Service Representative Customer
Resume:
Lundria Mark
Customer service representative
Fort Myers, FL 33908
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
U Haul Moving Storage - Fort Myers, FL
April 2022 to Present
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Housekeeper
Lee Health - Fort Myers, FL
December 2020 to Present
• Took out trash
• In charge of cleaning restrooms, hallways, offices, stairwells and bedrooms
• Disinfected (area or item rooms bathrooms counters equipment)
• Provided friendly service to clients, guests, residents and employers
• Cleaned windows
Cook/Prep
Consulate Health Care - North Fort Myers, FL
September 2019 to July 2020
• Prepared meals and took into account customer food allergies
• Supervised all kitchen procedures
• Sanitized kitchen, work station, equipment and dishware
• Supervised kitchen quality standards
• Followed proper safe handling policies
• Prepped ingredients
• Trained as a cook, prep cook and line cook
Troubleshooting customer service representative
Alorica - Fort Myers, FL
May 2017 to October 2018
Computer technicians offer remote support from an office or they perform hands-on work at the work site, so they help get software, hardware and operating systems installed and configured. They also provide support when problems occur. The roles of a computer technician also include troubleshooting. Cashier/Customer Service
Walmart - North Fort Myers, FL
October 2014 to April 2016
process transactions at check-out areas. Also greeting customers, packaging items, collecting payments, counting money, handling customer complaints, and keeping the working area clean and organized Medical Records Clerk
ORTHOPEDIC SURGEON - Homestead, FL
January 2007 to December 2014
• Gather patient demographic and personal information.
• Issue medical files to persons and agencies according to laws and regulations.
• Help with departmental audits and investigations.
• Distribute medical charts to the appropriate departments of the hospital.
• Maintain quality and accurate records by following hospital procedures.
• Ensure patient charts, paperwork and reports are completed in an accurate and timely manner.
• Make sure all medical records are protected and kept confidential.
• File all patients' medical records and information.
• Supply the nursing department with the appropriate documents and forms.
• Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records.
Education
Certification in Medical records
Homestead job corps - Homestead, FL
August 2004 to December 2007
High school diploma or GED in Basic studies
August 2004 to December 2007
Skills
• Medical Coding (3 years)
• CSR
• Customer Support
• Medical Records
• Medical Terminology
• Clerical Experience
• Medical Office Experience
• Medical Billing
• EMR Systems
• Operating Systems
• ICD-10
• Epic
• Medical Scheduling
• HIPAA
• Medical receptionist
• CPT Coding
• Help Desk
• Insurance Verification
• Network Support
• Front desk
• Filing
• Multi-line phone systems
• Multi-line phone systems
• Customer service
• Windows
• Athenahealth
• Typing
• Documentation review
• Leadership
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