Customer Service Care

CURRICULUM VITAE

PERSONAL DETAILS

Name : SALIMA NAIGAGA

Number : +971-**-*******

E-mail : **************@*****.***

Nationality : Ugandan

Gender : Female

Marital Status : Single

Visa Status : Visit Visa

Location : Dubai – UAE

POSITION DESIRED: WAITRESS

PERFORMANCE SUMMARY

I am very friendly and customer service-oriented Waitress with 4 years’ firsthand experience in food service and hospitality field. I am a highly skilled in guest interaction, menu and food presentation, with enhanced customer satisfaction and overall patrons’ ratio by demonstration of high quality of hospitality. CORE QUALIFICATION

Time management Food safety understanding Good hygiene

Menu knowledge Interpersonal Skills Team Work

Customer Service. Patience Problem Solving Skills WORKING EXPERIENCE

COMPANY: SPICY CAFÉ & RESTAURANT – DUBAI UAE

POSITION: Waitress

DURATION: 1 Year

COMPANY: TAVERN WOODS HOTEL - UGANDA

POSITION: Waitress / Hostess

DURATION: 2 Years

DUTIES

Explaining various dishes on the menu to patrons and make recommendations

Taking orders from customers to relay to the kitchen staff

Making recommendations by being familiar with the menu and the specials

Delivering meals and drinks as they’re prepared

Checking back on customer satisfaction

Preparing the bill or bills as requested

Apply positive suggestive sales approach to guide Guests

Cashing out bills and returning change as needed

Keeping tables cleaned and in order for the next guests KEY SKILLS

Customer care skills

Computer Skills

Leadership

Teamwork

Problem-solving

Collaboration

Time management

Communication skill

EDUCATION QUALIFICATION

High School Certificate of Education – Uganda

DECLARATION:

I hereby declare that the above information is correct up to my knowledge and I bear the responsibilities for the authority of the dame.

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