Pt Cashier Customer Service

*DONNA-MARIE PRICE

*** ******* ***** * Newark, Delaware 19702

BD3PRICE@GMAILCOM 302-***-**** CELL

Core competencies include:

• Management * Cost reductions * Training

• Budgeting * Cash management * Customers service/resolution

• Finance * Human resources * Retail (floor & cashier)

• Problem solving * Team motivator * Exceeding customer/management expectations.

Education

Glasgow High School, Newark DE

Class of 2001

Experience

Hertrich of New Castle – New Castle, DE

9/2/10 – 2015

*new owners bought company* see Castle Dealerships for responsibilities

Inventory admin – entering all inventories daily in addition to monthly audit to verify units, head cashier as well as back up to cashier/greeter, bank payoffs, and dealer transactions, working in title department as needed.

Assistant to office manager as well as general manager

Transitioned to BDC sales

Castle Dealerships – New Castle, DE

2/08 to 9/2/10

Human Resources/Payroll Administrator

Payroll for 70+ employees in 3 different stores, handles all claims for medical, dental & Aflac and 401K. Conduct new hire orientation for all incoming employees. Keep time frames for enrollment and Cobra. Create and maintain pay plans, calculate weekly & monthly bonuses for staff & employees. Track all vacation/sick & missed time. Cut monthly checks for benefits and investors. Create and complete yearly & quarterly census for 401K. Handle all unemployment and garnishments. Cut manual checks, keep daily, weekly and monthly schedules for owner and controller. Maintain files for new and termed employees i.e. background & motor vehicle checks, making sure that info is up to date, all forms are completed etc. Also perform new hire orientation for all incoming employee’s. Create memos, filing and whatever other tasks are requested from controller and/or owner. I also covered the switchboard (20 lines), petty cash and accounts payables and receivables as well entered and update inventory.

Delaware Public Auto Auction – New Castle, DE

February 2006 – February 2008

Office supervisor; worked directly with general manager.

Oversaw daily operations of office staff.

Did all supply orders as well as company promotional items &

created and edited legal company forms.

Conducted staff meetings and created schedules for staff.

Organized appointments for general manager as well as created

promotions for staff to increase sales.

Trained all employees on company policies and procedures.

Entered payroll, handled large cash transactions, completed

legal paper work for vehicle sale such as titles and

finance contracts. Oversaw preparation of sales that were

Held 3 times every week. Handled all income customer

inquires via company email and customer service issues.

Also performed clerical tasks such as filing, answering

phones and checked company voice mails daily.

Kept complete 600+ inventory filing system update.

I was also a court liaison for company.

Sold vehicles and held interviews and hired new employees.

Worked as title clerk before moving to management position

Glasgow Medical Center – Newark, DE

October 2006 – December 2006

Office of Dr. Fataneh M. Ziari MD

Volunteered to work as assistant in pediatric office while

doctor was between staff members.

Patient scheduling, insurance verification, answered

phones, filing. Prepped patients for doctor

(weighing patients, taking temperatures and getting diagnosis).

Motors Auction Group – New Castle, DE

January 2003 – February 2006

Customer service representative, cashier, title clerk,

dispatcher for all incoming donations.

Completed large cash transactions.

Worked exclusively with dealer buyers and sellers.

Handled all vehicle titles.

I was promoted to office supervisor before company was bought by Delaware Public Auto Auction in February 2006.

Pottery Barn – Newark, DE

November 2002 – January 2006

PT cashier, stock, created store displays also assisted

customers in decorating homes. Started only as holiday

seasonal employee but after success in

sales; was asked to become part of year-round staff in 2003.

American Tank Trailer Cleaning Company – Wilmington, DE

June 2005 – January 2006

Assistant to office manager. A/P, A/R, ingoing and

outgoing mail, entered payroll, answered phones, filing, ordered supplies.

** I’ve also worked for businesses and companies such as: Ann Taylor Loft, Burger King, Christiana Country Club, Shop Rite, Victoria’s Secret and Walter’s Steakhouse. **

Skills

* Expert in Microsoft operating system, Tracker computer

system, Paychex, Arkona, Internet applications, basic networking.

* Enjoy answering multi-line phones, maintaining voice mail

systems.

* Can operate and fix all office equipment such as copiers, mail and fax machines.

* Delaware Notary Public (expires December 2011)

* Able to handle high stress situations.

* Perform well under pressure. Works well both independently and in groups.

Interpersonal

Have excellent phone etiquette and customer service.

I serve as the Communications Secretary for the Parent Teacher Organization for Las Aspiras Academy (where my son attends school) (2011-present)

I am a committee chair for the Greater Newark Baseball League as well as the Director of Tball. (2011 – present)

Served as parent chair as well as president of Policy Council for New Castle County Headstart (2010-2011)

Children’s ministry at Faith City Family Church since 2012

Awards

Excellent customer service 2005 – Motors Auction Group

Best in Teamwork 2004 – Motors Auction Group

Most spirited cheerleader – (Glasgow High School) 1998-2001

Nominated for best smile and most friendly (Glasgow High School) 2000-2001

References

Donna McLaughlin, Office Manager Macy’s Newark DE 302-***-****

Lana Kim ~ Cleaning company owner 302-***-****

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