Deanna Daugherty

Contact

Casa Grande, AZ *****

520-***-****

adtm3r@r.postjobfree.com

Education

High School Diploma 1983

Horizon High School, AZ

HIPAA Certification 2021

Skills

Call Center

Complaint Resolution

Data Entry and Maintenance

Attention to Detail

Documents and Records

Management

Management and

Leadership

Inventory Management

Retail Merchandising

Cash Drawer Management

Verbal and Written

Communication

POS Systems and Ordering

Platforms

Administrative and Office

Support

Summary

Knowledgeable and resolute professional brings 10+ years' experience in Retail Sales, Customer Service and Administrative Office environments. Talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented with exceptional communication and multitasking abilities. Team player that is comfortable in fast paced; deadline driven environments.

Experience

Tier 2 Customer Service Agent

Safeway Corporate Call Center Phoenix, AZ August 2019 - May 2022

Demonstrated high attention to detail, organization and management of multiple tasks, and projects simultaneously

Identify customers’ needs, providing solutions, guiding customers through troubleshooting steps to correct issues with company website or mobile applications

Entered customer interaction details in sales system to track requests, document problems and record solutions offered

Answered up to seventy calls daily, efficiently, accurately, and exceeding quality benchmarks on a consistent basis

Assisted customers with locating and scheduling of Covid vaccines at Albertsons owned Pharmacies nationwide

Entered Pharmacy claims in database and distributed copies to Pharmacy District Managers and Corporate Insurance Departments

Assisted customers with scheduling, rescheduling, or cancelling appointments and updated Pharmacy database

Assistant Store Manager

Ace Hardware Phoenix, Arizona April 2012 - June 2019

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Managed all aspects of the store’s operations, including hiring, training, scheduling, and payroll management

Identified, investigated, and resolved customer issues

Counted cash drawers and prepared bank deposits

Supervised and evaluated staff of 15+, enabling them to improve skills, achieve daily objectives and attain advancement

Customer Service Manager

Walmart Supercenter Phoenix, AZ July 2005 - April 2012

Supervised cashiers, scheduled cashiers’ breaks, assigned associates to a cashier role during peak hours

Pulled and counted cash tills at end of shifts and closing

Managed staffing levels for the customer service counter and other key areas

Identified and resolved customer complaints and maintained customer satisfaction Loan Officer Assistant

GMAC Mortgage Phoenix, AZ June 2002 - October 2005

Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork

Worked with Loan Officer to create profile in system and review key information at various stages throughout the loan process

Documented borrower’s information in loan processing system and resolved any discrepancies

Developed productive relationships with clients, appraisers, realtors, and title/escrow officers to increase profits and expand customer base

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