It Support Csr

OBJECTIVE

Seeking a position as a Remote (CSR) Customer Service Rep or Help Desk/IT Support. I am currently working towards obtaining the Google IT Support certificate thru Coursera. ASSISTANT NETWORK ENGINEER, ITEK LA; LOS ANGELES, CA -- 2017-PRESENT

• Installing new hardware and software on Mac and PC

• Network Administration

• Recommending options for system solutions

• Monitoring network for security breaches and intrusions CONTENT COORDINATOR, THE MOVIE & MUSIC NETWORK, LOS ANGELES, CA -- 2013-2015

• Received and cataloged media from vendors

• Transferred, and encoded files into standardized format

• Create and update content info including creation of cover artwork

• Built, and maintain LAN network

GENERAL MANAGER, MACHOLLYWOOD, LOS ANGELES, CA -- 2004-2013

• Staff scheduling, hiring, firing,

• Financial Reports, inventory,

• Customer Issue Resolution

• Purchasing, product selection

• sales including turnkey systems for Video/Audio professionals EDUCATION

University of Massachusetts Amherst, Masters of Music Performance (Viola) 1999 Manhattan School of Music, Bachelors of Music Performance (Viola) 1997 SKILLS

Microsoft Office, IWork, Photoshop, Gimp, Wondershare, Quickbooks, Ninja Network, Adium REFERRALS

Available upon request

1222 N. Virgil Ave

Los Angeles, CA 90029

T 323--229-6597

*******@*****.***

RICH PLOUCHER

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