Front Desk Personal Assistant

EGBUNU JANE UGBEDE

Lekki Phase *, Lagos State.(+*34) 081********, **********@*****.***

Professional Summary

Motivated administrator and sales enthusiast, with over two years experience in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Skills

Communication Skills

Analytical and Critical Thinking

Clerical Support

Interpersonal Relations

Time Management

Decision Making

Administrative Management

Microsoft word, Excel and PowerPoint

Flexible and Adaptable

Teambuilding

Collaboration

Problem-Solving

Teamwork

Written and Oral communication

Work History

Hotel Receptionist, June 2022 till date

Palmview Manor Hotel– Victoria Island, Lagos State

Completed late check-ins and directed guests to rooms and facilities.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Oversee fast-paced front desk operations and guests' needs at busy facility.

Informed guests of hotel security features and offered details regarding fire and emergency procedures.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process Sales Executive, February to November 2021

Slot Systems Limited – Ikeja Lagos State

Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Presented products to clients using dynamic presentations and practical use-case scenarios.

Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.

Developed and led sales training initiatives for employees and teams across Retail and E-Commerce Assistant (Internship), February to August 2020 Rapidmall Online Shopping– Amahadiya, Lagos State

Maintained customer satisfaction with quick and professional handling of product returns.

Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Actively engaged customers to provide general assistance and information on store merchandise.

Displayed merchandise by arranging in appealing ways to boost sales. Personal Assistant, January 2015 to January 2017

Archy Pharmaceuticals Nigeria Limited – Abule- Egba, Lagos State

Maximized productivity on behalf of director by analyzing protocols and identifying areas for improvement.

Completed range of simultaneous job tasks to support given task operational needs.

Created and updates physical records and digital records files to maintain current, accurate documentation.

Delivered top-notch administrative support to director, promoting excellence in office operations.

Established workflow processes, monitored daily activities, schedules of Director and implemented modifications to improve overall performance of personnel. Education

B.Sc (Hons) : Public administration - 2021

Kogi State University – Ayingba, Kogi State

Professional Affiliation and Training

Graduate Member, National Association of Public administration Students, Accomplishments

Commended for adopting quick response and dynamic service skills to build relationships with Customers, improving customer retention rate at Palmview Manor Hotel.

Successfully standardized finance structures and processes to promote collaboration and increased performance when working with Rapidmall Online Shopping.

Successfully built constructive employee relationships with staff of Slot Systems Limited to maintain workforce engagement, commitment and flexibility in delivering accurate services. Additional Information

Entrepreneur

Sales Enthusiast

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