Center Representative Administrative Assistant

Alexandria J. Phifer

** ***** ** *** *****, NM **031

Cell: 505-***-****

Email:***********.****@*****.***

Objective

Seeking to maximize my 5+ years of customer service, organizational skills, and communication to increase a welcoming experience in administration.

EDUCATION

Central New Mexico Community College

January 2023

Associates of Arts- Environmental Planning and Design

Northwest Vista College December 2016

Associate of Science/Pre-Nursing

Professional Experience

Presbyterian Healthcare- Albuquerque, NM October 2021 – Present

PCSC Fluent,

●Respond to inbound calls from patients, companies, and healthcare providers

●Assist patients with scheduling office visits, sending triage messages, and answering questions

●Develop and maintain positive customer encounters

●Assist in development of documentation of process and procedures

●Upkeep of patient information and maintaining HIPPA

Texas A &M University- San Antonio, TX August 2020 – December 2020

Administrative Assistant III Military Affairs,

●Organize the calendar of the director of Military Affairs

●Create events for our department

●Create flyers for events for student engagement and awareness

●Attend events on and off campus, handing out information, detailing the purpose of our office

●As Social Media Coordinator, stay up to date on new posts on Military Affairs social media platforms.

●Ability to disperse information according to the audience of each social media platform

●Serve as a point of contact for perspective and current students using military benefits

August 2019 – September 2020

Work Study/Front Desk/Social Media Coordinator Military Affairs,

●Assist Veterans and Dependents on the utilization of their benefits as means to pay for education and school supplies

●Create and organize files for new students, update current student information; maintain cleanliness of office space

●Attend events on and off campus, handing out information, detailing the purpose of our office

●As Social Media Coordinator, stay up to date on new posts on Military Affairs social media platforms including Instagram, Facebook, Twitter, Tik Tok, and YouTube

●Ability to disperse information according to the audience of each social media platform

H.E.B. -Grocery Chain – San Antonio TX

Business Center Representative, September 2016 –February 2019

●Conducts, processes, and reconciles services unique to the Business Center, such as bill pay, lottery tickets and rental cleaning products

●Understand Refund Policy and Procedures and able process returns and issue rain checks to customers

Customer Service Assistant (Bagger/Cashier), September 2016 – August 2020

●Bagging groceries and assisting customers in transporting their merchandise from the store to their vehicle

●Assigned to position of Cashier, October; operates cash drawer by scanning retail items of customers and handling store receipts and money

Curbside December 2019 – May 2021

●Provide excellent online shopping experience as an in-store personal shopper to the curbside in a timely manner for customer pick up. Ability to select the freshest produce and quality meats per customer request

Northwest Vista College –– San Antonio TX, September 2015 – December 2016

Work Study/Receptionist Veteran Affairs Center

●Answered questions and assisted college students, Veterans, and dependents, pertaining to college and military educational benefits

●Made profiles, ran errands, assisted VA advisors, answered calls and email queries

ADDITIONAL SKILLS

MS Office

Receptionist Training

Social Media

Self-Motivation

Multitasking

Group Work

Adaptability

Strategic

Meticulous

Developer

CERTIFICATIONS/AWARDS

CPR (Adult/Child/Infant) AED (Adult/Child/Infant)

2018

Proper Food Preparation

2019

Money Services Businesses (MSB)

2019

Partner of the Month, October 2017

Partner of the Month, February 2019

Texas Alcohol and Beverage Commission (TABC)

2019

Contact this candidate