Customer Service Representative
Resume:
Mary P Hickman
Superior, Wisconsin 54880
**********@*****.***
PROFESSIONAL SUMMARY
I have worked 20+ years in customer service. From Receptionist, Front Desk Salon Manager, Sale Associate, Waitress and Inbound Call Customer Service Representative. I also worked as a teacher in pre-k programs. I have 2 associate degrees. The first being in Communications, The second being in Early Childhood Education. I also finished a one year program in Media and Mass Communications
SKILLS
I am a happy and positive person. I have strong public relation and customer service skills. I can think quick in intense situations. I excel in recovery service and multi tasking. I have experience with all Microsoft Office software.
WORK EXPERIENCE
1/2018 to 1/2020
WDIO News
Duluth, Minnesota
Production Assistant
• Adjust positions and controls of cameras, printers, and related equipment to change focus, exposure, and lighting.
• Assemble studio sets, and select and arrange cameras, film stock, audio, or lighting equipment to be used during filming.
• Compose and frame each shot, applying the technical aspects of light, lenses, film, filters, and camera settings to achieve the effects sought by directors.
• Confer with directors, sound and lighting technicians, electricians, and other crew members to discuss assignments and determine filming sequences, desired effects, camera movements, and lighting requirements.
• Design graphics for studio productions.
• Direct studio productions.
• Edit video for broadcast productions, including non-linear editing.
• Instruct camera operators regarding camera setups, angles, distances, movement, and variables and cues for starting and stopping filming.
• Operate television or motion picture cameras to record scenes for television broadcasts, advertising, or motion pictures.
• Operate zoom lenses, changing images according to specifications and rehearsal instructions.
• Read and analyze work orders and specifications to determine locations of subject material, work procedures, sequences of operations, and machine setups.
• Prepare slates that describe the scenes being filmed.
• Set up and perform live shots for broadcast.
• Set up cameras, optical printers, and related equipment to produce photographs and special effects.
• Stay current with new technologies in the field by reading trade magazines.
• Test, clean, maintain, and repair broadcast equipment, including testing microphones, to ensure proper working condition.
• Use cameras in any of several different camera mounts such as stationary, track-mounted, or crane-mounted.
• Write new scripts for broadcasts.
10/2010 to 3/2017
On The Canal Salon And Spa
Duluth, Minnesota
Receptionist
• Analyze data to determine answers to questions from customers or members of the public.
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
• File and maintain records.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers or the public.
• Keep a current record of staff members' whereabouts and availability.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Schedule space or equipment for special programs and prepare lists of participants.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
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