Service Representative Customer

AB

ANTHONESIA BAILEY

*************@*****.*** 678-***-**** Atlanta, GA 30318

Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Personable, friendly and solution-oriented Customer Service with over 15 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Report creation

Credit card payment processing

Report generation

Microsoft Office expertise

Customer relations

Problem-solving abilities

Clerical support

Technologically savvy

Quality assurance controls

Call Center Operations

Promotional support

Sedgwick CMS Atlanta, GA

Service Center Representative

01/2022 - 08/2022

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Exceeded company productivity standards on consistent basis. Filed Worker's Compensation, Auto Liability, General Liability, and Property Claims

Connected Customer's to the specialist over their claim. Teleperformance Atlanta, GA

Customer Service Representative

10/2020 - 11/2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Summary

Skills

Experience

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Developed strong customer relationships to encourage repeat business. Explained benefits, features and recommendations to maximize client retention.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Williams-Sonoma Atlanta, GA

Customer Service Representative

09/2019 - 10/2020

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Upheld quality control policies and procedures to increase customer satisfaction.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.

Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service

Publix Supermarket Customer Service

Atlanta, GA

Deli Clerk

12/2007 - 08/2019

Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

Organized ingredients and restocked supplies to prepare for busy periods. Completed orders by slicing, weighing, packaging and pricing meats and cheeses.

Checked signage and pricing to verify accurate displays on counters and in cases.

Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.

Responded to customer questions regarding product availability. Documented and entered special orders for event catering and party trays. Maintained work areas to reduce potential for illness or injury. Operated cash register to accept and process cash, check, card and mobile payments.

Pebblebrook High School Mableton, GA

High School Diploma

Education and Training

05/2007

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