Customer Service Representative
Resume:
Verlisa Cooper
Customer Service Representative
Las Vegas, NV 89113
*****************@*****.***
Legal Collection experience. Flexible for any General Office work. Computer/Office Skills in Microsoft Word, Outlook, Internet, AS 400, Adobe, EVS system for Medicaid & Medicare, Notary Public experience, Type 30+ wpm, Windows Vista, Word Perfect, Child Plus software, filing, answering multi- line phones, and proficient with most office equipment. I possessed analysis skills with abilities to problem solve, collect, decision making and analyze issues. Willing to relocate to: Henderson, NV - Las Vegas, NV - Authorized to work in the US for any employer
Work Experience
Nevada Medical Bill Collector
GRANT & WEBER - Las Vegas, NV
June 2022 to August 2022
Medical collector inbound, outbound caller, average outbound calls daily between 115-150 handling health care-related debt. Process mail return, demographic verification, review EOB, mail letters to Debtors and account follow up. Collect information related to a patient's overdue insurance or medical bill and then work with the patient in determining a repayment plan. Process credit card payments after account settlement offered.
Customer Service Representative
Staffing Solutions - Las Vegas, NV
February 2022 to March 2022
Customer Service Representative shadow training to receive and process inbound calls from patients, providers and other medical staff. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results.
Schedule and verify appointments in clinical information system. Verify and update patient demographic.
Call Center Representative
VRI Research - Las Vegas, NV
December 2021 to January 2022
Telephone interviewer responsible for conducting political decision surveys over the phone. Call Center Agent
Precision Air - Las Vegas, NV
November 2021 to December 2021
Outbound calls for advertisement sales for Air Conditioner and Heat system. Serve as initial point of contact for potential customer via phone and email. Review information provided by customer to confirm accuracy.
Call Center Representative-Appointment Scheduler
LeafFilter Gutter Protection - Las Vegas, NV
June 2021 to November 2021
Initiate outbound calls for digital advertisement sales leads generated. Serve as initial point of contact for potential customer via phone and email. Review information provided by customer to confirm accuracy. Market Research Telephone Interviewer-Temp
Employnet Inc - Las Vegas, NV
April 2021 to May 2021
Telephone interviewer responsible for conducting surveys over the phone regarding Health Care Services. Telephone Interviewer
Dynata - Las Vegas, NV
April 2019 to May 2019
Call Center Inbound Caller Agent responsible for conducting healthcare issues and community political decision surveys over the phone.
Volunteer Support Services/Elgibility Representative Southern Nevada Regional Housing Authority - Las Vegas, NV March 2019 to April 2019
General Office work, filing, answering multi-line phones, resolve customer issues, and utilizing most office equipment. Assistance to Operation Manager of SNR HA's multi-family public housing sites issues. Assistant to Eligibility Department with purging files, creating files for admission, filing and mailing out appointment letters.
Healthcare Customer Service Representative
TTEC - Las Vegas, NV
October 2018 to November 2018
Consult with customers during in bound calls on health-related services to provide the best solutions for regarding pharmacy health services, open and maintain customer accounts and information. Call Center Agent
Survey Sampling International - Las Vegas, NV
September 2018 to October 2018
Telephone interviewer responsible for conducting political decision surveys over the phone. Sales Associate Crew Member
Raising Canes - Las Vegas, NV
January 2017 to February 2017
Handling cash and credit cards transactions from guest in exchange for food, cleaning, food server, food preparation and stocking company products.
Sales Associate
Honey Baked Ham Co. LLC - Henderson, NV
November 2016 to December 2016
Ensure customer satisfaction through excellent sales service. Assess customers needs and provide assistance and information on product features, maintain in stock and ensure proper customer service. HIM Document Imaging Technician 1
Staffing Specialists, Inc - Las Vegas, NV
May 2014 to May 2014
Reviews the medical record after discharge. Assures that patient abstracts are correctly entered into the medical record deficiency system. Assures that all patient records and loose documents are scanned into computerized system. Assures that document capture of paper medical records and electronically fed reports meets standards.
