LINDA LAING

Buffalo, New York

Cellphone: 321-***-****

Email: adtmb2@r.postjobfree.com

SUMMARY

Self-motivated administrative professional with over 15+ years expertise in human resources employing my proficiency to identify and build on key developmental areas to reach optimal hiring goals to sustain organizational staffing needs. A skilled advisor to supervisory officials and employees providing a full range of personnel management, labor / employee relations, employee misconduct, performance plans, project management, employee benefits, government travel, reasonable accommodation, workers compensation, training, payroll, and leave accruals.

PROFESSIONAL EXPERIENCE

CBP Technician U.S. Customs and Border Protection (CBP) -Port of Buffalo Buffalo, New York Federal Job 1802- GS 7 March 2021-Present 40 hours FT

Serve as Mission Support in a variety of administrative areas to include property, badge credentialing, human resources, facilities, and records. Demonstrates advanced proficiency in Microsoft Office suite, Human Resources Information Software (HRIS) and proven ability to type 40 wpm.

Verify payroll functions, by maintaining timekeeping info, leave accruals, pay, and overtime compensation for over 30 Contraband Enforcement Officers in our internal payroll system COSS. Adhere government travel card and concur.gov policies such as preparing travel orders, creating payment vouchers, and resolving government travel card discrepancies.

Systematize a well-organized office filing system comprised of electronic and hard copy files which consist of personnel records, archived and investigative case files. Prepare agendas and record meeting minutes for muster meetings. Independently conduct searches of records and reports for records management and reconcile accounts to corrects errors.

Provides guidance and eight weeks of training to new technicians to equip them with the necessary knowledge to efficiently complete their job duties throughout the Port of Buffalo such as mail delivery

Certified personal identification card (PIV) enrollment official. Authored a training document for new hires that simplified the PIV card credential process which resulted in reducing the time by 5-10 minutes for the creation of PIV badges. Identify and recommend solutions to a wide range of analytical problems.

CBP Professionalism Award Recipient (Runner-up) FY 22 1st Quarter for improving efficiency in multiple areas for the Tactical Division and making mission critically equipment readily available for operations by turning an unused storage room into a fully furnished furnishing and function office space for officers to plan tactical operations

Regulates the flow of personal protective equipment and office supplies by replenishing the levels to prevent the disruption of daily operations and submit inventory requests as needed. Designated property inventory taker that manages inventory statuses in our personal property inventory system (SAP) such as missing items. Conducts research by locating, consolidating, analyzing, and summarizing information related to inventory audits, investigations, or customer service.

Monitors usage, milage and maintenance of CBP’s fleet of vehicles to ensure that vehicles are operating at optimal efficiency for the officers

Employ my Familiarity with DHS software programs and databases (TECS, E3, SEACATS, SAP, ACE, and PRIDE) to provide support to Immigration Officers and Agricultural Specialists on inspection, intelligence, analysis, and examination of passengers, baggage conveyances and cargo.

Provides stellar customer service, through comprehensive product knowledge and efficient in point-of-sale transactions. I am highly skilled at resolving challenging situations involving irate clients; meanwhile, performing well under pressure when interacting with travelers.

Oversee daily operations of the SailPoint system used for point-of-sale transactions, planning, and coordinating daily reports and ensuring that there is enough US currency to provide travelers with exact change after paying duty taxes / fees. Exercise specialized knowledge of laws relating to importation of merchandise in the U.S.

CBP Processing Technician U.S. Border Protection-Laredo Texas (TDY) Federal Job 1802 Grade GS 7 1 March 2022-July 2022 60 hours FT

Utilized my effective organizational and time management skills and attention to detail to efficiently process all apprehensions cases for the Laredo, Del Rio, El Paso, Rio Grande Valley, Yuma Sectors. Gathered information using various methods to include, document review, electronic systems checks and interviewed migrants to obtain information pertinent to establish their eligibility to remain in the US

I consistently applied knowledge of a variety of program concepts, laws, and policies to address technical issues assist with final determinations citing legal analyses in support of decisions concerning Notices to Appear, Expedited Removals and Reinstatements of Prior Orders of Deportation. Reviewed immigration case files to ensure alien and officer signatures are attained to avoid delays in case processing.

