Customer Service Administrative Assistant

RANDIE MINNICK

** *** **** ***** ******* Ferry, WV 25425 304-***-****

*************@*****.***

Enthusiastic and devoted in new learning opportunities and making a difference. Outgoing, devoted professional with exemplary patient and customer service skills gained through education and work-based learning opportunities in medical administration and life experiences. Medical Office Skills

• Medical Office Skills

• Electronic Medical Records

• Medisoft and Prognosis

• Medical Transcription

• Medical Terminology

• Microsoft Office 2010

• ICD-9 and ICD-10 Coding

• Excel and PowerPoint

• Privacy/HIPAA Regulations

• Insurance and Billing

Experience

JUNE 2016 – AUGUST 2016 WAITRESS

THE FRONT PORCH, Panama City Beach, FL

• Took accurate food and drink orders for customers

• Provided exceptional customer service

• Handled cash and credit card payments using Square mobile payment device and app

• Cashed out payments at the end of every shift

• Cleaned and closed the restaurant at the end of evening shifts JUNE 2015 – SEPTEMBER 2015 MEDICAL RECEPTIONIST

PANAMA CITY ORTHOPEDICS, Panama City, FL

• Answered multi-line telephones, directed calls appropriately, and composed messages

• Handled patient check-in and manage patient appointment schedules

• Verified insurance and collected co-payments using Medisoft Software

• Organized and filed medical documents in patient’s charts following protocol SEPTEMBER 2013- MAY 2015 MERCHANISE STOCKER

ROSS, Panama City, FL

• Unloaded freight off delivery trucks using proper handling techniques

• Provided exceptional customer service to internal and external customers

• Displayed and stocked merchandise throughout the store following planograms FEBRUARY 2015- FEBRUARY 2015 MEDICAL RECEPTIONIST

ENDOCRINE MEDICINE ASSOCIATES, Panama City, FL

• Haney Technical Center Work-Based Learning Opportunity

• Organized and files medical documents in patient’s charts following protocol

• Completed other medical administrative tasks as directed JANUARY 2015- JANUARY 2015 MEDICAL RECEPTIONIST

THE NEUROPAIN CENTER, Panama City, FL

• Haney Technical Center Work-Based Learning Opportunity

• Answered multi-lined telephones, directed calls appropriately, and composed messages

• Handled patient check-in and managed patient appointment schedule

• Verified insurance and collected co-payments using Prognosis Software MAY 2014- JULY 2014 HOTEL ROOMS/CONDO CLEANER

PRIVATE HIRE, Panama City Beach, FL

• Completely cleaned assigned rooms and condo suites at different locations along the beach after customers checked out and got the rooms ready for next customers in a timely manner JUNE 2013- FEBRUARY 2014 MERCHANISE STOCKER

MICHAELS, Panama City, FL

• Unloaded freight off delivery trucks using proper handling techniques

• Provided exceptional customer service to internal and external customers

• Displayed and stocked merchandise throughout the store following planograms JULY 2012- APRIL 2013 CASHIER

DAN D’S DONUTS, Panama City, FL

• Answered telephones for To-Go orders and company deliveries

• Managed drive thru customer orders

• Handled cash and credit card payments

• Closed and cashed out register at the end of each shift FEBRUARY 2009- APRIL 2012 BAKERY ASSOCIATES/CASHIER TAYLORS BAKERY, Indianapolis, IN

• Offered top-notch bakery experience to walk-in customers and corporate clients

• Collaborated effectively with bakery owners and coworkers

• Managed custom cake orders for major companies and customers from inception to delivery

• Entered customer data and order information into store software

• Responsible for monetary transactions, using cash register, and assisting with bank deposits APRIL 2008- DECEMBER 2008 WAITRESS

APPLEBEES, Indianapolis, IN

• Took accurate food and drink orders for customers

• Provided exceptional customer service

• Handled cash and credit card payments

• Completed side work as assigned

SEPTEMBER 2007- MARCH 2008 WAITRESS

RED ROBIN, Indianapolis & Plainfield, IN

• Took accurate food and drink orders for customers

• Handled cash and credit card payments

• Completed side work as assigned

MARCH 2007- AUGUST 2007 WAITRESS

LOGANS ROADHOUSE, Plainfield, IN

• Took accurate food and drink orders for customers

• Provided exceptional customer service

• Handled cash and credit card payments

• Completed side work as assigned

Education & Certification

HANEY TECHNICAL CENTER, Panama City, FL

Medical Administrative Specialist (MAS) Program, April 2015 NATIONAL HEALTHCAREER ASSOCIATION, Leawood, KS

Certifies Medical Administrative Assistant (CMAA), April 2015

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