Family Advocate
Acelero Learning Clark County - Las Vegas, NV
July 2008 to April 2009
Enrollment process for Head Start in Education, work with a child, their family and school in identifying individual needs for each child, assisting with conflict resolution and creating action plans to assist family and child with the completion of established goals. Family Advocate
Community Development Institute - Las Vegas, NV
August 2007 to April 2008
Application enrollment for Head Start School. Develop individual goals for children, provide on-going assessment on progress and facilitate transition into Head Start or other pre-school settings. Maintain on-going contact with families and work with all other components (health, nutrition, family services, mental health, special services, parent education and resource/referral) to integrate services into the family setting.
Patient Account Representative
University Hospital and Medical Center - Las Vegas, NV June 1999 to December 2006
Responsible for a variety of office/clerical tasks relating to claims processing; contacts patients and responsible parties to resolve past-due accounts; investigates account status and initiates collection. Demographic, insurance verification, inbound and outbound calling resolving Detail Bills, UB92, 1500 billing accounts for Bankruptcy Attorneys and Auto insurance companies. Bankruptcy write off adjustments, Bankruptcy logs, filing, notation of accounts, Bankruptcy checks batching and Attorney mail, Explanation of benefits, Custodian of records and Subpoenas. Answer calls from Attorneys and Insurance companies, Mailing detail bills to Attorneys. Faxing files, follow up on accounts, mailing of Itemized Statements, Batch bill dates, notate claims, Federal Express mailing, and identification Medicaid eligibility and notate date of decision.
Identify Medicare R.A. posting dates, answering telephones, Follow up calls to insurance companies Adjustments, Discounts, and Pay Arrangements.
Notary Public, Clark County Government Center Property Record Search and filing at Clark County Courts.
Greeter
Texas Station Hotel Casino - Las Vegas, NV
January 1998 to December 1999
Welcoming the clients, offering assistance to go to respective departments and sections. We represent the company or establishment at the entry point to welcome the visitors. The greeter responsible to work for special events.
Registrar
Sunrise Hospital Medical Center - Las Vegas, NV
February 1999 to June 1999
Responsible for scheduling, greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographic, and handling the processing of insurance. Collects patient information and performs several administrative functions, from verifying insurance to executing admissions, transfer, and discharge procedures.
Quality Control Reviewer
Associated Pathology Medical Laboratory - Las Vegas, NV July 1997 to February 1999
Reviews clinical source data, in-process clinic procedures and review related documents to ensure completeness, accuracy and consistency of data. Enter codes into the database for the billing department. Review insurance and demographic information. Education
Some College in Human Services/ Business Administration University of Phoenix - Las Vegas, NV
September 2012 to November 2012
Some College in Social Work
Community College Of Southern Nevada - Las Vegas, NV May 2008 to June 2009
High school diploma in Social Work
Grambling State University - Grambling, LA
January 1988 to May 1992
High school diploma in Academic
Reuben McCall High - Tallulah, LA
May 1987 to August 1990
Skills
• Medical Billing
• Medical Collection
• Multi-line Phone Systems
• EMR Systems
• Medical Office Experience
• Medical Scheduling
• CPT Coding
• Cold Calling
• Microsoft Word
• PowerPoint
• Excel
• Child Plus
• AS 400
• Outlook (10+ years)
• Call Center
• Presentation
• Sales Associate
• Cashier
• Customer Service
• Front Desk
• Patient Registration
• Patient Accounting
• Office Assistant
• Purge of Appointment Files
• Documentation of Voice Mail Messages
• Medical Records
• Insurance Verification (10+ years)
• Accounts Receivable
• Clerical Experience
• HIPAA
• Hospital Experience
• ICD-10
• ICD-9
• Medical Coding
• Outbound Caller
• Inbound Caller
• Greeter
• Environmental Services
• Epic (Less than 1 year)
• Geneysis (Less than 1 year)
• Citrix (Less than 1 year)
• CRM (5 years)
Languages
• English - Expert
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