Data Entry Service Representative
Resume:
Mai Ha
Chino, CA. *****
***************@*****.***
Profile
Driven and with a positive, can-do attitude and genuine for others. Strong interpersonal skills and innate ability to relate to diverse personalities with emphasis on team leadership and development. High level of personal and professional integrity, passionate about achieving organizational success. Demonstrate an ability to effectively prioritize and manage a broad range of responsibilities.
Professional Experience
AAA Appraisal Management Co. Las Vegas, NV
Appraisal Coordinator
Communicating with clients, appraisers, and other stakeholders throughout the appraisal process to ensure that everyone is aware of key milestones and deadlines
Recording the results of appraisals in an organized manner to maintain an archive of past appraisals
Processing loan applications by collecting and reviewing documentation such as pay stubs, bank statements, and tax returns
Reviewing appraiser qualifications, experience, and track record for each assignment
Performing research on property values for a specific geographic area or neighborhood to determine an appropriate price range for an appraisal
Reviewing appraiser reports for accuracy and completeness before they are finalized and submitted to lenders or clients
Coordinating the appraisal process by scheduling appraisers to visit properties, coordinating with clients regarding inspection requirements, and scheduling inspections with local authorities
Preparing a written report of an appraisal based on findings and conclusions drawn from the appraiser’s analysis of data
Reviewing appraiser reports and adjusting as needed to ensure that appraisals are accurate, complete, and legally defensible
Responsibilities include but are not limited to:
Monitor and handle the entire process of appraisal
orders daily from order entry to delivery. This
includes handling inbound and outbound calls
from Clients, Processors, Underwriters, Appraisers,
and property owners. It also includes
troubleshooting problematic scenarios
Track and communicate issues and status updates
to requester in a calm and professional manner
both verbally and in writing
Contact Appraisers and Clients for status updates
while maintaining a detailed communication record
on the Appraisal Management System (eTrac and
ValueLink) to ensure data is accurate and up to
date
Communicate to Clients and Appraisers a general
understanding of appraisal related products as
dictated by company policy/procedure and
applicable law
Act on each file with a superior level of execution
Handle client concerns to achieve client's
expectations
Interact with other AAA AMC departments, as well
as recognize when files should be escalated
Other duties as assigned
PCV Murcor Pomona, CA
Assigner I
Handles high profile assignments / Rush escalated assignments
Handles Residential and Commercial accounts
Assign client orders to most qualified vendor in our database
Ensure that all outstanding orders are completed and submitted by the vendor due date and time
Review and ensure that the vendor’s product offering, quality, and fee schedule are in line with the client and the Company’s guidelines
Collaborate with vendors to ensure on time delivery of reports to the client
Effectively resolve problems that may lead to a delay in receiving the report
Serve as a conduit between Vendor to clients and borrowers
Make appropriate notations in the order file that describe the status of the order
Provide feedback about vendor performance to vendor managers
Partner with client service managers to resolve client delays, questions, concerns, etc.
On time assignment of all client orders to the most qualified vendor
Provide vendor managers with key information regarding vendor coverage
Resolve pre confirmation order delays or problems
Negotiate client fees and due rates
Handles inbound calls from the Vendor Hotline in support of the assignment function
Perform office support functions including data entry, and related duties as assigned
Lollicup- Corporate Office Chino, CA
Customer Relations Advisor
Assisting with phone call, walk-in/will-call orders and claims
Ensure optimal level of customer services & customer retention
Administer customer order, manage request and resolve associate issues for customer.
Analyze customer issues, determine causes and initiate corrective actions
Prepare records, monitors results, analyze & propose solutions for associate department
Develop training programs and ensure optimal level of performances for activities
Coordinator of hiring events for warehouse department & production department
Responsible for company website inquiries on general, sales, and business
Coordinate potential leads to assign to sales representatives
Valley Vista Services, Inc., Industry, CA
Customer Service Representative
Answer inquiries by clarifying information, researching, and providing information
Resolve problems by identifying the issues, exploring answers and alternatives, and implementing solutions
Coordinate directly with dispatchers for order follow up support
Participate in the City of El Monte Town Hall meeting on behalf of the company as a Cantonese translator
Collaborate with the county to develop and promote crime-prevention initiative
Provide support in training new employees.
Assist with payment handling at the front counter
Handle English & Chinese calls in the queue
Perform basic account maintenance activities
Promote teamwork and call center success
Sweda Company, LLC., Monrovia, CA
Special Promotions Representative
Team leader of a 8 person business group
Making outbound calls to current clients and new prospects
Promoting new and hot products to new and current clients to spark interest
Creating and developing sample kits to suit the client’s customer base
Creating and designing fliers for email blast.
Receiving inbound calls for sample orders and resolving problems
Sample order taking and entering on SAP based system
Education
Wilson High School, Los Angeles Los Angeles, CA
Skills
Excellent people skills and thrives on problem solving
Ability to handle multiple tasks in a challenging environment
Able to work effectively with people of various cultural backgrounds, ages, and socioeconomic status
Strong interpersonal, analytical, organizational and management skill
Excellent computer skills
Contact this candidate