Customer Service Store Manager

LR

LISA M REESER

************@*****.*** 610-***-**** Laurys Station, PA 18059

Goal-oriented Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Passionate and Motivated with specialized knowledge in Retail and Restaurant Management. Responsible and proficient in Inventory control and problem solving with a drive for excellence with 11+ years experience. Motivated leader with strong organizational and prioritization abilities.Excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Sales and Marketing Administration and Management

Active Listening Customer and Personal Service

Monitoring Critical Thinking

Time Management Complex Problem Solving

Instructing Judgment and Decision Making

Clerical Public Safety and Security

Production and Processing Quality Control

Operation and Control Troubleshooting

Food Production

Budget

Clerical

Critical Thinking

Customer service

Decision Making

Firing

Instructing

Inventory

Marketing

Organizing

Personnel

Problem Solving

Quality

Quality Control

Receiving

Reconciling

Safety

Sales

Selling

Time Management

Troubleshooting

WriĴen

Morningstar Living Nazareth, PA

Culinary Worker

11/2020 - Current

Brewed coffee and tea following schedule to maintain constant supply of fresh drinks with and without caffeine and sugar.

Observed regulatory requirements and company policies in implementing personal hygiene and work area sanitation procedures. Washed, peeled and chopped fruits and vegetables using knives, choppers and other tools and eliminating old or unfit ingredients from kitchen inventory.

Used dishwashers, brooms, mops, rags and sanitizer to clean kitchen appliances and equipment as well as floors and preparation services following food safety requirements.

Operated grills, ovens, deep fryers and ranges to prepare large batches of breads, meats and other menu items cooked with heat. Prepared cold items such as salads, sandwiches and desserts, following recipes and modifying to customer specifications.

Performed prep work such as washing, peeling, cuĴing and seeding fruits and vegetables.

Checked and recorded temperatures of refrigerator and freezer daily to Summary

Skills

Experience

verify proper working conditions.

Sodexo Healthcare Whitehall, PA

Culinary Worker

09/2019 - 11/2020

Brewed coffee and tea following schedule to maintain constant supply of fresh drinks with and without caffeine and sugar.

Prepared cold items such as salads, sandwiches and desserts, following recipes and modifying to customer specifications.

Observed regulatory requirements and company policies in implementing personal hygiene and work area sanitation procedures. Washed, peeled and chopped fruits and vegetables using knives, choppers and other tools and eliminating old or unfit ingredients from kitchen inventory.

Dollar General Nazareth, PA

Store Manager

07/2010 - 03/2019

Expand markets, and promote business.

Review inventory and sales records to prepare reports for management and budget departments.

Monitor operations to ensure that rules are followed, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Perform paperwork required for monetary transactions. Resolve customer or employee complaints.

Greet customers and ask about the quality of service they are receiving. Evaluate workers' performance and prepare wriĴen performance evaluations.

Interview, hire, or train workers.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Strengthened work flow productivity by hiring, managing and developing top talent.

Resolved customer problems by investigating issues, answering questions and building rapport.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Updated store pricing, signage and merchandising to promote specials, sales and discounts.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Blimpie's Subs and Salads Nazareth, PA

Shift Manager

06/2005 - 04/2010

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Inventory stock and reorder when inventory drops to a specified level. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Confer with company officials to develop methods and procedures to increase sales.

Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments. Upheld company standards and compliance requirements for operations and cleanliness of all areas.

Documented receipts, employee hours and inventory movements. Leveraged market knowledge and leadership ability to help drive profit increases.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Supervised and trained customer service team members to provide exceptional service.

Point Phillips Rod & Gun Club Bath, PA

Bartender, Kitchen manager

05/2005 - 08/2008

Running register and making sure cutomers were satisfied, waited on in a timely manner.

Cooked and served patrons, and ordering of supplies. Oversaw meal preparation and monitored food handling to encourage safety.

Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.

International Women's Apparel Easton,

PA

Picker Packer

02/2003 - 07/2005

Marked and labeled containers with accurate shipping information to prevent delays.

Accurately documented package information by completing associated paperwork, aĴaching labels and running barcodes using [Type] scanners. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.

Reviewed packing slips and other documentation to properly box requested items for shipment.

Northampton Senior High School Northampton, PA

High School Diploma in General Academics

with honors

Bethlehem Area Vocational-Technical School Bethlehem, PA High School Diploma in Culinary Arts

Graduated with honors

Education and Training

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