Csr Manager Customer Service

Shannon Lucero

**** ****** **. ******, ** **** 303-***-**** ************@*****.***

OBJECTIVE

I am looking to broaden my scope of experience. I am seeking an administrative and/or customer service position that offers opportunities for professional development and advancement.

SKILLS

●Customer Service

●Microsoft Office, Edoc Reports and experience with Social media and internet research

●Typing speed 55

●Data entry

●Able to manage multiple tasks and adaptable on new concepts and responsibilities

●Good work ethic with ability to work well in a team

●Handling money, money transfers and processing loans

●Good time management

●Answering phones, setting up meetings, making reports on daily tasks and achievements

EMPLOYMENT HISTORY

Ez Money Pay Day Loans Wheat Ridge, CO 01/2011 - 01/2013

CSR Manager

●I provided prompt and courteous customer service as a CSR manager. My duties consisted of opening and closing the office each day. I ensured customer expectations were met and quickly corrected issues. I made sure responsibilities such as printing out daily Edoc reports, filing paperwork, and uploading scanned documents into the system were properly being done.

Synergy Home Care Wheat Ridge, CO 04/2013 – 12/2016

CNA

●My duties as a CNA were to provide courteous and supportive customer service to my clients. I would drive to my clients homes and offer my assistance with their daily home care needs. I assisted my clients with cooking, cleaning their homes, taking vitals, bathing, laundry, taking medications and transportation to doctor appointments. Making sure all end of day reports are completed for each of my clients and my work tasks were completed.

Sandal Wood Rehabilitation Center Wheat Ridge, CO 04/2018 - 10/2018

Dietary Aid

●I served and prepared meals for patients making sure to follow patient dietary needs. I ensured Food safety procedures were being met and that all food areas were being cleaned before and after each use. I spoke with family members to patients to learn more about patients needs and keeping a timely pace to make sure all patients were being assisted. I provided friendly and supportive customer service to all patients and their families.

EDUCATION

Academies To Work 10/2020 - Present

Certified Medical Administrative Assistant

Pharmacy technician 03/17/21

Emily Griffith Technical College 2008

GED

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