Entry Specialist Support Representative

DEBORAH MALI

****.*******@*****.*** • 919-***-**** • Raleigh, North Carolina

EDUCATION

Bachelor of Science

East Carolina University Greenville, NC

EMPLOYMENT

Project Assistant/Data Entry Specialist

WorkCare Raleigh Nc, Independent Contractor, Raleigh, NC June 2022 to September 2022

• Facilitated virtual Covid-19 home tests using Mend video calling systems to employees of contracted government agencies

• Recorded results and entered the data into the Work Matters Customer Relationship Management system

• Maintained client confidentiality by verifying employee credentials via government or government issued identifications.

Support Representative

Provantage Corporate Solutions, Independent Contractor, Raleigh, NC June 2021-October 2021

• Processed accurate traveling expenses, receipts, and travel arrangements to ensure quality assurance and accurate data was entered.

• Triaged calls and emails between coordinators and departments and resolved customer issues to support the scheduling department.

• Provided excellent customer service to 10+ employees a day using customer relationship management systems

Behavior Technician

Priorities ABA – Raleigh, NC September 2020-April 2021

• Provided excellent patient care by maintaining patient demographic data and confidentiality in accordance with HIPPA code and guidelines.

• Provided individual treatments using applied behavioral analysis for children with autism spectrum disorder.

• Implemented learning programs written and instructed by the Board-Certified Behavioral Analyst.

• Collected and analyzed data on target behaviors to track developmental growth and treatment progress, while meeting with supervisors regularly to track proper implementation of programs.

US Intakes Specialist

Workplace Options – Raleigh, NC September 2019 to August 2020

• Triaged employees within departments along with managing 50-100 caseloads per day by facilitating phones lines and utilizing customer relationship management systems.

• Obtained employees personal and entered it into the customer relationship management system while maintaining confidentiality per company policy. DEBORAH MALI

****.*******@*****.*** • 919-***-**** • Raleigh, North Carolina

• Provided excellent customer service by assessing employee needs through targeted questioning to obtain data used to create case descriptions. Teacher Assistant – Chemistry Department

East Carolina University – Greenville, NC January 2019 to May 2019

• Assisted in the organization of the university sponsored pharmaceutical conference from beginning to end by creating and distributing documents for conference attendees, supplying nourishment, welcoming and coordinating check in for over 100 attendees, and restocking supplies daily for the duration of the conference.

• Contacted over 100 previous chemistry department students for career updates to update student records within the university’s archives.

• Consistent use of Microsoft products including Excel, PowerPoint, and Word, used to maintain document organization and provide clerical support.

• Coordinated pick-up and delivery of express mail services and processed and retrieved orders.

Administrative Assistant – Physical Therapy Department East Carolina University – Greenville, NC January 2017 to May 2017

• Maintained the integrity of student exams for all professors within the department by individually preparing each exam and confidentially distributing them to the designated professor.

• Operating office materials including, computers, fax/copy machines, printers, scanners, and phones as needed per individual professor’s requests.

• Delivered confidential documents across campuses and departments per the department heads request.

• Provided excellent customer service by warmly welcoming and coordinating check-in for patients as well as incoming physical therapy students and directing them to their destination.

• Maintained the cleanliness and organization of the student clinic twice a day for the use of students, staff, and patients.

Sales Associate

Stein Mart – Raleigh, NC July 2013 to April 2017

• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.

• Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction

• Maintained a clean and organized inventory and curated displays of rotating seasonal clothing and accessories

• Happily, guided customers through the process of successfully finding their ideal styles LANGUAGES

Bilingual fluency in:

DEBORAH MALI

****.*******@*****.*** • 919-***-**** • Raleigh, North Carolina

• French: speaking, writing, understanding

• English: speaking, writing, understanding

SKILLS

• Microsoft office experience in excel, word, PowerPoint, SharePoint, office 365, teams, outlook

• Project organization and management

• Social media experience: Facebook, Instagram, Pinterest, twitter, YouTube, Google

Contact this candidate