Data Entry Customer Service
Resume:
David Lee
Data Entry & Sales Specialist
Houston, TX 77005
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Data Entry / Sales
4 Brothers Commercial
January 2022 to Present
• Make 200+ calls a day, logging each disposition into Podio
• Updating contact and property info of each prospect for each call
• Pulled reports and recordings from autodialer to submit for weekly reports
• Exceed call volumes by double, sometimes triple after my first week
• Found 6 qualified prospects so far for our Sales Closer in 2 months
• 6000 calls in 2 months and counting
Marketing Manager
VeraWolf & Associates - Houston, TX
August 2019 to Present
• Manage Social Media accounts for clients
• Organically grow social media accounts, consistently surpassing growth goals.
• Create content for all marketing mediums by taking original photographs, using Photoshop and other apps for text content, and shared industry content online.
• Research clients' competition and consumer markets to make all marketing efforts as successful as possible
• Schedule posts, giveaways, and contests across mediums, both online and print.
• Work closely with clients to ensure all content is geared towards the image they want and they audience they're pursuing
• Manage all paid media.
• Tools Used: Canva, Adobe Stock, Hubspot, Wordpress, SEMrush, Spyfu
• Managed the website's SEO and PPC
Sales Manager
Ngage Live Chat - Internet Brands - Austin, TX
June 2015 to Present
• Managed accounts with clients in the legal and medical industries
• Cold call/email 100+ prospects a day
• Consistently meet or surpass quotas of 20 new clients per quarter
• Identify sales opportunities and acted on leads
• Establish and maintain relationships with clients
• Schedule meetings with prospective clients
• Provide outstanding customer service
• B2B experience
Marketing and Sales Director
VeraWolf & Associates - Houston, TX
January 2019
• Inputted data of properties and owners
• Processed clients into our system using Asana
• Logged all call dispositions into phone dialer for 8 callers, averaging 64,000 calls per month • Transferred real estate documents into Podio CRM
• Consolidated client lists
• Alphabetized and updated records for new clients
• Account records and database management
• Salesforce, Google Sheets, Podio, MS Office proficient Education
Bachelor's in Marketing, Business, Mass Communications University of North Texas - Denton, TX
Skills
• Social Media Management
• Social Media Measurement
• Cold Calling
• Outbound Sales
• Online Marketing
• Photoshop
• Photo Editing
• Photo Retouching
• Google AdWords
• Google Suite
• Google Docs
• Google Analytics
• Social Media
• Digital Marketing
• Graphic Design
• Search Engine Optimization (SEO)
• Blogging
• WordPress
• Email Marketing
• Copywriting
• Marketing Automation
• Web Development
• Analytics
• Branding
• PPC Campaign Management
• Content Management
• Adobe Creative Suite
• B2B Sales
• CRM Software
• Salesforce
• SEO Tools
• Click Up
• Web Design
• Events Management
• Market Research
• E-Commerce
• Content Development
• User Interface (UI)
• Content Creation
• Data management
• HIPAA
Assessments
Social Media — Expert
October 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Expert
Sales skills — Expert
August 2022
Influencing and negotiating with customers
Full results: Expert
Customer focus & orientation — Expert
August 2022
Responding to customer situations with sensitivity Full results: Expert
Customer service — Expert
August 2022
Identifying and resolving common customer issues
Full results: Expert
Sales skills — Expert
August 2022
Influencing and negotiating with customers
Full results: Expert
Marketing — Proficient
August 2022
Understanding a target audience and how to best communicate with them Full results: Proficient
Social media — Expert
August 2022
Knowledge of social media techniques and analytics interpretation Full results: Expert
Customer focus & orientation — Expert
August 2022
Responding to customer situations with sensitivity Full results: Expert
Sales skills — Expert
August 2022
Influencing and negotiating with customers
Full results: Expert
Analyzing data — Proficient
August 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Basic computer skills — Expert
August 2022
Performing basic computer operations and troubleshooting common problems Full results: Expert
Social media — Expert
August 2022
Knowledge of social media techniques and analytics interpretation Full results: Expert
Call center customer service — Highly Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Data entry: Attention to detail — Expert
November 2022
Maintaining data integrity by detecting errors
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I'm always available via phone. Call or text me anytime.
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