Executive Assistant Customer Service
Resume:
Vicki S. Hale
Valley Center, CA 92082
*******@*****.***
CUSTOMER SERVICE
●Special Skills Include:
CUSTOMER SERVICE REPRESENTIVE
oFirst contact in many professional settings; phone, email and face to face
oSuperb communication and organizational proficiency (written and verbal)
oCool under pressure
oCreative interior designer – successful and knowledgeable and up to date on current trends
oDependable problem solver
oEnthusiastic team player
oBudget sensitive – critical path and time sensitive professional
oWork independently with minimal supervision
oSkilled in purchasing and logistics
oEffective team collaborating member
oResponsible for budget creation & maintenance
oEfficient and highly organized, timeline proficient
oCoordinate the gathering of all pertinent information necessary to launch successful new projects, events and initiatives
oCertificate Trained in several software systems, used for accounting, purchasing; PeopleSoft, CTI, HD purchasing systems. Quick learner to all new applications
oRelationship building professional
EXECUTIVE ASSISTANT
oC-Level Executive Assistant
oHigh level customer service expertise – External and Internal customers
oGate Keeper – assisted all incoming calls directing and solving all customer service issue
oConfidentiality respectful and considerate to others
oTime sensitive pro, with extreme attention to detail
oFamiliar with coordination and management of executive level tasks
oExcellent business writing abilities
oDesigned systems to organize, track and maintain critical
oGraphic design tools to publish newsletters – creation, preparation and distribution
oAble to work on many projects with multiple priorities
oExperienced in many software systems: Microsoft suite expertise including Word, PowerPoint, Publisher Excel, Access, Outlook
oMeet and exceed all department goals
●Experience:
7/21 ~ current Andrew Lauren Interiors, Corona
Interior Designer
Design consultant working with major builders new home clients. Integral part of the central design team, overseeing all selections with new home buyers. Builder clients include: Lennar Homes, Crestwood Homes, RC Hobbs and Taylor Morrison. Work closely with builder and home buyer to meet critical escrow closings and strict adherence to installation guidelines and communication of specific product specifications. Closing over 1,000 homes this year.
6/10 ~ 3/21 Ganahl Lumber Company, Anaheim
Executive Assistant to the CEO-Event Coordinator-Community Outreach-Editor
Work directly with CEO and COO, including special project coordination for executive leadership. Integral part of management’s company culture and marketing initiatives. Coordinate closely with Human Resources and other departments. Sensitive to confidentiality within the organization. Design and implement all company events including annual owners’ party, hosting 800+ attendees. Contribution administrator working with the community-at-large to give Ganahl Lumber support to a host of charities, foundations, schools and individuals throughout the year. Host The American Red Cross Blood Drives at multiple locations. Desktop publishing to produce, write and provide photography for companies’ bi-weekly newsletter distributed to 1000+ readership throughout the company. Event portfolio available.
Vicki S. Hale (page 2)
11/06 ~ 6/10 Wild Gardens ~ Getting Native
Television Documentary Series
Executive Assistant ~ Office Manager ~ Project Manager
Work with corporate contacts, media buyers, foundation executives to find sponsorship and underwriting support for the documentary television series “Wild Gardens”. Liaison between KVCR, PBS television stations, and day to day activities to help bring the project to broadcast. Responsibilities include executive support for two key video producers, coordinate schedules, meeting deadlines for filming in remote locations, budgets, expense reports, and accounts receivable/payable. Developed marketing strategies to meet funding requirements with corporate, foundation and governmental entities. Creative writing, research and development skills employed. Founding President of Team Women, Inland Empire
7/05 ~ 11/06 K. Hovnanian Homes ~ Irvine, CA
Design Consultant
Design Consultant in the South Coast division of this national builder. Record breaking sales in “Luxury” subdivisions, building lasting relationships with each new homeowner. Working closely with Construction, Accounting and Sales to support all necessary requirements leading to successful and time sensitive escrow closings. Completed each phase of construction working with sub-contractors, Construction Team Leaders and client to assure the highest standards in Quality Assurance were achieved. Expertise in all categories of products; including construction options and all interior elements, from cabinets to kitchen sinks! Walked home-sites with sub-contractor, construction personnel and home buyer; keeping communications open during each phase of construction. Dependable and accomplished team leader; always working with the resolve to offer the best in customer service while keeping the best interests of the company and consumer in mind.
5/03 ~ 2/05 Residential Design Services, Anaheim, CA
Project Manager ~ Team Leader
Integral part of the central management team, overseeing all operations of this successful sub-contractor to the new home builder. Managing eleven designers; responsibilities included direct day to day involvement with the developer and the designer. Worked within the RDS Management Team to build close relationships with vendor executives and high profile clients. Also became company liaison between all builder clients and each new housing community. Responsibilities included tracking sales, commissions, and closings as the central reporting contact. Also hired new personnel to successfully reorganize the window-covering division, by stream lining the department, in doing so grew this department to become an important profit center. Wrote, edited and printed for distribution; ‘The Designer Handbook’ to document policy and procedures. Recruited and trained all new design center personnel. Year-end 2005 projected home closings 3,000.
●Computer Competencies:
Microsoft ~ Word ~ Excel ~ PowerPoint ~ Publisher ~ Outlook ~ Internet ~ Access
●Education:
●Associates Degree ~ Cypress College ~ Major: Art & English
●California University at Fullerton ~ Environmental Design with Emphasis on Interior Design ~ Dean’s List
Passionate, creative and positive—relationship building professional
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