Mai Ha

Chino, CA. *****

909-***-****

adtm91@r.postjobfree.com

Profile

Driven and with a positive, can-do attitude and genuine for others. Strong interpersonal skills and innate ability to relate to diverse personalities with emphasis on team leadership and development. High level of personal and professional integrity, passionate about achieving organizational success. Demonstrate an ability to effectively prioritize and manage a broad range of responsibilities.

Professional Experience

AAA Appraisal Management Co. Las Vegas, NV

Appraisal Coordinator

Communicating with clients, appraisers, and other stakeholders throughout the appraisal process to ensure that everyone is aware of key milestones and deadlines

Recording the results of appraisals in an organized manner to maintain an archive of past appraisals

Processing loan applications by collecting and reviewing documentation such as pay stubs, bank statements, and tax returns

Reviewing appraiser qualifications, experience, and track record for each assignment

Performing research on property values for a specific geographic area or neighborhood to determine an appropriate price range for an appraisal

Reviewing appraiser reports for accuracy and completeness before they are finalized and submitted to lenders or clients

Coordinating the appraisal process by scheduling appraisers to visit properties, coordinating with clients regarding inspection requirements, and scheduling inspections with local authorities

Preparing a written report of an appraisal based on findings and conclusions drawn from the appraiser’s analysis of data

Reviewing appraiser reports and adjusting as needed to ensure that appraisals are accurate, complete, and legally defensible

Responsibilities include but are not limited to:

Monitor and handle the entire process of appraisal

orders daily from order entry to delivery. This

includes handling inbound and outbound calls

from Clients, Processors, Underwriters, Appraisers,

and property owners. It also includes

troubleshooting problematic scenarios

Track and communicate issues and status updates

to requester in a calm and professional manner

both verbally and in writing

Contact Appraisers and Clients for status updates

while maintaining a detailed communication record

on the Appraisal Management System (eTrac and

ValueLink) to ensure data is accurate and up to

date

Communicate to Clients and Appraisers a general

understanding of appraisal related products as

dictated by company policy/procedure and

applicable law

Act on each file with a superior level of execution

Handle client concerns to achieve client's

expectations

Interact with other AAA AMC departments, as well

as recognize when files should be escalated

Other duties as assigned

PCV Murcor Pomona, CA

Assigner I

Handles high profile assignments / Rush escalated assignments

Handles Residential and Commercial accounts

Assign client orders to most qualified vendor in our database

Ensure that all outstanding orders are completed and submitted by the vendor due date and time

Review and ensure that the vendor’s product offering, quality, and fee schedule are in line with the client and the Company’s guidelines

Collaborate with vendors to ensure on time delivery of reports to the client

Effectively resolve problems that may lead to a delay in receiving the report

Serve as a conduit between Vendor to clients and borrowers

Make appropriate notations in the order file that describe the status of the order

Provide feedback about vendor performance to vendor managers

Partner with client service managers to resolve client delays, questions, concerns, etc.

On time assignment of all client orders to the most qualified vendor

Provide vendor managers with key information regarding vendor coverage

Resolve pre confirmation order delays or problems

Negotiate client fees and due rates

Handles inbound calls from the Vendor Hotline in support of the assignment function

Perform office support functions including data entry, and related duties as assigned

Lollicup- Corporate Office Chino, CA

Customer Relations Advisor

Assisting with phone call, walk-in/will-call orders and claims

Ensure optimal level of customer services & customer retention

Administer customer order, manage request and resolve associate issues for customer.

Analyze customer issues, determine causes and initiate corrective actions

Prepare records, monitors results, analyze & propose solutions for associate department

Develop training programs and ensure optimal level of performances for activities

Coordinator of hiring events for warehouse department & production department

Responsible for company website inquiries on general, sales, and business

Coordinate potential leads to assign to sales representatives

Valley Vista Services, Inc., Industry, CA

Customer Service Representative

Answer inquiries by clarifying information, researching, and providing information

Resolve problems by identifying the issues, exploring answers and alternatives, and implementing solutions

Coordinate directly with dispatchers for order follow up support

Participate in the City of El Monte Town Hall meeting on behalf of the company as a Cantonese translator

Collaborate with the county to develop and promote crime-prevention initiative

Provide support in training new employees.

Assist with payment handling at the front counter

Handle English & Chinese calls in the queue

Perform basic account maintenance activities

Promote teamwork and call center success

Sweda Company, LLC., Monrovia, CA

Special Promotions Representative

Team leader of a 8 person business group

Making outbound calls to current clients and new prospects

Promoting new and hot products to new and current clients to spark interest

Creating and developing sample kits to suit the client’s customer base

Creating and designing fliers for email blast.

Receiving inbound calls for sample orders and resolving problems

Sample order taking and entering on SAP based system

Education

Wilson High School, Los Angeles Los Angeles, CA

Skills

Excellent people skills and thrives on problem solving

Ability to handle multiple tasks in a challenging environment

Able to work effectively with people of various cultural backgrounds, ages, and socioeconomic status

Strong interpersonal, analytical, organizational and management skill

Excellent computer skills

Contact this candidate