Front Desk Manager

Aishwarya Mendiratta

Nanaimo, BC +1-647-***-**** adtlyy@r.postjobfree.com

https://www.linkedin.com/in/aishwaryamendiratta

PROFESSIONAL EXPERIENCE

Front Desk Manager, Value Lodge Motel, Nanaimo, BC, Canada (Part-time) 2022–Present

• Updating room rates daily on sites such as Expedia, hotels.com, to ensure the accuracy of transactions such as room bookings and payments

• Verifying all payments and expenses made each day and keeping track of hotel supplies and inventory

• Preparing reports for the following day's work to ensure smooth transition and support for the next person

• Building valuable relationships with each guest by understanding and attending to their needs in a timely manner, to ensure repeat business and improve customer experience.

• Managing the housekeeping staff, updating their timecards for easy payroll processing, and assigning them tasks for the day

• Maintaining reports for revenue generated each month Business Development Manager, Powerweave Software Services Ltd, Mumbai, India 2018-2021

• Managed sales and marketing of e-commerce websites for customers in the D2C domain

• Conducted market research and competitor analysis to formulate pricing strategy and to identify key sectors for potential website customers

• Prepared contracts/proposals for clients that captured business needs and provided solutions via tailor made offerings

• Oversaw business forecasting based on analysis of market trends and identification of value offering and USPs vis-a-vis competition

• Conceptualized, designed, and ran email campaigns for new client acquisition

• Drove corporate presentations/demos for prospects

• Created client case studies by understanding client business’, identifying pain points, and providing solutions

• Set up meetings with potential prospects, attended various tradeshows/events in US and APAC to build a healthy sales pipeline

• Worked in collaboration with other teams to ensure on-time delivery and seamless customer onboarding process

• Created customer specific videos and collaterals to demonstrate understanding of customer’s business and tailor solutions provided accordingly Client Services Manager, Datamatics Business Solutions Ltd, Mumbai, India 2016-2017

• Reached out to clients in need of solutions pertaining to database creation, database management and lead generation services

• Created and negotiated contracts for key accounts, developed pricing models to provide clients customized proposals for business exigencies

• Managed customer relationships with key stakeholders and clients in USA, UK, and APAC such as Bloomberg, Boston Globe, Gulf Publishing Company, to name a few, and ensured consistent business

• Executed marketing engagements and generated new business opportunities through web and on field activities

• Formed strategic account plans including customer profiles, targeted programs, application descriptions, forecast reports and action items

• Collaborated with marketing for various email campaigns and campaign calendars that ensured lead generation

• Conducted proof of concept for various customer requirements

• Drove corporate presentations for key stakeholders

• Co-ordinated with Presales Team to generate new business opportunities

• Achieved 180% annual revenue target within a span of 8 months (Annual target assigned - USD450K)

• Converted multiple clients who did not provide business for over 30 months, within first 6 months tenure

• Achieved revenue increase from client, USD 1200 to USD 1,70,000 within 3 months Business Development – Assistant Manager, Zycus Infotech Pvt Ltd, Mumbai, India 2015-2016

• Recognized potential business opportunities in the Middle Eastern and European Market

• Generated new leads through various digital platforms and nurtured accounts driving deal closure

• Created new client databases and worked on segmentation of existing ones

• Interacted with C-level executives to ensure footfall at various trade shows, webinars, and roadshows

• Drove corporate overview and discovery level presentations

• Generated new business opportunities and maintained a consistent sales pipeline

• Trained and managed a team of five people and ensured target achievement for the team

• Mentored team and assisted on second level calls to identify and qualify opportunities, to move accounts to next stage of sales funnel

• Oversaw product certifications & productivity of reportees, territory analysis, account mapping and hiring associates for business development team expansion Customer Success Manager, Zycus Infotech Pvt Ltd, Mumbai, India 2013-2015

• Spearheaded customer success management process and identified cross sell opportunities within existing customer base for clients in need of procurement and sourcing solutions

• Generated leads through various channels such as pre-sales and identified new business opportunities across USA, Middle East, APAC & Europe

• Managed multiple stakeholders to ensure seamless customer service and provide turnkey solutions to customers

• Communicated directly with global customer base to identify/qualify cross sell business opportunities

• Offered various engagement models to customers for continuous improvement and customer satisfaction

• Collaborated with marketing team to on-board customers for marketing events

• Strategized customer loyalty programs with Marketing Team and customer success managers to maintain healthy relationship with all existing customers

• Assisted in streamlining various processes required for customer business development initiative

• Exceeded targets by 116% and generated 24 new cross sell opportunities in 12 months

• Received Most Productive Employee Award in 2014

• Awarded Presidents Club Award in 2015 for overachieving targets and for being a consistent, exceptional performer

ACADEMICS

Master of Business Administration, Vancouver Island University, Nanaimo, BC 2023 DELF A1 & A2, CIEP - France Éducation Internationale, Mumbai, India 2015 Bachelor of Technology (Computer Science), Amity University, Noida, India 2013

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