Cathy M Bryson

*** ***** *** ******, ******* Ferry, OH. 43935

304-***-****

adtm86@r.postjobfree.com

LinkedIn: linkedin.com/in/cathymbryson

Professional Experience

Supervisor Walgreens Pharmacy

September 2020 to August 2021

111 Kruger St, Wheeling, WV 26003

I was a member of the management team for various Walgreens stores in West Virginia and Ohio. I was in the process, prior to transitioning into management, of becoming a certified Pharmacy Technician at the Walgreens Yorkville store. I’ve been screened for the FBI Criminal background check and fingerprinted, with my results all in good standing.

Led a team of 20 individuals at my main store in Elm Grove, Wheeling, WV and worked with various other stores as a part of the management team.

Highest percentage for digital conversion for all the Walgreens stores in the district.

Highest customer satisfaction ratings and highest customer service feedback ratings for all the Walgreens stores in the district

Opening and closing procedures for the surroundings stores which I floated to depending on my schedule. Developed new ideas to help maintain a positive atmosphere and bring more customers into the Walgreens family. Forerunner in the enterprise-wide security framework used by the organization to address security policies (more security in the alcohol dept.) and (safety standards for the structural soundness of the store) and procedures for the protection of the organizations information assets.

Cash handling and management functions such as: Change requests, cash, pick-ups, Safe Counts, Deposits, Drawer Balancing, Cash ordering (coin and bill currency), Check deposits, Brinks Pick-ups/Drop offs, POS maintaining in regards to customer returns/exchanges.

Maintaining quality assurance via Outdate check lists, first in first out practices, Making sure there was no cross contamination with products such as chemicals and food, non consumable and consumables. Ensuring that the associates were properly checking the necessary check lists for high priority food/beverage outdates tasks daily.

Smart counts, Plano grams, resets, revisions, back to school shippers, inventory adjustments, AS400 to RFT conversion, ABC ordering in the Pharmacy.

Daily walk through of the store for facing/ sorting, organizing, shelf returns.

Regulated the need for store solution inquiries in regards to store repair tickets, product tickets when various item wouldn’t ring on the register/handheld/etc. Put in service tickets for the sidewalks when they needed repaired, service tickets for the pharmacy carpet tiles, service for thermal printers, registers. Contacting store care to set up incident reports when an injury occurred.

Pharmacy technician in training at the Yorkville Walgreens.

Cooler and freezer temperature checks.

Photo lab management, parts ordering, photo material ordering, ensuring all procedures were maintained in the screening process for all photo printing, equipment maintenance, all various gift ideas and photo development like the calendars, canvases, shadow boxes, poster boards, murals, cube ornaments, hardcover photo books, paperback photo books, gift cards, business cards, passport photos, and more.

Addressed any needs that the associates in the front end of store, and the pharmacy, may have needed at any given time.

McClane deliveries check ins. Helped ensure that all the products were to the highest standard and that any issues were addressed. Ensured that time sensitive cold items were put away in their appropriate placement in a timely manner within the 30minutes. All cold or non cold items were put away using the fifo standards.

Liquor orders, inventory counts, backorder paperwork, vendor and job racket surveyor, loss prevention, shrink paperwork, bar orders.

Truck deliveries Unloading totes for the pharmacy that required special scanning in practices and counting, totes for the front end of the store, totes with store ordered expense items, boxes of products for the store, and the display shipper boxes. Made sure we handled all shipments with safety and diligent clarity in their organization.

Procedures for donations (consumable and non-consumables), call-ins, product quarantines.

Supervisor Sheetz

January 2019 to August 2020

Sheetz, 887 National Rd, Wheeling, WV 26003

I was a Supervisor for the overnight and occasionally the other shifts at the Sheets on National Road. I was in the process of obtaining my food service certification. I was responsible for keeping the shift productive, safe, and thriving during the busy 24 open store. Each and every member was monitored for a smooth work flow.

Maintained a clean, speedy, and safe store.

Check for outdates on products. Pull product according to upcoming outdate checklists.

Deep cleaning of all equipment.

McClane truck delivery monitoring and checking manifests to the products, putting away products.

Truck delivery organization, which consisted of checking shipping manifests, calculating if all the right products arrived, and putting everything in their designated areas.

Cash handling procedures, such as: Change for drawers, customer returns, customer refunds, cash pick-ups, safe drops, deposits.

Preparing MTO (made to order) food. Setting up the cappuccino machine and refilling the flavor mixes, making sure the soda dispensers are fresh and working properly, refilling the coffee flavoring and creamers, preparing specialty cold and hot drinks. .

Cleaning up outside, trash removal, pump monitoring /service, cleaning of the grounds.

Calling store solutions for repairs/service request, making sure to call store solutions if there is any emergency, calling 911 in the event of an emergency or fight/ altercation on the premises, calls to 911 for drunk and disorderly individuals and or overdoses on the premises.

Assistant Store Manager Coen Markets, Inc.

August 2021 to July 2022

1297 W. Chestnut St, Washington, Pa.

I was one of two Assistant Store Managers for the Steubenville location in Brilliant, and also the Assistant Store Manager for the Washington, PA location. I obtained my ServSafe certification for food handling/safety training. My job consisted of providing support to the store Manager and acting as manager in the store manager’s absence while executing the entire stores operations.

Oversee and provided customer service leadership to all customers, while making sure all employees offered the same high standards of customer service.

Provided extensive training to current employees and new hires. Made sure the food production was accurate and held to strict code for food handling and ensuring quality/

Initiating appropriate coaching when the situation was necessary. Various situations called for a job requirement walk through and proper assessment of situations to get a better understanding. Making sure each employee conducted themselves in an appropriate reflection of the company and positive reflection of themselves in order to create a goal driven atmosphere with employees that took pride in their positions.

Maintained high retention by focusing on identifying qualified applicants. Conduct interviews of new applicants alongside the store manager.

Assist in the in-depth development of new leaders that show potential for development within the company.

Made a strong impact on empowering employees, and encouraging employee productivity.

Maintained a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in stock.

Assist in implementing all merchandising and marketing programs.

All cash handling functions, which included daily opening procedures, counting drawers, closing drawers, cash ordering, deposits.

Daily fuel transactions. This consisted with inputting any fuel deliveries via BOL. This also required making sure the fuel readings were accurate for grades. Proper fuel pricing also had to be input daily based on the location readings of the nearest competitor prices.

Managing the proper inventory counts, ordering the right inventory necessary for the needs of the kitchen and the store was essential for productivity. Keeping the waste down and understanding where underlining waste management could be improved. Lowering the par scale for food produced would also cut down waste. Making sure all inventory was properly accounted for daily to ensure accurate sales and sales margin decline.

The accurate marketing and assurance that all promotions were in their correct placement. Upholding the 100% promoting of company programs.

Education

Bachelor of Science in Finance and Accounting July of 2004 Columbia Union College, Takoma Park, MD 20912

Stanbourough Secondary Academy December 1998

Watford-Hertz, United Kingdom WD2-6JT

Certifications

Electronics Systems Technician Leviton Certified

Leviton Institute Midway Alarms Company Laurel, MD

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