Customer Service Front Desk

ALEXUS MERILIC

Newport News, VA 757-***-**** *************@*****.***

Dynamic and performance-driven Mortgage Consultant with mortgage, robust organizational and customer service experience. Skilled at thoroughly researching situations, proposing solutions and bringing projects to completion under tight deadlines. Efficient and accurate with an innate drive to provide the highest level of service. Talented, intuitive and highly responsive to a diverse range of client needs, specializing in articulating plans and creating solutions that provide optimum results. Highly organized and dependable initiative-taker who thrives in high pressure and fast-paced environments while consistently meeting strict standards.

AREAS OF EXPERTISE

Operations

Multi-Tasker

Complex Problem Solving

Organization

Financial Analysis

Verbal & Written Communication

Leadership

Time Management

Customer Service

Relationship Building

Voice of The Customer

Detail-Oriented

Critical Thinking

Team Player

Relationship Management

HIGHLIGHTS & ACCOMPLISHMENTS

Admired for demonstrating stellar customer service resulting in exceptional client satisfaction.

Recognized for being a solid performer displaying exceptional work ethic, commitment and professionalism.

Acknowledged for dedication, reliability and operational success.

Selected to train new employees resulting in increased accuracy, efficiency and functional success.

Recognized by President for maintaining personal sales goals and exceeding organization’s company goals multiple times at Pandora Jewelry.

EXPERIENCE

NATIONS LENDING Remote, USA 08/2021 – 06/2022

Disclosure Analyst

Prepare for closings by completing initial QA review of conventional, FHA, VA and USDA mortgage loans.

Contribute to efficiency by prioritizing pipeline to meet closing dates.

Quality control and review purchase agreement, title report, closing protection letter, tax certification and preliminary title/recording figures, and necessary costs and fees associated with the loan.

Boost accuracy by updating required lender, title, recording and third-party fees to disclose final figures.

Ensure precision throughout all Encompass forms pertaining to closing preparation and closing disclosure information.

Verify inclusion of correct escrows, monthly payment information and all required parties on initial closing disclosure based on title vesting and state marital and dower requirements.

Deliver initial Closing Disclosure to loan officer, processor for review and approval.

Furnish approved closing disclosure to all required parties via Blend, DocuSign, Overnight courier, or US Mail based on customer needs.

Contribute to 100% compliance prior to delivery to the borrower by making adjustments or corrections.

Actively communicate with closers, processors and loan officers.

Increase knowledge base by attending training including regulatory compliance to stay abreast of policy changes and product enhancements.

Maximize productivity and retain the most up-to-date information by maintaining job aides.

Collaborate with team members to oversee and resolve escalations and rush closing disclosure requests.

PANDORA JEWELRY Destin, FL 06/2019 – 07/2021

Sales Lead

Coached and mentored sales staff by providing training and guidance, assigning specific tasks and leads to other sales staff and monitoring sales performance.

Boosted morale by delivering constructive feedback to staff on sales goal attainment and solving customer complaints.

Motivated sales by creating healthy competition for team to boost productivity and effectiveness

Promoted store sales and promotions by assisting management with daily social media marketing.

Created an exceptional customer experience by setting up displays, stock shelves and ring up merchandise timely.

Displayed organizational expertise by updating in store wall visuals, performing daily cleaning duties, checking in shipments and updating inventory reports.

Tracked and analyzed data by completing nightly reports with daily sales updates.

ALEXUS MERILIC Page 2

Newport News, VA 757-***-**** *************@*****.***

DESTIN ISLANDER CONDOMINIUMS Destin, FL 02/2019 – 06/2019

Front Desk Receptionist

Received visitors friendly and courteously by greeting them in person or on the telephone.

Checked guests in and out and provided information on organization’s policies.

Increased efficiency by booking reservations with knowledge of every unit and tier price.

Answered and transferred calls using multi line phone, managed guests, and unit owner requests.

Assisted manager with daily tasks, completing service and work orders and overseeing guests complaints.

Oversaw social media accounts by taking and editing pictures, creating posts, and increasing guests interaction.

AMERICAN INCOME LIFE INSURANCE Virginia Beach, VA 09/2017 – 06/2018

Human Resources / Field Agent

Created a personnel strategy by marketing and posting job openings, reviewing applicants, and conducting interviews with potential hires.

Maintained records of all active job openings and received applications.

Provided new hires with the appropriate paperwork and details of their new role.

Assisting with audits, compliance reviews, and other mandatory reports.

Coached and enrolled new hires into examFX and through the testing process.

Displayed organizational expertise by booking appointments and receiving and transferring phone calls.

Traveled to potential leads to provide an overview of available benefits.

TIDEWATER MORTGAGE SERVICES Virginia Beach, VA 06/2014 – 09/2014

Post-Closing File Scanner

Boosted accuracy and efficiency by scanning mortgage files into a specific database.

Quality controlled work by verifying loan and tax identification numbers, printed bar code header sheets, separated files according to proper sorting process, prepared final review to ensure proper scanning of documents.

Verified location of correct data base folder for files according to date, year closed and lender.

Assisted with manager audits by gathering requested folders and documents.

Provided urgent scanning of files according to expiration date on file.

EDUCATION

High School Diploma

Kecoughtan High School, Hampton, VA

VA Life and Annuities & Health Exam, Virginia Bureau of Insurance

TECHNICAL SKILLS

Microsoft Office: Word, Excel, Encompass, Workday, Jabber, Total

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