Service Representative Collection
Resume:
Done Latoya_Johnson_Resume.doc.rtf (*
Latoya Johnson
Indianapolis, IN, 46235
***************@*****.***
CAREER OBJECTIVE
Hard-working professional with 15+ years of experience and a proven knowledge of
customer communications, collections, scheduling, and customer satisfaction. Aiming to
leverage my skills tosuccessfully contribute to your company.
EXPERIENCE
ADT SECURITY SYSTEMS, Indianapolis, IN
Customer Service Representative, Mar 2021 - Nov 2021
+ Conferred with customers by telephone to schedule appointments to install or
repair new and/orexisting services.
+ Responded to customer questions and resolved issues within scope of
responsibility.
+ Utilized the dispute management system to log and distribute service or other
related issues thatcaused payments to be withheld
+ Answered general billing related questions, resolved billing issues and assisted
and directedcustomer to appropriate area within ADT.
+ Initiated outbound calls to correct credit card payments errors ans well as
determined if serviceissues had been addressed.
DEFENDER DIRECT, Indianapolis, IN
Collection Specialist II, Jun 2010 - Mar 2021
+ Conferred with customers by telephone to determine reasons for overdue
payments.
+ Arranged for debt repayment or established repayment schedules, based on
customers’ financialsituations.
+ Located and notified customers of delinquent accounts by mail and/or
telephone.
+ Advised customers of necessary actions and strategies for debt repayment.
+ Located and monitored overdue accounts, using computers and a variety of
automated systems.
+ Recorded information about financial status of customers and status of
collection efforts.
+ Traced delinquent customers to new addresses by inquiring at credit
bureaus.
+ Received payments and posted amounts paid to customer accounts.
SALLIE MAE SERVICING, Indianapolis, IN
Collection Representative, Jul 2005 - Oct 2009
+ Conferred with customers by telephone or to determine reasons for overdue
payments.
+ Located and monitored overdue accounts, using computers and a variety of
automated systems.
+ Answered customer questions regarding problems with their accounts.
+ Recorded information about financial status of customers and status of
collection efforts.
+ Received payments and posted amounts paid to customer accounts.
+ Negotiated credit extensions when necessary.
EDUCATION
Arlington High School
Indianapolis, IN
High School Diploma (Jun 1998)
REFERENCES
References available upon request
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