Louis Ralph Olortegui

919-***-****

adtlxz@r.postjobfree.com

Skills

Corporate Internal Reporter determining profit/loss margins, inventory, customer orders, & shipping. Experienced in face-to face customer support in both retail & formal settings. Supervisor & Trainer for Billing, Accounts Receivable, Electronics Refurbishing, Shipping and Receiving, Circuitry Dept. Certified on the sit-down forklift, Assistant in inventory control, Knowledge in Sage100, DropBox, Microsoft Word & Excel, & Citrix Software. Technical & Customer Service Representative for 14 years. Proficient in technical troubleshooting for Android and Mac OS X operating systems. Technical customer support specialist with a vast knowledge of Apple, Android, Avast applications, software, and operating systems in all troubleshooting endeavors.

Experience

AUGUST 2018 - PRESENT

Overhead Door of Raleigh, Raleigh, North Carolina - Service Manager/ Billing Specialist & Accounts Payable/ Customer Service/Shipping & Receiving

●Train & Supervise employees in Account Receivable, Scheduling, Point of Sale, Customer Service, Billing. Shipping & Receiving

●Processed & Recorded Orders, Compiled packing lists & for outgoing & incoming orders

●Bilingual in English & Spanish (Employees & Customers)

●Described use and operation of merchandise to customers

FEBRUARY 2017 - AUGUST 2018

Blue Sky Solutions, Raleigh, North Carolina - Supervisor/Corporate Internal Reporter/Inventory/Shipping & Receiving/Forklift Operator

●Trained & Supervised employees in Shipping & Receiving, Breakdown, Chip Cutting Depts

●Compiled packing lists for outgoing orders. Managed orders within inventory

●Certified in the sit-down forklift, Unloading trucks. Report orders on MS Excel

●Corporate Internal Operator for incoming & outgoing orders. Constant tagging and labeling

●Provided internal reports with profit/loss margin for Operations Dept

●Sorting thru commodities, Knowledge in DropBox, MS Word

●Bilingual in English & Spanish

MAY 2016 - DECEMBER 2016

Avast Software, Raleigh, North Carolina - Tier 1 Tech Sales Agent

●Recorded & Processed Sales

●Provided diligent customer care

●Over the phone resolution & mentoring

●Bilingual in English & Spanish

JUNE 2015 - APRIL 2016

Kellogg’s, Cary, North Carolina - Assembly Line Worker

●Packaging & palletizing goods into shipment

●Updating expiration of goods

●Maintaining a clean & safe work environment

NOVEMBER 2014 - JUNE 2016

Rage Inc. Raleigh, North Carolina - Customer Service/ Delivery Driver

●Transporting orders to appropriate destination

●Maintaining appropriate speed limit within a timely manner

●Providing customer service upon arrival

FEBRUARY 2009 - APRIL 2015

CenterPlate, Raleigh, North Carolina - Bartender/Banquet Server

●Delivered exceptional service by greeting & serving customers in a timely, friendly manner

●Provided prompt, efficient, friendly, and quality service at all times

●Maintaining a clean & safe work environment (Bars & Tables)

JUNE 2012 - NOVEMBER 2014

Apple Inc, Raleigh, North Carolina - CPU Tier 1 AppleCare Advisor

●Provided thorough support and problem resolution for customers

●Referred difficult issues to upper management while maintaining positive support

●Displayed courtesy and strong interpersonal skills with customer relations

●Bilingual in English & Spanish

JANUARY 2011 - JUNE 2012

Integral Resources, Raleigh, North Carolina - Outbound Call Center Agent

●Fundraising for Democratic Congressional Campaign Committee

●Processed and Recorded Donations

●Informed public in future changes in the Democratic Political Spectrum in Congress

MARCH 2011 - DECEMBER 2011

Sprint/Nextel, Cary, North Carolina - Android Technical Support

●Informed customers about issue resolution progress

●Support customer with online billing & account issues

●Processed & Recorded Sales & Payments

MARCH 2008 - JANUARY 2009

Forever XXI, Raleigh, North Carolina - Sales Associate/Stock

●Maintained friendly and professional customer interactions

●Described use and operation of merchandise to customers

●Placed special merchandise orders to customers

Education

SEPTEMBER 2008 - PRESENT

Wake Technical Community College, Raleigh, North Carolina- Associates in Business Administration

Marketing and Advertising coursework, Advanced coursework in Business Administration

Awards

Salesperson of the Month of July 2008 (Forever XXI/ Retail)

Employee of the Month of March 2011 (CenterPlate/ Hospitality)

Highest in Sales and Most Resolved Issues in Team (Sprint/Xerox)

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