Delivery Manager Product

Tammy L. Leopard

PMP, SSBB

Email: *****.*.*******@**********.*** ************@*****.*** (Personal)

Phone: 803-***-****

Summary

A certified project management professional and six sigma black belt with a solid foundation in information technology. A proven history of managing multiple regulatory and compliance efforts. Led relationship management as product manager for third party supplier workflow management software. Provided product delivery, problem-solving and efficiency analysis in the software development life cycle (Agile and Waterfall) for line of business enhancements.

Skills

Six Sigma Methodologies

Regulatory Compliance

Relationship Management

Project Mgmnt Tools

Risk Management

Time Management

Business Process Modeling

Effective Communication

Agile tools (Jira, Confluence)

Emotional Intelligence

Third Party Supplier Mgmt

Team building

Software Development Life Cycle management

Problem-solving

Adaptability

Experience

Apr 2021 to Present

IAM Automation

Delivered process efficiency analysis using Six Sigma methodologies to evaluate the reduction of manual tasks used to provision technology access

Reduced the request rate remote access hard token to 16 percent of new request through various communication channels for a multi-faceted approach

Directing an initiative to eliminate manual remote access provisioning with the development of robotic process automation

May 2020 to Apr 2021

SEO

Established processes and a SharePoint list to manage identified regulatory issues and matters requiring attention across the Enterprise

Drove regulatory remediation efforts for remediation of regulatory issues for the Consumer Lending and Corporate Risk business groups

Jan 2019 to May 2020

Enterprise Finance Group

Automated the manual crisis prediction modeling reports required to address the Recovery and Resolution Planning (RPP) crisis response plans required by all major financial institutions

Developed a master partnership agreement for the governance of centralized capacity planning which ensured consistency in capacity planning, staffing models and reports across the Enterprise

Enterprise Finance Group

Enhanced customer data analysist abilities with additional vendor data incorporated into the new Mortgage Integrated Data Environment (MIDE) data fields for enhanced customer data analysis

Implemented an internal risk management plan to identify and manage the related risks across the Asian, European, and Canadian regions during the implementation of the London InterBank Offered Rate (LIBOR) program.

Sep 2011 to Jan 2019

Home Lending

Led product development of a web-based application with the third party supplier and another financial institution to provide timely notifications of bankruptcy customer’s payment change notices

Reduced the time to address relationship and operating issues with a third party relationship model that engaged co-chairs from both companies across multiple joint operating teams

Led a bankruptcy process improvement initiative to deploy an automated workflow application that reduced the time to complete supporting processes through a streamlined workflow by 20 percent

Managed a team of junior project managers to deploy fundamental bankruptcy accounting changes and development of a new application in support of regulatory changes mandating the regular distribution of previously optional monthly bankruptcy statements

Established facilities, equipment, and training of 2 separate review processing location for the Office of the Comptroller of Currency (OCC) consent order independent foreclosure review (IFR)

Led the remediation initiative to address audit issues of untimely payment change notifications as defined by the local bankruptcy procedures

Led department training and implementation of new Enterprise-wide project management tracking software (Clarity)

Work History

Mar 2010 to Sep 2011: Randstad Consulting - Change Manager

Mar 2009 to Mar 2014: Tuckered Out Dog Daycare - Entrepreneur

Mar 1998 to Mar 2009: Bank of America - Technology Delivery Manager

Jul 1986 to May 1996: United States Air Force Information Technology Manager

Education

Aveta Institute Six Sigma Black Belt Certification

PMI Project Management Professional

Microsoft Microsoft Certified Systems +Internet

U of South Carolina Associate of Arts

Community College of the Air Force Associate of Arts

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