Giselle Chauvin

Metairie, LA

504-***-****

adtly0@r.postjobfree.com

References available upon request.

Candidate Summary

A goal-driven professional with a sound customer service foundation dedicated to serving organizational needs. Proficient manager of multiple tasks while maintaining sight of broader goals. Quickly learns and applies new skills. Strong attention to detail builds trust and facilitates interaction with people of all levels, both internal and external. Decisive and fairleader with proven success in fostering teamwork, and developing best-practice procedures. Preserves highest confidentiality standards. Strong application knowledge in Microsoft Outlook, Microsoft Word, Microsoft Excel, Team DME and Medforce.

Employment and Experience

Access Respiratory Homecare, New Orleans LA

2009-Present

Department Lead

Assists Office Manager with daily tasks

Coordinate activities of Billing and Customer Service Representatives until completion

Advocate for patients to find solutions to their healthcare needs

Achieved and exceeded sales goals of new and additional services

Created and maintained a customer base via excellent customer service relationships

Designed an orientation for new customer service representatives

Verify insurance eligibility and healthcare benefits for patients

Facilitate communication between patients and physicians

Improved organizational efficiency by implementing new ideas

Organize and maintain file maintenance on patients’ records

Analyze and resolve customer complaints or concerns

Process complex referrals

Regional Medical Rental & Sales, Jefferson LA

2003-2009

Assistant Manager

Increase sales of new or additional services

Market the business by building a positive rapport

Process orders, complete all inventory processes

Educate and train new customer service representatives

Facilitate communication between patients and physicians

Ensure accuracy of orders, billing, insurance coverage, and record keeping

Recommend corrective services to adjust customer complaints Strengths

Dependable

Excellent at Multi-Tasking

Team player who can also work independently

Easily adapts to change

Trustworthy

Product knowledge

Decision-making skills

Quality Management

Education

University of New Orleans, New Orleans LA / Business Management 1992-1995