Administrative Assistant Front Desk

Sherri L. Bain

Monroe, NC *****

704-***-**** *************@*****.***

SUMMARY: As a motivated and polished professional, I would like to obtain a support position that would allow me to use my creative and interpersonal skills and administrative experience.

Proficient with Microsoft and Google Suite applications.

RELEVANT EXPERIENCE:

Student Services Specialist, Bulldog Central

Wingate University-Wingate, NC

March 2022-August 2022

Assisted undergraduate and graduate students with class registration, financial aid concerns, business account matters and other various needs.

Answered busy phones and assist walk-in students, visitors, and campus personnel.

Managed busy online student cases in SalesForce and respond in a timely manner.

Supervised and trained student workers.

Served as a liaison for The Business Office, Financial Planning Department and The Registrar’s Office.

Communications Counselor, Financial Planning

Wingate University-Wingate, NC

September 2021-March 2022

Helped students and parents with a variety of financial aid matters.

Managed department’s busy phone line and e-mail accounts.

Processed important student documents (outside scholarships, institutional awards, FAFSA information, etc.).

Served as an administrative assistant to the department’s director.

Reorganized department’s paper and digital filing system.

Processed daily tracking reports (students’ missing documents, welcome letters, etc.).

Office Manager/Coordinator

Providence Restoration-Monroe, NC

2020-2021

Assigned and monitored jobs to team members.

Coordinated schedules for mitigation and reconstruction teams.

Assisted with accounts payables and receivables.

Held meetings to review/revaluate Standard Operating Procedures.

Took minutes of weekly meetings.

Dealt with customer correspondence, complaints and inquires.

Managed company’s social media accounts (Facebook, Instagram, Twitter and LinkedIn).

Administrative Assistant

Spangler Restoration-Indian Trail, NC

2018-2020

Managed multiple responsibilities efficiently in a fast-paced environment.

Answered a high number of calls from external and internal customers.

Facilitated front desk duties for main office and supported satellite offices.

Created jobs and documented customer information into industry CRM.

Published daily reports into Excel spreadsheets.

Trained new front desk associates.

Maintained busy office calendars.

Managed outgoing/incoming Federal Express and UPS deliveries.

Ordered office and coffee supplies.

Scheduled catering for management and team meetings.

Newsroom Assistant/Reporter

The Charlotte Observer-Charlotte, NC

2005-2013

Answered busy newsroom phones. Screened and transferred calls in a timely fashion.

Assisted readers with story ideas, news tips and navigating the website.

Supported editors and reporters with weekly syndicated columns.

Edited and submitted local events for online calendar.

Published Business section’s weekly, “On the Move” column.

Wrote feature stories for various sections of the paper.

Retirement Specialist

The Vanguard Group-Charlotte, NC

2000-2003

Responded to a high volume of calls from clients and prospective clients with various complex retirement investment questions and services. Assisted with Traditional and Roth IRAs, 401k rollovers, asset transfers, required minimum distributions, and IRS penalties and regulations for early withdrawals.

Educated clients of Vanguard's diverse array of mutual funds and their investment portfolios in retirement and non-retirement accounts. Served as an instrumental member on the online team (technical writing) by responding to various questions from clients in a timely and easy-to-read fashion.

Researched competitors' websites and their retirement products and services and provided suggestions to management to improve company’s site.

Administrative Assistant

The Vanguard Group-Charlotte, NC

1997-2000

Answered a multi-line phone in The Education Center.

Created a warm and professional atmosphere while greeting and assisting walk-in clients.

Delivered presentations to prominent members of management.

Maintained lobby inventory of reading and educational materials.

Organized and managed schedules for staffing Education Center.

Assisted Human Resources department with managing interview schedules.

VOLUNTEER EXPERIENCE:

American Red Cross

2020-2022

Assisted Corporate Communications, Disaster Recovery Services, and local blood drives.

Union County Public Schools

2006-2018

Assisted staff with administrative tasks and helped students individually and in group settings.

EDUCATION:

University of North Carolina at Charlotte, Charlotte, NC

Concentrations: English and Communications.

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