Support Analyst Operations Associate
Resume:
J P
JOCELYN PROUTY
OPERATIONS MANAGER
PROFILE
CONTACT
I bring fluency in multiple software platforms including Excel, the Adobe Creative Suite, and CRMs including SAP and Salesforce. Serving customers in hospitality settings for over 10 years made me highly aware of the importance of the customer experience. My professional roles have given me additional perspective on how to effectively balance exceptional service with the cost of providing it.
Process improvement, professional writing, multitasking, and creativity are my key strengths. Six Sigma green belt certified.
Address
522 Salterton Way
Martinez, GA 30907
Phone
*******.******@*****.***
EXPERIENCE
Operations Manager, Guitar Center Augusta
October 2019-Present
Manage a team of two associates, an Operations Associate and Repair Technician.
Provide ongoing coaching and annual performance reviews on both subjective and objective metrics.
Act as Safety Chair, completing daily Safety and Security walks and monthly Hazard Inspections to ensure the safety of staff and inventory.
Oversee incoming equipment and outgoing sales while regularly exceeding shrink targets.
Ensure repairs on all store-owned goods are resolved within 14 days and all customer-owned goods are resolved within 7 days.
Send daily reports to Vice President, District Manager, and store management team on the status of outgoing shipments, current shrink, outstanding customer orders, and notes regarding other current projects.
Implementation Specialist II, Automatic Data Processing (ADP)
April 2019 – August 2019
Manage implementation of new payroll clients, working closely with clients to ensure deadlines were met.
Heavy use of Outlook, Excel, and AS400 series software packages.
Demand Planner, Bennett Distribution Services/Express Employment Professionals
November 2018 – April 2019
Closely managed SPERT reporting which drives demand and parts ordering.
Coordinated across multiple channels to achieve results.
Heavy use of SAP and AS400 series software.
Senior Sales Analyst, Textron
May 2018 – August 2018
Managed forecasts for team of independent distributors and factory direct salesmen.
Provided analytic support to the director and Vice President on topics like market share, pricing, and forecasting.
Completed Textron Leadership Essentials certification course.
Operations Manager, Textron
Nov 2016 – May 2018
Managed golf car inventory of 2000+ cars located in multiple yards including branches in Augusta, GA and New Castle, PA and oversee staff at all locations.
Met and interacted with customers to determine and accommodate needs for temporary fleet placements and loaner cars.
Sales Analyst, Textron
Aug 2013 – Nov 2016
Manage forecasts for team of independent distributors. Provide analytic support to the director and Vice President on topics like market share, pricing, and forecasting.
Completed Six Sigma Green Belt certification and training.
Transformed Excel-based forecasting system onto an online platform (Salesforce.com) which cut processing time by 75% and provided real-time analytics for MTD, YTD, and YOY performance of each distributor.
Sales Support Analyst, Electrolux Major Appliance
2009 – 2013
Provided analytical, reporting, and administrative support for the Consumer Services Revenue Group.
Managed product mix and pricing for web shop.
Wrote and published a 40 page policy manual.
Service Manager, Giuseppe’s Italian Specialties
2008-2009
General management duties, including hiring new employees, driving sales to meet quotas or decrease excess inventory, fostering relationships with customers, and resolving incidents with customers and staff.
Developed managerial qualities like time and resource management.
Assistant Manager, Wild Wing Café
2004 – 2007
General management duties with emphasis on front-of house activities.
Created effective training program for new waitstaff hires, including reading, presentation, and testing materials.
Used metrics like daily sales targets, sales per hour, and customer satisfaction surveys to provide ongoing coaching of waitstaff.
EDUCATION
BA Degree
University of North Dakota, Grand Forks ND
Communications, Summa cum Laude
SKILLS
Consumer service
Excel expert, including VBA
Inspirational leader
Developing others
Process improvement
Cost reduction
Best grilled cheese sandwich
Multitasking
Contact this candidate