Collected, processed, and evaluated volumes of intelligence information from a variety of sources and databases. Ensured that all intelligence data is properly classified, stored, and managed in accordance with appropriate directives.

Determined the appropriate length of stay permitted for all non-citizens on a case-by-case basis. For example, a married Haitian couple were separated because the wife was more than forty weeks pregnant and allowed to stay in the US due to having a high-risk pregnancy. The husband was scheduled to be deported back to Haiti. However, I spoke with management on his behalf so he could remain in the US with his wife and unborn child until his court date. I assessed a Haitian refugee’s risk level and through interviewing and record checks to properly apply risk management strategies to eliminate risk in order to make a determination to process the refugee as an NTA/OR which allowed him to reunite with his family.

Oversaw migrant personal property management and directed migrants on specific items to place in assigned property bags with appropriate tag numbers. Organized and stored migrant property according to apprehension zone and status to ensure that property can be easily located. Performed searches in the E3 system to determine the location of property and use information to submit lost property reports

Conducted security checks to verify eligibility for immigration benefits due to national security. Assisted with the collection of fingerprints and statistics as needed. Obtained and utilized quantitative and qualitative analysis to verify data used to analyze claims. Applied statutory requirements, regulations, and judicial administrative precedents.

Corporate Travel & Meeting Associate Kelly Services Amherst, NY Oct 11, 2014- Sep 30, 2015 40 hours FT Scheduled, coordinated meetings, events, and travel arrangements for Sr. Management and other bank employees. Managed direct billing and invoicing for the Travel department at M&T Bank monthly. I reviewed vendor bids for submission to management for the beginning of the fiscal year.

Point of contact for all vendors regarding payment of invoices, disputes, and credit invoices. Created and processed travel authorizations and vouchers for payments.

Advised employees on travel arrangements and documents needed for trip like vaccines or visa etc. Mailed out itineraries to keep employees informed about upcoming trips

Secured travel accommodations using an internal booking system like Concur and external airline websites.

Examined records, books, ledgers, program documents and inventory receipts to ensure that transactions were in accordance with GAAP guidelines and banking regulations.

Oversaw the Travel Database to ensure 100% compliance with bank policy & audit requirements. I created and managed travel and vendor contact list via Microsoft Access. Collaborated with management on pilot testing of M&T Bank travel booking system Concur by creating test fares for travel and hotel bookings.

Monitored employee credit card statements to prevent late fees due to nonpayment and unauthorized non-travel related charges. I Compiled weekly data for statistical and financial reports. Updated travel management policies to travel website as directed by management.

Assisted management with the selection of new service providers by reviewing each vendor proposal and reviewing contracts to help save the bank money for the new fiscal year.

Assistant Manager Ivy Management Buffalo New York Sept 5, 2002-Sept 4, 2004 40 hours FT

Utilized diverse knowledge of human resources/personnel management best practices and procedures to identify, evaluate, and integrate the widest range of considerations into problem solving efforts. Ensured all employees followed federal and state regulations and addressed any compliance issues professionally.

Designed weekly schedule based on fluctuating business needs to maximize productivity while consistently controlling payroll spending. I Delegated job assignments to employees with expected deadlines for completion and followed up every week with a progress report for over forty employees. Corrected payroll issues by creating amendments to timecards when there is a pay discrepancy.

Collaborated with upper management to make recommendations / final decisions pertaining to the fiscal spending such as purchasing agreements, leasing, and contracts. Researched the price of raw materials, labor, and overhead expense so I could negotiate discounts based on market trends. Maintained departmental budgets and expenditures, books of accounts, ledgers, requisitions, and purchase orders for supplies and equipment

Facilitated HR-related training courses and quality coaching sessions to ensure efficient and effective interactions with customers. Created mock trial situations between employees and customers employee and provided valuable feedback to help increase employee conflict resolution skills. This resulted in a 15% decrease of customer complaint / escalation calls.

