Service Representative Data Entry
Resume:
Tina
Knight
West Palm Beach, FL
**************@*****.***
Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.
Customer Service Representative
2016 to 2022
• Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
• Serving the consumers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
• Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
• Delivering exceptional service to our customer by going out of the way to please them.
• Providing the first call resolution, while following strict procedures that meet compliance guidelines.
• Identifying and offering the customers the products and services they need and want to succeed financially.
• Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
• Navigating multiple computer systems, applications, and utilize search tools to find information.
Lead Admin assistant (Dr. Timothy Toward Office)- Riviera Beach, FL 2014 to 2016
• Updated client demographics, Insurance, and any other records for charts
• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
• answer multiple phone lines, produced superbill, and input progress notes
• Open, sorted, and distributed incoming messages and correspondence
• Maintain utmost discretion when dealing with sensitive topics
• Order, stock and provide supplies for entire office
• Review, code, and verify all department consultant invoices Customer Service Representative (Teleperformance) - Boca Raton, FL 2008 to 2013
• Created engaging, memorable service interactions with our members on inbound calls, chat, email, and other emerging channels.
• Used the systems, tools, and policy procedures to serve as a balanced advocate for both the customer and the company.
• Met or exceed all monthly scorecard expectations: quality assurance score of 2.0 or higher
• Built a strong understanding of our product offering and help customers upgrade devices and services that meet their needs.
2
• Worked collaboratively with peers to present trends regarding website issues and customer request.
• Demonstrated a professional and accountable behavior.
• Maintained the vendor contact to investigate discrepancies and provide information in non- routine situations.
• Responded to more than 70 inbound service calls daily, assisting customers with the resolution of various malfunctions.
Senior Clerk (Palm Beach County Health Dept) – West palm beach, FL 1989-2008
• Schedule PATIENTS’ appointment
• Answered phones, greets patients, collect, and enter demographics in database, obtain billing and insurance information from patients.
• Conducted billing reconciliation and enter chargeable items; audit Superbills for accuracy and completeness and reconcile any errors.
• Educated patients on processes and forms and ensure all documents are properly signed/witnessed.
• Determined amount of and collect patient payments, including co-pay, past due amounts, posts payments, and record receipts.
• Demonstrated thorough knowledge of insurance billing, coding, regulatory guidelines, and pre-certifications; maintain confidentiality and adhere to all HIPAA regulations.
• Entered and updated patient immunization records on Florida Shots website.
• Scanned medical records, requests, and lab results into patients' records.
• Verified all insurance as well and obtain any necessary authorizations. Skills
• Microsoft Office
• Data Entry
• Computer Skills
• Microsoft Word
• Microsoft Excel
• PowerPoint
• Insurance Verification
• Scheduling
• Clerical
Education
• Palm Beach Gardens High School (Diploma)
• Florida Atlantic University (Certificate in Entrepreneurial and Business Plan Development)
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