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Customer Service

Horsham, PA
November 21, 2022

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Christine A. McLaughlin

Hatboro, PA


Diversified professional with over 15 years' experience in customer service, sales, office work, as well as experience in medical report writing. I am self-motivated, deadline driven, goal-oriented, and have attention to detail in production-driven multi-task required environments, while still emphasizing the customer as an individual. This profiles just a few of the skills I will bring with me to work each day. National Medical Reviews [8 years] Warminster, PA

Review Coordinator Assistant (RCA)

Lead RCA for Internal Medical Appeal Reviews Received from Multiple Insurance Companies Received from Insurance Companies & Assigned to Physician reviewers around the country minimum of 15 medical appeals per day on behalf of 2-3 RN's at any given time at the office Trained at least 5 newly hired RCA's over the course of my employment Managed a high volume of daily phone calls from physician reviewers and insurance companies Recognized by then President Obama in a successful Dept. of Justice Fraud Investigation M & B Chimney 12 years] Willow Grove, PA

Office Manager

Assisted in managing family-owned business

Scheduled jobs by phone and internet (15-20 jobs per week) Performed all accounting functions (accounts receivable/accounts payable and invoicing) Handled day-to-day customer service issues (by phone, internet, or in person) Jewish Reconstructionist Federation [1 yearl Jenkintown, PA Executive Administrative Assistant to the Vice President Performed Accounts Payable Functions

Created PowerPoint presentations once or twice a month. Collaborated with other staff members to develop brochures Handled a minimum of 10 daily telephone inquiries from constituents Proofread outgoing correspondence from the office of the vice president Scheduled meetings; vice president on average had 10 meetings per month Coordinated travel arrangements for senior staff members Weintraub Engineering [1 yearl Fort Washington, PA Receptionist Responsible for front desk operations, telephone work and greeting customers. Handled faxing, copying, scanning, filing (for an office staff of 10 employees) Pennsylvania Liquor Control Board Il yearl Warminster, PA Clerk

Performed Cashiering Functions

Assisted with ordering accessories for retail store; worked closely with Manager and Asst. Manager Assembled minimum of 20 orders per week for licensee customers Handled In person and Telephone Customer service inquires Education

CHI - Graduated as a Medical Assistant in May 2008 Montgomery County Community College- Liberal Arts

Upper Moreland High School-Graduated 2001

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