#***-****-* *** **, Edmonton, AB T*X *K*
Tel: 780-***-****
E-mail : *******@*******.***
Pascal Mieluzeyi Kinshalu
Tickets
Security License, Driving license class 5, Van Safety (15 passengers), Provincial Hours of Service (Alberta) First Aid, OSSA, CSTS, CICT Fire Extinguisher Training, Forklift Reach, Sit-Down C/B, and Walkie.
Computer Skills
Desktop publishing: Microsoft Office Word (Excel, Access, Outlook, PowerPoint, FrontPage and Word)
Multimedia: Photoshop, Acrobat, Dreamweaver...
Professional
Experience
Willoridge Construction, Fort Saskatchewan, IPL Heartland July 2021- November 13, 2022
Maintain cleanness in IPL Heartland site’s buildings, trailers and washcars
Dust desk and tables
Empty garbage
ACDEN Bee-Clean Kearl Lake, Fort McMurray October 2014 – July 2022
Driver of 15 seats Van
Driver of Mobile team
Clean trailers and wash cars
Do the garbage's run
Drop and pick-up workers at and from their workplace
ACDEN Bee-Clean Keyano College, Fort McMurray October 2014 - December 2014
Maintain cleanness in the college
Dust desk and tables
Empty garbage
Paladin Fort McMurray August 2014 - October 2014
Security Guard
Apply procedures and strong communication skills to all duties and
responsibilities relating to Site Security and Safety.
Ensure that the Sites Safety and Emergency Procedures are followed in response to Fire
Alarms and other Site Emergencies
Undertake site specific training; follow direction and guidance from Supervisors.
Conduct traffic and pedestrian control at site access points, and vehicle and bag searches
Patrol assigned areas on foot or in motor vehicle to ensure personnel, building, and equipment security Monitor the environment for safety infractions or hazards
Watch for and report irregularities, such as security breaches, facility and safety hazards, and emergency situations
Offer support to any person in need of assistance
Respond to inquiries and request for information in an appropriate manner.
Utilize two-way radio and computer applications
Standard Life May 2003 – July 23, 2014
Operations’ Support Associate since January 2008
Edit monthly premium bill for all group insurance insured
Manage incoming and outgoing mail
Proceed to search through different systems
Manage FTQ expeditions (mail merge, send reminding letters, and report follow-up)
Manage the share mailbox and the Fax mailbox
Photocopying and scanning policies
Mail merge and Label merge
Filing
Support the Calling Center
Create Excel sheets and update existing ones
Written Communication Specialist October 2007 to January 2008
Edit monthly premium bill for all group insurance insured
Edit and translate promotional documents
Mail appropriate documents to policy administrators, holders, lawyers, and to brokers.
Mail merge.
Support the Calling Center
Create Excel sheets and update existing ones
Build and manage the eRoom (configure access, update documents and information)
Written Communication Specialist April 2005 to October 2007
1.Edit monthly premium bill for all group insurance insured
2.Manage the eRoom
3.Manage electronic signatures
4.Support operations departments: Premiums, Health & dental, and Eligibility
5.Control the quality of all written communication to clients, administrators, brokers, lawyers, and policyholders
6.Proofread letters
7.Manage FTQ’s communication
8.Create Excel sheets and update existing ones
9.Manage special projects
10.Support the Calling Center
11.Support and train new employees
Associated word processing May 2003 to April 2005
1.Edit monthly premium bill for all group insurance insured
2.Writing letters to policyholders, administrators, employers and brokers
3.Control the quality of correspondence with clients, brokers, lawyers, and administrators
4.Data entry and update
5.Edit and format documents
6.Support the Calling Center
7.Offer first computer Support to the team member before calling the help desk
Bank of Montreal February to May 2002
Office clerk
1.Filing
2.Verifying
3.Manage Excel and Access data
Quebec Transports Ministry des (Summer Student job) May to August 2002
Desktop publishing
1.Filing
2.Manage daily working hours reports in Oracle application
Quebec Revenue Ministry (Sumer Student job) May to August 2001
Desktop publishing clerk
1.Create Microsoft Word documents
2.Edit Web pages with Microsoft FrontPage
3.Manage Excel & Access
4.Install and configure Windows Microsoft Systems
5.Install and configure office programs
Warehouse Jean-Coutu August 1996- December 1997
1.Prepare orders
2.Shipping commands to different shops
3.Receive and arrange products in the warehouse
Warehouse Aldo January 1997- August 1999
1.Prepare orders
2.Shipping commands to different shops
3.Receive and arrange products in the warehouse
Academic
background
August 2000–May 2003 Dawson College Montreal
Office system : Desktop publishing and Hypermedia
September 2007 to May 2010 (evening) Uqam Montreal
Back to school, evening program: Business Administration (24 credits completed)
Hobbies
Reading, Writing (author of two books), and sports (gym, running, walking, swimming…)