Customer Service Data Entry
Resume:
Deanna Daugherty
Contact
Casa Grande, AZ *****
**********@*****.***
Education
High School Diploma 1983
Horizon High School, AZ
HIPAA Certification 2021
Skills
Call Center
Complaint Resolution
Data Entry and Maintenance
Attention to Detail
Documents and Records
Management
Management and
Leadership
Inventory Management
Retail Merchandising
Cash Drawer Management
Verbal and Written
Communication
POS Systems and Ordering
Platforms
Administrative and Office
Support
Summary
Knowledgeable and resolute professional brings 10+ years' experience in Retail Sales, Customer Service and Administrative Office environments. Talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented with exceptional communication and multitasking abilities. Team player that is comfortable in fast paced; deadline driven environments.
Experience
Tier 2 Customer Service Agent
Safeway Corporate Call Center Phoenix, AZ August 2019 - May 2022
Demonstrated high attention to detail, organization and management of multiple tasks, and projects simultaneously
Identify customers’ needs, providing solutions, guiding customers through troubleshooting steps to correct issues with company website or mobile applications
Entered customer interaction details in sales system to track requests, document problems and record solutions offered
Answered up to seventy calls daily, efficiently, accurately, and exceeding quality benchmarks on a consistent basis
Assisted customers with locating and scheduling of Covid vaccines at Albertsons owned Pharmacies nationwide
Entered Pharmacy claims in database and distributed copies to Pharmacy District Managers and Corporate Insurance Departments
Assisted customers with scheduling, rescheduling, or cancelling appointments and updated Pharmacy database
Assistant Store Manager
Ace Hardware Phoenix, Arizona April 2012 - June 2019
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Managed all aspects of the store’s operations, including hiring, training, scheduling, and payroll management
Identified, investigated, and resolved customer issues
Counted cash drawers and prepared bank deposits
Supervised and evaluated staff of 15+, enabling them to improve skills, achieve daily objectives and attain advancement
Customer Service Manager
Walmart Supercenter Phoenix, AZ July 2005 - April 2012
Supervised cashiers, scheduled cashiers’ breaks, assigned associates to a cashier role during peak hours
Pulled and counted cash tills at end of shifts and closing
Managed staffing levels for the customer service counter and other key areas
Identified and resolved customer complaints and maintained customer satisfaction Loan Officer Assistant
GMAC Mortgage Phoenix, AZ June 2002 - October 2005
Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
Worked with Loan Officer to create profile in system and review key information at various stages throughout the loan process
Documented borrower’s information in loan processing system and resolved any discrepancies
Developed productive relationships with clients, appraisers, realtors, and title/escrow officers to increase profits and expand customer base
Contact this candidate