Customer Service Care

Bobby Lloyd

****Bullington St. Wichita Falls, TX 76301

adtlxv@r.postjobfree.com – 214-***-**** cell

SUMMARY

Possess 20+ years of diverse professional work experience

* ***** ** ******* ***** consultant over the phone and face to face

8 years consumer packaged goods; experienced working in food manufacturing

10 years in Electrical Contracting; purchasing, estimating and some project management

Experienced working in time constrained environments

Adept at analyzing problems and finding and implementing innovative solutions

Computer skills: Advanced proficiency in Microsoft Office, IRI Syndicated data; MapPoint; Apollo Space Mgmt., Google Business, Google Ads MARKETING / SALES / PROJECT MANAGEMENT

I am an experienced Marketing /Sales Consultant with background focusing on Consultative Sales & Customer Service

Additional experienced duties include:

• Consultative Sales • Customer Service • DSD Route Sales

• Inside Sales • Outbound cold calls • Lead follow up

• Project Management • Sales presentations • Self-Starter

• Metrics tracking • Marketing / Budgeting • Monthly Reporting

• Manager – Direct Reports • Ad Hoc Analysis • Competitive Analysis

• Multi-tasking • Rapport builder • Meet

deadlines

PROFESSIONAL DEVELOPMENT

The M Lasik Center, Dallas, TX

Patient Counselor 2018 - 2021

Perform patient education consultations on potential surgery patients (cataract, refractive & cosmetic)

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Perform required testing in accordance with established protocol: Auto Refraction, Auto Lensometer, Pentacam, VAs, Chief Complaints

Serve as a resource for patients and referring doctors to provide superior customer care and service

Inform, educate and add-on additional products and services offered 1

Recently learned how to calibrate and operate a Million dollar Eximer Laser. Carter Eye Center, Dallas, TX

Patient Counselor 2016 - 2018

Perform patient education consultations on potential surgery patients (cataract, refractive & cosmetic)

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Perform required testing in accordance with established protocol: Auto Refraction, Auto Lensometer, Pentacam, VAs, Chief Complaints

Serve as a resource for patients and referring doctors to provide superior customer care and service

Inform, educate and add-on additional products and services offered

I have my job description if you would like more detail Truco Enterprises/On The Border Products, Dallas, TX Marketing Manager 2006 - 2015

Produce and analyze weekly team reports using IRI data as content director

Develop and create periodic ad-hoc reports; create metric trackers; trade spend tracking

Work with various DSD distributors through-out the U.S. disseminating monthly accounts sold data and sales

Set up demonstrations of new products; compile paperwork for new SKU authorizations

Send out samples for new products to potential customers

Produce sales presentations for various retail channels

Develop Sell / Specs sheets to aid sales force

Various Ad-Hoc Marketing tools – i.e. Marketing/Merchandising Guide – to be sent to existing and new customers

Create plan-o-grams for company products in conjunction with company strategy

Analyzed space management of products against syndicated data

Periodic in-market visits to survey store sets for company and competitive products on quarterly basis

I have my job description if you would like more detail Boothe Eye Care & Laser Center, Plano, TX 2004 - 2006 Surgery Director/Marketing Consultant

Marketing and sales of Lasik procedures

Managed surgery schedule for the busiest Lasik surgeon in the United States

Consistently had a conversion rate of 85%

2

Promoted to management within four months

Consistently met and exceeded sales goals

Increased overall surgery schedule efficiency

Lloyd Electric Inc., Wichita Falls, TX 1993 - 2003 Office Manager, Estimator and Project Manager

Estimated Multi-million dollar electrical construction projects

Managed material and labor costs for job cost tracking purposes

Developed monthly projection analysis of all ongoing projects

Tracked projections vs. actual for material and labor to monitor profitability

Managed project scheduling to ensure project flow

Worked closely with accounting to establish budgets for each project related task

Worked closely with suppliers to maintain competitive material costs (Purchasing) 1997-2002 Midwestern State University, Wichita Falls, TX

General Business

3

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