Customer Service Assistant Manager
Resume:
Giselle Chauvin
Metairie, LA
**************@*****.***
References available upon request.
Candidate Summary
A goal-driven professional with a sound customer service foundation dedicated to serving organizational needs. Proficient manager of multiple tasks while maintaining sight of broader goals. Quickly learns and applies new skills. Strong attention to detail builds trust and facilitates interaction with people of all levels, both internal and external. Decisive and fairleader with proven success in fostering teamwork, and developing best-practice procedures. Preserves highest confidentiality standards. Strong application knowledge in Microsoft Outlook, Microsoft Word, Microsoft Excel, Team DME and Medforce.
Employment and Experience
Access Respiratory Homecare, New Orleans LA
2009-Present
Department Lead
Assists Office Manager with daily tasks
Coordinate activities of Billing and Customer Service Representatives until completion
Advocate for patients to find solutions to their healthcare needs
Achieved and exceeded sales goals of new and additional services
Created and maintained a customer base via excellent customer service relationships
Designed an orientation for new customer service representatives
Verify insurance eligibility and healthcare benefits for patients
Facilitate communication between patients and physicians
Improved organizational efficiency by implementing new ideas
Organize and maintain file maintenance on patients’ records
Analyze and resolve customer complaints or concerns
Process complex referrals
Regional Medical Rental & Sales, Jefferson LA
2003-2009
Assistant Manager
Increase sales of new or additional services
Market the business by building a positive rapport
Process orders, complete all inventory processes
Educate and train new customer service representatives
Facilitate communication between patients and physicians
Ensure accuracy of orders, billing, insurance coverage, and record keeping
Recommend corrective services to adjust customer complaints Strengths
Dependable
Excellent at Multi-Tasking
Team player who can also work independently
Easily adapts to change
Trustworthy
Product knowledge
Decision-making skills
Quality Management
Education
University of New Orleans, New Orleans LA / Business Management 1992-1995
Contact this candidate