Assistant Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KELSEY BACKUS

***** **** ****** ******, ******, CO 80014 720-***-**** *************@*****.*** Accomplished Assistant Manager with 6+ years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Customer Relations Training and mentoring

Scheduling Passion for customer satisfaction

Kitchen equipment operation and

maintenance

Dynamic, friendly hostess

Natural leader Cost-controls

JUNE 2015 - CURRENT

Senior Assistant Manager Dominos Pizza Inc. Aurora, CO Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement. Advanced to keyholder and assistant manager-in-charge in manager's absence. Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Led and directed team members on effective methods, operations and procedures. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Reconciled cash and credit card transactions to maintain accurate records. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

EDUCATION

APRIL 2011 - JUNE 2015

Customer Service Supervisor Walmart Denver, CO Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

2008

High School Diploma

thomas Jefferson high-school, Denver, CO

GPA 3.8

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