Data Entry Customer Service
Resume:
Ambyr Metcalfe
Customer Service Staff Manager / Office Manager / Executive Assistant / Accounting / HR Kalamazoo, MI 49008
******@*****.***
As a well-organized and detail-oriented individual, my goal is to secure a full-time position in the administrative, customer service and / or payroll and accounting fields where my past experiences and skills can be effectively utilized. Furthermore, I welcome the opportunity to undertake future challenges that will broaden my professional capabilities and provide further accomplishment, both individually and as a team member, in order to pursue a successful career, working with a talented organization and staff.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Value City Furniture - Portage, MI
December 2021 to Present
• Provide assistance to clients
• Answer phone and assisted customers with changes
• Assist customers in person
• Create customer appointments for order pickups and deliveries
• Maintain up-to-date knowledge of customer accounts
• Explain products and benefits
• Inventory stock
• Manage warehouse
• Create and distribute pick lists for orders
• Operate the cash drawer
• Confirm payments, refunds, etc., and made pricing adjustments, as needed to save sales
• Resolved payment and order disputes
• Provided excellent technical support
• Assisted sales staff, when needed to provide clarity for procedures, or take over transaction processing, scheduling, and / or upsells when needed
• Made product conformation code calls after deliveries are performed to evaluate service from beginning to end
• Process all cash office accounting transactions. This, includes deposits, Brinks cash ordering and deliveries, safe counts, til reconciliation, commissions reports, cash pickups, vendor correspondence and communications, and safe declaration, and daily sales reports Customer Service Staff
Publix Super Markets - Pigeon Forge, TN
April 2020 to Present
• Initially hired as a cashier with the goal for quick advancement.
• Promoted to customer service staff within 5 months, earning two raises within the first year.
• Front end coordinator, supervising 10-20 employees daily as scheduled.
• Perform all customer service duties, including western union transfers, lottery sales and reconciliation, money order sales and reconciliation, check cashing, vendor payments and management, customer sales/upsells, tobacco sales, inventory monitoring, customer complaint escalation, employee scheduling and duty assignments, cleaning inspections, register usage & coordination, supply orders, opening and closing duties.
• Process all cash office accounting transactions via Retalix software system. This, includes deposits, Brinks cash ordering and deliveries, safe counts, til assembly and reconciliation, lottery ticket receiving, lottery commissions reports and reconciliation, register loans and pickups, subdepartment vouchers, vendor invoices and safe declaration, daily sales reports, and charity contribution reporting. Customer Service Specialist
Vail Resorts - Broomfield, CO
August 2019 to January 2020
- Took incoming calls to assist guests with various aspects of account management, including but not limited to:
- Added/Removed Family Members,
- Adjusting charging errors, credits, etc
- Processing payments,
- Handled insurance claims.
- Approved military verifications for veterans and their dependants.
- Approved credentials for school age and college student eligibility to participate in discounted pass programs.
- Processing employee passes and their dependants.
- Verified liability releases
- Assisted account holders with new login profiles and resetting passwords when needed.
- Assisted in login and troubleshooting for Epic Mix, which records stats for skiers and lets them compare w/ their previous seasons as well as other family members or guests.
- Advised guests and sold 50+ varieties of season passes and lift tickets to meet their budgets and desired resort access for Vail owned and partner resorts around the world
- Updated credit card information and processed recovery payments for guests participating in auto renew programs
- Sorted and shipped out season passes
• Performed data entry for customer information, orders, and shipments
• Managed client records
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for cashier duties
• Handled online orders and credit card transactions
• Responsible for tracking and maintaining inventory Assistant Manager
Brookshire's Grocery Company - Cleveland, TX
November 2016 to July 2019
Provided daily customer service for regular and new customers, based on their needs.
Checked out customers using POS system provided
Provided product suggestions, based on new product availability, current trends, and customer feedback
Placed and received weekly beer, tobacco and supply orders via Retalix system
Performed monthly inventory audits via Retalix system and uploaded data into Excel spreadsheets
Created and adjusted weekly employee schedules based on store ads, holiday events and vacation requests
Regularly restocked and faced products as needed
Audited til before and upon completion if each shift
Processed all lottery purchases, redemptions and audits as needed
TABC Certified (Tobacco & Alcohol Sales Commission)
Daily cash and credit card handling experience
Full Time Nanny
Care.com - Houston, TX
November 2014 to August 2016
• Live-In nanny for two children, ages 6 months, and 4 yrs old for a wonderful family, of two working professionals who had their own business.
