Customer Service Call Center
Resume:
Alicia Vollmer
Noble, OK *****
*.*********@*****.***
Work Experience
AFE Pack
Amazon OKC1 - Oklahoma City, OK
November 2020 to Present
● Scan and Pack Customer Orders
Manager
Storage R Us - Newcastle, OK
June 2018 to November 2020
● Overseeing all aspects of management of the property, such as meeting and/or exceeding all sales objectives
● Meeting potential and current tenant storage needs
● Maintaining high standards of cleanliness and organization
● Communicate effectively with customers, employees and colleagues
● Provide excellent customer service
● Plan and implement advertising and promotional strategy and activities
● Place reservations for Penske truck rentals, provide customer service
● Input data
● Collections
Customer Service Representative
HealthSmart Benefit Solutions - Oklahoma City, OK
February 2017 to June 2018
● Call Center
● Handle incoming calls from providers, members, group representatives assisting with payment and claim explanations.
● Assist members, providers and group representatives with eligibility and coverage related questions.
● Route escalated issues to the appropriate departments, assisting with problem resolution.
● Work with PPO/POS networks as a 3rd Party Administrator
● Provide customer service and one call resolution. Customer Service Voice Agent
Randstad Dell - Oklahoma City, OK
October 2016 to February 2017
● Call Center
● Handling incoming calls from prospective members and/or members assisting with their applications for health insurance from the Marketplace.
● Updating applications for applicants to assist clients in qualifying for tax credits for health coverage.
● Providing customer service with attention to detail.
● Maintaining efficiency with schedule adherence and one call resolution. HC & Insurance OPS Senior Associate
Synergy Dell - Oklahoma City, OK
May 2016 to July 2016
● Loading provider contracts for different regions
● Researching Provider Contracts to insure information is correct Telemarketer
Bargain Thrift Store - Oklahoma City, OK
March 2015 to May 2015
● Place calls to previous donors soliciting for donations
● Schedule for donation pickups
Cashier
Walmart - Mustang, OK
September 2014 to November 2014
● Customer Service
● Assisting customers with POS
● Cash Handling
Medical Receptionist
Kaiser Permanente, Arapahoe Medical Office - Centennial, CO June 2014 to July 2014
● Greet patients and check patients in
● Make reminder calls for patients’ appointments
● Place HIPAA in patient’s chart
● Schedule appointments for patients
● Job share between the OB/GYN and Pediatrics Department
● Make and send out packets for new patients
Cashier
Walmart - Centennial, CO
May 2014 to July 2014
● Customer Service
● Assisting customers with POS
● Cash Handling
Member Services Representative
Kaiser Permanente - Aurora, CO
June 2009 to June 2014
● Take member service calls, provide benefit/product information for the CO region, provide customer service to members, attention to detail in Member related issues and inquiries.
● KANA, email team responsible for handling member email inquiries with attention to detail.
● Work daily in Lotus Notes, managing my calendar
● Answer TTY Line for Member Services
● Billing, validating and explaining charges to members
● Claims, claims status and validating claims for members and providers Customer Service Rep
APN HEALTHCARE - Edmond, OK
August 2007 to December 2007
● Answer phones, take customers orders, input orders, and provide customer service to customers.
● Worked with Quick Books 2007
Member Services
Kaiser Permanente - Aurora, CO
December 2006 to July 2007
● Handle member service calls, provide benefit information to members for CO region.
● Provide customer service to members
Claims Adjuster
Claims Management Resources - Oklahoma City, OK
June 2004 to August 2004
● Provide Customer Service
● Collect on damage claims for Qwest.
CAP Agent
The Hartford - Oklahoma City, OK
January 2003 to June 2004
● Call Center Environment
● Assist AARP Members with insurance needs
● Provide customer service and assist members with other needs regarding AARP
● Programs and services
● Basic call screening and making changes to policies Education
Business Administration/ Healthcare Administration Arapahoe Community College - Littleton, CO
2009-2010
Putnam City North High School - Oklahoma City, OK
May 1997
General Studies
Community College of Aurora - Aurora, CO
Knowledge of Microsoft Office 2007 (Excel, Word, Access, and Power Point) Type 35-40 WPM Knowledge of Windows
References available upon request
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