Dedicated Gaming professional 20 years of experience

PROFESSIONAL

SUMMARY

Dedicated and highly skilled gaming professional with strong

leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Well-organized in supervising teams and tackling customer service issues. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Service Quality

Critical Thinking

Compliance Regulations

Assigning Tables

WORK HISTORY

Table Games Supervisor / Pechanga Resort Casino - Temecula, CA / 07.2013 - 09.2021

Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck. Oversaw all games including high limit, craps and roulette to protect company assets and maintain compliance.

Scheduled/penciled dealers into their table assignments using various programs including Virtual Roster and Excel. Table Games Supervisor / Harrah's Southern California Resort - Valley Center, CA / 03.2003 - 05.2013

Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck. Monitored chips purchases, table inventories and player win ratios.

Scheduled/Penciled dealers into their table assignments. EDUCATION

Orange Glen High School - Escondido, CA / 06.1985

Diploma: General Studies

LISA ARELLANO

********.********@*****.*** 760-***-**** Temecula, CA 92592