• Daily care of both children, on call 24 hrs, for all their needs.
• Meal preparation, bathing, dressing, laundry, sick care when needed, developed nightly routine and daily scheduling to optimize their overall well-being, security and sleep patterns.
• Organized home with "zones" for easy access and clean-up, learning, and play areas based on specific interests and aptitudes for each child.
• Became extremely well versed in all aspects of child enrichment, teaching and learning methodology through various child welfare, child psycology classes I had previously taken throughout my college career, and case studies I researched during my off time.
• Assessed through play and developed learning styles for each child, Procurement Coordinator
CarMax, Inc. - Corporate Headquarters - Richmond, TX February 2014 to November 2014
Conducted in depth procurement market research using the IBISWorld program, and created multiple, large-scale spreadsheet reports, based on key elements requested.
Established and compiled 2015 spreadsheet schedule for supplier and service vendors meetings, obtained from similar research performed, via IBIS reports, which was then distributed to department heads.
Assisted event planning department in spreadsheet reconciliation of guest list information vs. manifest for executive event. Also, expedited mass mailings, informing executive attendees (450+), and their guests, as to vital event information they would need in preparation for this particular event (in this instance, a cruise).
Assisted in processing solutions through a program called Service-Now in conjunction with PeopleSoft software, which were implemented as a trouble ticket system. These two programs were used to support all CarMax's 250+ locations with their needs (i.e. - purchase orders, facility management and repair, operations management, logistics, grand openings, promotions, parts and equipment ordering and /or returns, service requests, ETA research, office supply orders, etc).
Fulfilled extensive data entry requests, utilizing a program call Sales Force, to add, update, and ensure vendor contacts were as accurate as possible.
Responded to all cold call requests from companies wanting to do business with CarMax, through Lotus notes, which were all routed directly to me. I was responsible for requesting their information, expediting the request to appropriate departments, and responding to the potential supplier accordingly.
Implemented an extensive filing system, organizing approximately thirteen years worth of documentation, (i.e. - proposal requests, market research, vendor history and pricing comparisons, bid comparisons, etc), and enhancing efficiency in locating vital procurement information.
Performed other additional office duties, as requested. Office Manager/Bookkeeper
Sabrina Mercer Skincare Solutions - Cypress, TX
January 2012 to October 2014
• Supervised all office personnel with regard to client scheduling, time and attendance, performance efficiency, and commission
• Performed, transfered and updated data files from previous operating software to new customized industry software system called Orchid.
• Provided and regularly updated breakdowns of all operating costs P/L statements, and AP/AR/Payroll
• Adjusted pricing for products, procedures, overhead, and clientele purchasing trends, to meet optimal profit goals
• Updated all payroll, tax, and esthetician certifications to new software
• Created and implemented all HR policies and procedures, in conjunction with owner's input and previous HR experience I had attained, thus far
• Conducted weekly staff meetings to train and test employees on use of new software; addressing all questions, problems and suggestions that arose, due to software conversion
• Maintained regular communication with product vendors, including negotiating competitive pricing, and verifying invoices, to ensure accurate billing and receipt of products or equipment; confining that pricing was correctly reflected in all AP invoices and adherence to negotiated agreements.
• Regularly audited monthly inventory reports
• Collaborated primarily with head esthetician and vendors to organize open house events for product and procedure sales and promotions
Real Estate Transaction Administrator
Better Homes & Gardens Real Estate - Houston, TX
June 2011 to December 2012
Transferred all employee and client database conversions from one software to another, more efficient customized industry software.
Verified, entered, processed and filed all real estate transactions for ten branches statewide, covering approx 250 agents.
Processed residential closings into customized software database while maintaining all client home sales or leases via weekly updated spreadsheet reports
Prepared departmental reports by collecting information and presenting in an organized manner.
Processed all home warranties, monitoring expiration dates, and entered detailed appliance, energy efficiency, roofing, foundation inspections, year of homes, etc for American Home shield, enabling our company to receive a negotiated commission, for all home purchases who chose to warranty their homes with AHS.
