Center Agent Customer Service
Resume:
Louis Ralph Olortegui
***.*********@*****..***
Skills
Corporate Internal Reporter determining profit/loss margins, inventory, customer orders, & shipping. Experienced in face-to face customer support in both retail & formal settings. Supervisor & Trainer for Billing, Accounts Receivable, Electronics Refurbishing, Shipping and Receiving, Circuitry Dept. Certified on the sit-down forklift, Assistant in inventory control, Knowledge in Sage100, DropBox, Microsoft Word & Excel, & Citrix Software. Technical & Customer Service Representative for 14 years. Proficient in technical troubleshooting for Android and Mac OS X operating systems. Technical customer support specialist with a vast knowledge of Apple, Android, Avast applications, software, and operating systems in all troubleshooting endeavors.
Experience
AUGUST 2018 - PRESENT
Overhead Door of Raleigh, Raleigh, North Carolina - Service Manager/ Billing Specialist & Accounts Payable/ Customer Service/Shipping & Receiving
●Train & Supervise employees in Account Receivable, Scheduling, Point of Sale, Customer Service, Billing. Shipping & Receiving
●Processed & Recorded Orders, Compiled packing lists & for outgoing & incoming orders
●Bilingual in English & Spanish (Employees & Customers)
●Described use and operation of merchandise to customers
FEBRUARY 2017 - AUGUST 2018
Blue Sky Solutions, Raleigh, North Carolina - Supervisor/Corporate Internal Reporter/Inventory/Shipping & Receiving/Forklift Operator
●Trained & Supervised employees in Shipping & Receiving, Breakdown, Chip Cutting Depts
●Compiled packing lists for outgoing orders. Managed orders within inventory
●Certified in the sit-down forklift, Unloading trucks. Report orders on MS Excel
●Corporate Internal Operator for incoming & outgoing orders. Constant tagging and labeling
●Provided internal reports with profit/loss margin for Operations Dept
●Sorting thru commodities, Knowledge in DropBox, MS Word
●Bilingual in English & Spanish
MAY 2016 - DECEMBER 2016
Avast Software, Raleigh, North Carolina - Tier 1 Tech Sales Agent
●Recorded & Processed Sales
●Provided diligent customer care
●Over the phone resolution & mentoring
●Bilingual in English & Spanish
JUNE 2015 - APRIL 2016
Kellogg’s, Cary, North Carolina - Assembly Line Worker
●Packaging & palletizing goods into shipment
●Updating expiration of goods
●Maintaining a clean & safe work environment
NOVEMBER 2014 - JUNE 2016
Rage Inc. Raleigh, North Carolina - Customer Service/ Delivery Driver
●Transporting orders to appropriate destination
●Maintaining appropriate speed limit within a timely manner
●Providing customer service upon arrival
FEBRUARY 2009 - APRIL 2015
CenterPlate, Raleigh, North Carolina - Bartender/Banquet Server
●Delivered exceptional service by greeting & serving customers in a timely, friendly manner
●Provided prompt, efficient, friendly, and quality service at all times
●Maintaining a clean & safe work environment (Bars & Tables)
JUNE 2012 - NOVEMBER 2014
Apple Inc, Raleigh, North Carolina - CPU Tier 1 AppleCare Advisor
●Provided thorough support and problem resolution for customers
●Referred difficult issues to upper management while maintaining positive support
●Displayed courtesy and strong interpersonal skills with customer relations
●Bilingual in English & Spanish
JANUARY 2011 - JUNE 2012
Integral Resources, Raleigh, North Carolina - Outbound Call Center Agent
●Fundraising for Democratic Congressional Campaign Committee
●Processed and Recorded Donations
●Informed public in future changes in the Democratic Political Spectrum in Congress
MARCH 2011 - DECEMBER 2011
Sprint/Nextel, Cary, North Carolina - Android Technical Support
●Informed customers about issue resolution progress
●Support customer with online billing & account issues
●Processed & Recorded Sales & Payments
MARCH 2008 - JANUARY 2009
Forever XXI, Raleigh, North Carolina - Sales Associate/Stock
●Maintained friendly and professional customer interactions
●Described use and operation of merchandise to customers
●Placed special merchandise orders to customers
Education
SEPTEMBER 2008 - PRESENT
Wake Technical Community College, Raleigh, North Carolina- Associates in Business Administration
Marketing and Advertising coursework, Advanced coursework in Business Administration
Awards
Salesperson of the Month of July 2008 (Forever XXI/ Retail)
Employee of the Month of March 2011 (CenterPlate/ Hospitality)
Highest in Sales and Most Resolved Issues in Team (Sprint/Xerox)
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