Successful with recruiting potential talent, interviewing, hiring, and coaching new employees staff recruitment and onboarding actives by conducting new employee orientation and training sessions. and processed, through HR systems, personnel actions related to hiring, reassignments, and promotions

Analyzed problems to identify significant factors, gathered pertinent data, and recognized solutions. For example, to increase business profits, I lead the charge by implementing innovative sales strategies that focused on the business market resulting in a 5% increase in sales over a 30-day period.

I prepared, processed, executed purchase card orders and commitment/obligation requests, and required supporting actions to ensure invoices were paid in an expeditious manner. Created a database in Microsoft access to track invoices, employee reimbursements, and other statements. Prepared a variety of correspondence, memos, reports, and advanced PowerPoint presentations

ADDITIONAL PROFESSIONAL EXPERIENCE

CBP Processing Technician U.S. Border Protection-Laredo Texas (TDY) Federal Job 1802 Grade GS 7 March 2022-Present 60 hours FT Utilize my effective organizational and time management skills and attention to detail to efficiently process all LRT apprehensions for the Laredo, Del Rio, El Paso, Rio Grande Valley, Yuma Sectors. Provide knowledge regarding usage, rights and responsibilities related to I-9 form, and E-Verify. Gather information using various methods to include, document review, electronic systems checks and interview aliens to obtain information pertinent to establish their eligibility to remain in the US. Assessed a Haitian refugee’s risk level and through interviewing and record checks to properly apply risk management strategies to eliminate risk in order to make a determination to process the refugee as an NTA/OR which allowed him to reunite with his family.

Medical Support Assistant VA Western NY Healthcare System Buffalo, NY Federal Job 0679 Grade GS 5 October 25, 2020- Feb 26, 2021 40 hours FT Collaborated with the clinical staff in the inpatient ward to determine patients’ needs such as meal restrictions, medication, personal care, or hospital discharges and used my time management to ensure that these needs. Oversaw time keeping records for eighty-five assigned nursing staff personnel on various floors.

Disaster Recovery Specialist Small Business Administration Buffalo NY Federal Job 1101 Grade GS 9 Sep 01, 2019- March 2021 40 hours FT Provided the public with detailed information regarding federally declared disaster &SBA’s disaster loan program such details relating to completion of their loan closing documents and disbursement process to allow pertinent information to be updated for internal processing

Case Manager- NY Connects Erie County Government 95 Franklin St, Buffalo, NY March 2019- November 2020 40 hours FT Utilized my extensive knowledge of the principles of social work as it relates to the elderly to provide information about social services to the public to assist them with applying for SNAP, Medicaid, HEAP, and transportation programs etc. Coordinated various support and healthcare services (for example, respite for individuals diagnosed with Alzheimer’s or Dementia. Served as a liaison and advocate for clients for eviction, social security disability and social services court appearances.

Transportation Security Officer Transportation Security Administration Cheektowaga, NY Federal Job 1802 Grade SV E Aug 21, 2016- October 2020 20-30 hours PT Supervisor Kevin Moses 716-***-**** adtmb2@r.postjobfree.com Lead the charge by disseminating information to the public with instructions on how to divest their property to ensure a speedy and effective process through airport screening and communicated non-technical information effectively to others. Monitored the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers which aided in preventing dangerous objects in cargo, luggage, on passengers and equipment entering the building

Senior Collections Account Specialist HSBC Bank Depew, NY Dec 06, 2004- Jul 30 2014 30-40 hours FT 716-***-**** Supervisor James Lewis adtmb2@r.postjobfree.com Utilized superior analytical skills to identify with customers experiencing hardships to recommend repayment programs, negotiate payment and settlements. My actions helped to minimize delinquency which resulted in reducing 6%- 12% of the installment loan debt monthly

EDUCATION/CERTIFICATIONS

Eastern Gateway Community College Associates of Applied Business- Management Finance Steubenville, Ohio 2022 - 24 hours of Business Administration and Finance credits

SUNY at Buffalo Bachelor of Arts & Letters Minor (Spanish) 120 hours Buffalo, NY

Quick Books & Bookkeeping Certification 2019

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