Performed special projects or research, as needed. Office Administration and Personal Assistant to Owner McKenzie Compressed Air Solutions - Houston, TX
January 2010 to March 2011
• Project manager for various construction remodels throughout owners home
• Regularly completed extensive special orders, purchasing, and returns
• Researched, negotiated and executed contracts with new service vendors, and discontinued or changed from those which were no longer cost effective
• Handled complex scheduling and travel arrangements
• Reconciled all personal bills, credit cards, and home purchases for the owner and myself
• Traveled between owner's office and home to submit regular reports to controller, and plan and execute budget for optimal service
• Provided house and pet sitting when overseas or long trips when neccesssary Education
Some College in Applied Science of Nursing
Cy-Fair College - Spring, TX
January 2006 to April 2006
Some College in Nursing Prerequisites
Tomball College - Tomball, TX
September 2004 to May 2005
Core Studies in Psychology
Houston Community College - Houston, TX
January 2003 to May 2003
Bachelor of Science in Business Management
University of Phoenix - Houston, TX
January 2002 to December 2002
High School Diploma in Graduated w/ Honors - Top 10% Cleveland High School - Cleveland, TX
September 1992 to May 1995
Skills
• Microsoft Office Word, Excel, PowerPoint, Outlook Pro), Outlook, Quickbooks, Multiple CRM Systems, AS400, Type 75 wpm, Property Mgmt incl vendor relations, 10 key by touch (10+ years)
• Quickbooks
• Administrative Assistant
• Marketing
• Excel
• Scheduling
• Word
• Microsoft Office
• Accounting
• Payroll
• Receptionist
• Outlook
• Data Entry
• Accounts Payable
• Billing
• Filing
• MS Office
• Microsoft Excel
• Sales
• Administrative Experience
• Microsoft Outlook
• Front Desk
• Microsoft Word
• Microsoft Outlook
• QuickBooks
• Schedule Management
• Project Scheduling
• Microsoft Outlook
• Construction Management Software
• Personal Assistant Experience
• Software Troubleshooting
• Vendor Management
• Proofreading
• Customer service
• Operations Management
• Pet Sitting
• PeopleSoft
• Facilities Management
• Event Planning
• Project Management
• Market Research
• Records management
• Time management
• Communication skills
• Quality control
• Organizational skills
• English
• Warehouse Management
• Accounts Receivable
• Office Management
• Management
• Active Directory
• Office Management
• Multi-line phone systems (10+ years)
• Financial Report Writing
• Negotiation
• Typing 75+ WPM (10+ years)
• Microsoft Windows
• ADP
• Computer skills
Certifications and Licenses
Driver's License
April 2011 to 2020
Valid TX Driver's License
CPR
July 2019 to July 2020
Assessments
Working with MS Word Documents — Expert
February 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert
Logic & Verbal Reasoning — Proficient
February 2020
Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Proficient
Logic & Critical Thinking — Proficient
February 2020
Using logic to solve problems.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative Assistant — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Highly Proficient February 2020
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient
Conscientiousness — Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Office manager — Proficient
July 2021
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Windows (All Versions)
Microsoft Office - (MS Word, Excel, PowerPoint)
IBIS World Reports Market Research Program
Service-Now Program (Corporate Management of 250+ Retail Stores) PeopleSoft (Operations Management such as PO's, Invoices, Order Status, Service Requests, Etc.) SalesForce Database Program (Vendor Management)
Lotus Notes 9
Lonewolf Real Estate Management Software (Residential) Crest Real Estate Management Software (Residential) Timberline Customized Construction Software (Commercial) Outlook / Outlook Pro (All Versions)
QuickBooks Pro
General Contractor Project Assistant / Contract Administrator (Commercial) Property Management (Commercial)
Property Developer Assistant (Commercial)
HOA Coordinator (Commercial)
Accounting (AR/AP/PR)
Construction GL Job Coding
Ten Key (By Touch)
Public Relations / Event Planning
HR (Employee Handbooks, Benefits Packages, Staff Management, Operations & Procedures) Marketing & Promotions
Type 70 - 75 WPM
Optimal Time Management Skills
Extensive experience managing teams of approx 5-10 associates Although I have an effective ability to supervise and/or be part of a team, I'm also comfortable working on my own. I am extremely articulate and very much a people person. Whether speaking with with executives, co-workers, prospective clients, customers, or vendors, I am professional, patient, and typically get along very well with others.
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