Customer Service Sales Manager
Resume:
Dale Paluszcyk
***********@*****.***
Summary of Qualifications
Started my career path as a Golf Professional Managing all the aspects of golf operations for public, private and resort Golf facilities. However, it made sense to me while early on in the business world to develop a diversified background of work experience. In addition to running golf courses, I became a fine tuned Field Sales Manager for Readers Digest and Time Inc. in there School Fundraising Division. Because of my well rounded Character, qualifications and experience, companies hired me to rebuild their sales territories that weren’t producing revenues past. It was challenging, exciting and rewarding to do just that for an Industrial Packaging Company and two different School Fundraising Companies. After six years of saving broken territories, it was time for me to revisit my intense passion as a Golf Teaching Instructor. Starting as a Golf Instructor in Arizo promoted na, I taught my way into being to Team Leader and ultimately the top of the ladder as the Director of Instruction for both John Jacobs’ Golf Schools and Golf Digest Magazines Golf Schools. Both companies were ranked in America's top 5 businesses in Golf Instruction. Having managed over 30 Instructors & staff, changing for better the lives of over ten thousand students I have developed the ability to communicate, work with, build relationships and sell to any personality type. Having built my own business from the ground up using my Sales and Marketing background to working in the warehouse as a shipping and receiving Manager.. Skills and Capabilities include: Interviewing, Hiring, Teaching, Coaching, Creative, Itinerary Design, Troubleshooting, See Big Picture, Training, Safety Training, Motivating, Marketing/Sales, Prospecting, Sales Forecasting, Cold Calling, Lead Generation, Event Coordination & Planning, Hiring, 5 Star Customer Service, Report Preparation, Cash management, Expense reporting, Project Management, Delegating, Accounting, Scheduling, Computer Savvy, Relationship Building, Territory Management and Follow Up, etc, etc.
Work Experience Highlights
Spectrum Charter
The Pioneer in Residential Door to Door Direct Mobile Phone Sales.
Direct Sales Representative for Austin, TX territory
Sold single, double, triple and quad play bundles to New Customers.
Trained new DSR Representatives.
Ongoing Continued education on a weekly basis for product knowledge and sales techniques.
Retention Specialist
Inbound call center receiving and satisfying over 50 Inbound calls per day.
Ranked 95th out of over 550 Retention Specialists for maintaining services and saving monthly recurring revenue.
It was my job to retain customers from disconecting services with Spectrum.
Maintain and Increased
monthly recurring revenue for individual accounts.
Educated customers on our products and services where they still got more bang for their buck.
Handled objections by informing customers of product and service specifications.
Learned the needs of clients then delivered a proposal to satisfy the needs of each client. Consistent yes answers by customer lead to yes at closing.
Repackaged accounts to maintain business.
Sales experience
Mentored & trained aspiring golf Instructors to learn to teach people to play golf.
Trained Instructors how to develop and maintain a book of business using marketing, advertising and other direct sales techniques.
Sold over $25,000 in new golf lesson revenue in a 4month season.
Sold over $100,000 in golf equipment and merchandise at GolfTEC in Mequon, Wisconsin.
Field Sales Manager for largest territory in the country representing the Palm Beach, Broward and Miami Dade territory
in school fundraising sales for Time Inc.
Represented multiple product lines for companies including, Time Inc., People Magazine, Sports Illustrated, Readers Digest, World’s Finest Chocolates, Otis Spunkmeyer Cookie Dough, and Holiday gift catalogues. These products were implemented into raising funds for my clients at Elementary and Middle schools.
Hired by QSP a Time Inc. company, specifically to rehabilitate their largest territory from extinction.
Raised tens of thousands of dollars for elementary and middle schools.
Created and coordinated special events for schools to encourage student participation in fundraisers.
Worked together with Parent Teacher Organizations, Principals and Vice Principals in planning the school's largest fundraising campaigns of the year. Raising funds used for new playgrounds, new gymnasiums, field trips or whatever the school needed to raise money.
Directed the accounting division where cI was responsible for all sales and profits to be accounted. Sales often exceeded over $100,000 in two weeks.
By my 2nd year I brought sales profits to over one million dollars. When I started to rebuild the South Florida's Territory its year end profits were under $10,0000.Added over $90,000 in profits in two years.
Displayed and developed my sales skills through selling products and services. Business to business and residential sales.
Promoted upward in a Packaging company from Shipping & Receiving, Customer Service, Inside Sales to Outside Sales Representative.
Presentation Skills
Power point presentations using music, video and bullet point.
Powerful speaking and presentation skills while demonstrating my professional skills.
Teaming with engineers in the packaging industry introducing new equipment to Presidents and Plant Management that directly increased productivity, quality and profitability to companies in the industrial sector.
Owner of EZ Golf Solutions. As Owner and Operator, I enjoyed working with companies and their employees to increase productivity and profit through their wellness department.
Launched and owned a competitive Golf Tour for golfers of all ability levels in Southeastern, Wisconsin. Developed the tour to 9 different Golf Course destinations.
Created more revenue for Golf Courses & Resorts by filling empty time slots on slower days, by bringing more players to compete at tournaments. These players won gift certificates to spend money in the Golf Shop and restaurant on their property.
Tournament coordinator for multiple golf tournaments at both private, resort and public golf courses.
Taught multiple junior golf programs training up to 100 juniors golfers.
As Director of Instruction supervised daily operations of over 20 employees for
Golf Digest Schools.
Event management responsible for completing all projects involved in launching golf outings and member/guest tournaments.
Interviewed, hired and applicants.
Organized and assigned duties to staff for weekly golf schools.
Trained instructors to execute consistency to teach the golf swing methods required by the company.
Designed daily and weekly curriculum for students to complete golf school.
Supervised the daily operations to adhere to five-star customer service.
Employment History
Direct Sales Representative
Spectrum
Austin, TX
2020- present
Retention Specialist, Spectrum Austin, TX.
2019-Present
Independent Contractor/Golf Instructor (Owner), Bottom Line Golf Instruction,
2005-Present
Golf Course Manager, Director of Instruction, Janesville Country Club, Janesville, WI.
2018
Lead Instructor, Club Corp, Dallas, TX.
2017
Team Lead, Warehouse Operations & Logistics, Target Distribution Golf Caddie, Caddie Master Inc.-Whistling Straits Golf Course, Kohler WI.
2011-2014
Field Sales Manager, Time Inc.-Fort Lauderdale, FL.
2008-2011
Director of Instruction, Golf Digest Schools-Palm Beach Gardens, FL.
2004-2008
Account Executive, Glennon Corporation-Pewaukee, WI.
2001-2004
Education
New Mexico State University (Management, Marketing & Golf Professional)
BBA Business Management with an emphasis in marketing.
Graduate of the Professional Golf Management Program at NMSU.
Achievements
Outside Sales, Rookie of the Year for Time, Inc.
Contributing Editor and Published in Golf Digest Magazine multiple times.
Wisconsin State Junior College Champion in Golf, Tennis and Soccer.
Community Service
Salvation Army, Beloit, WI
Janesville Cemetery, Janesville, WI
Contact this candidate