Customer Service Lead Associate

Quadriyaan Hodges

Looking to enhance my skills in a leadership position, and creating goals that will improve overall productivity... Encouraged to motivate staff to do better and make sound decisions and work with managers and staff at all levels of responsibility.

2373 Harmony Ridge ct. Lithonia Ga 30058 770-***-**** *********@*****.*** WORK EXPERIENCE

Grady Ems — Sustem Status Controller

Special Rims — Customer Service Asst. Mgr

Chico’s Warehouse — Lead Associate

EDUCATION

Gordon College

Everest Institute — Diploma

11/2016 to Present, Atlanta, Ga

Operates radio, telephone and computer equipment at the emergency response center. Receives reports from the public of crimes, disturbances, res, and medical or police emergencies. Relay information to law enforcement and emergency response personnel.

04/2014 to 04/2016, Riverdale, Ga

Responsible for overseeing and leading the work of a group of the employees in the Rim shop and in the sales department 6/2016 to 11/2016, Winder, Ga

Facilitate customer service by completing purchases quickly, answering questions, and suggesting promotional items for purchase.

Suggest employee relations improvement that have reduced employee turnover on all shifts. Train new employees and mentor through probationary period. Arranged deliveries and facilitated customer service. 08/ 2002 to 04/2004

Nursing

10/2010 to 4/2011

Medical Assisting