Remote Customer Service

Channell Laigo (Adams)

Michael Kors, Folsom, CA— (Salesperson & Customer Service)

● Deliver an elevated and welcoming experience while managing multiple customers' needs.

● Gained extensive product knowledge and answered to customer inquiries.

● Demonstrated flexibility and perform store tasks with speed and excellence.

● Act as a fashion advisor while demonstrating product knowledge.

● Consistently support management team with business needs. The Gap Inc (Old Navy, Banana Republic, Athleta, etc.), United States, European Union, United Kingdom, South Korea, and Canada — Cross- cultural Communicator, Service Rep I & II, Onboarding Supervisor, and New Hire Training Coordinator.

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● Worked as a Remote Customer Service Rep I & II for 2 years.

● Took on numerous roles positions at Gap Inc. My first role was in Customer Service where I handled IT calls fixing bugs on the Gap.com webpage, order issues, and customer banking information.

● As a Cross-Cultural Consultant, I studied other cultural business practices for the 7 continents we serviced. I was able to study the laws, cultural norms, and business practices along with social trends to better train our Customer Service teams.

● Lastly, I took on the roles of New Hire Training Coordinator and Onboarding Supervisor (at the same time) which allowed developing a virtual and in-person training system for our 300 newly hired employees. This was once a year during our peak season for 4 months. I was able to teach the newly hired adults, within a classroom setting and virtually from my home, our company policies and day to day procedures. It was a crash course of How To Be Successful At Gap Inc. Thunder Valley Casino Resort, Lincoln, CA -Cafe Host & Night Bakery Attendant

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I have 2 years of experience in gourmet bakery & casino bakery, working

- Remote Customer

Service Experience

with Fortune 500

Company in 4

countries

-Outstanding customer

service & problem-

solving skills

-Extremely organized

and pays attention to

details.

-Data Entry and other

computer software

experience

-Ability to learn

quickly and work

independently or

within a team well.

01023*

Lead Cross-Cultural

Communicator (Gap Inc

2016) I was recognized by

my past employer for my

commitment to

excellence in handling

communications from

our partners in U.K.,

European Union, Japan,

Canada, and South

America.

Top Rated in Customer

Service (Gap Inc) In

2017, I was awarded by

Professional Channell L…

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I have 2 years of experience in gourmet bakery & casino bakery, working with an extended menu, production, pastries, cakes, oven temperatures, and mixes. Followed sanitation policies and procedures.

• Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.

• Properly rotate products in all freezers, storerooms and cold boxes.

• identified di"erent products such as flour, sugar, and chocolates.

• Communicated e"ectively with Guests, Team Members and Management in both written and verbal form.

•Worked with equipment, such as mixers, oven, microwave, etc. Family Christian Store, Roseville, CA -Inventory Control Specialist, Assistant Manager

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My position at this store included; Handled temporary assignments for diverse clients (e.g., high tech, manufacturing, corporate, government and education). Maintained store appearance and sent out for special orders. Received store mail and balanced registers. Deposited all store income with the bank.

Results:

● Demonstrated the ability to learn new organizational processes, workflows, policies, and procedures with minimal ramp-up time.

● Identified billing errors and recovered income in vendor overpayments. Implemented tracking mechanisms to prevent future recurrences.

● Created databases and spreadsheets that improved inventory management and reporting accuracy.

Department of Motor Vehicles, Sacramento, CA— (Financial Responsibility Dept.)

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Understanding the state financial responsibility laws and how to provide proof of financial responsibility with motor vehicle accident reports. The majority of my roles with DMV consisted of O#ce Organization, Administration, as well as Records & Database Management.

!

American River College, Sociology (minor Psychology) AAS William Jessup University, Major: Leadership (Pastoral Ministry)Bachelor's Degree

William Jessup University, Major: Leadership/ Business Masters Degree 2017, I was awarded by

Gap inc. for my

extraordinary empathy

and professionalism. All

my customers for 4

months were surveyed

and I scored 100% of

10/10 for exceeding

customer needs out of

thousands of customer

surveys for 3 years.

Thunder Valley Casino

Resort AAA Four

Diamond Hospitality

Service In 2012, I

received an Award being

recognized for high-

quality work, AAA 4

Diamond hospitality,

excelled within the

deadline-intensive

environment, ensuring

the accurate and on-time

completion of all

projects.

Fuller Seminary, Masters Degree

0 1."'2

456-***-****) 8;=)6@;A>'

Bayside Granite Bay Church~ Kid’s Ministry, Celebration Place — Director/ Team Leader August 2022 - PRESENT

William Jessup University Global Outreach Team, South Asia Outreach — Team Member October 2017 - PRESENT

Children’s Ministry, Bayside Granite Bay — Infant’s Room March 2016 - PRESENT

Celebrate Recovery, Bayside Granite Bay— Small Group Leader

3 A9ABC

As You Are Outreach, Sacramento Area — Volunteer

)*+,

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