Scrum Master Project Coordinator

Professional Summary

Dynamic and motivated Project Manager/Scrum Master, with almost 7 years of experience; with a proven record of generating and building stakeholder relationships, in-depth knowledge of managing projects from concept to completion. Developing process improvement strategies, and coaching individuals to succeed. In-depth knowledge of Project Management, SDLC, and Agile Methodology. Recognized for the ability to successfully drive organizational change and merge a hands-on working style with excellent communication skills. Focused on cost reductions, streamlining processes, and maximizing resources. Lead with integrity and build mutually beneficial partnerships and strong inter-personal relationships. Communicate clearly and effectively. Organized, self-motivated, and have the aptitude and ambition to quickly grasp new technologies and concepts while thinking strategically.

Core Competencies

Certified Scrum Master & Project Manager with thorough understanding of Iterative Software development, Lean and Agile processes such as Scrum, Kanban and SAFe

Experience in diversified fields of the Software Development Life Cycle with expertise in managing end-to-end life cycle processes using Agile methodologies.

Well versed in DevOps, Continuous Integration and Continuous Delivery (CICD).

Excellent team facilitation and Conflict resolution skills including arbitration, negotiation reasoning

Well versed in using MS Azure DevOps to collaborate on Software development through tracking of the team progress and continuous integration and delivery of project.

Skills

Process improvement

Project Planning and Coordination

Implementation

Team Collaboration

Project Management

Communication/Interpersonal skills

MS Office (Word, Excel, MS Project, and PowerPoint)

Pre/Post Go live

Oracle Database, AWS

Change Management

SharePoint

Jira/Confluence

SAFe Agile Methodology

Training/Facilitating

Strategic Planning & Organization

Budget/Cost Analysis

Kanban/Scrum

Root Cause Analysis

CERTIFICATIONS

Project Management Professional (PMP)

Certified Scrum Master (CSM)

Certified Information Systems Auditor (CISA)

Experience

Scrum Master, NEC Corporation, Texas Feb. 2021 – Present

Facilitates: Daily scrum (stand-up), release and sprint planning sessions, Sprint review (demo) and Sprint retrospective- Ensure all participants understand the ceremonies’ purpose and keep to the time-box.

Track and communicate team velocity and sprint / release progress.

Fostered and encourage conversations and collaboration - both inside and outside of team - allowing them to self-organize.

Identified and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal. Assess the Scrum Maturity of the team and organization and mentor the team to higher levels of maturity.

Worked to remove impediments to decision-making and be able to allocate personnel to problems while providing guidance. Understand and be able to articulate strategic and product planning and goals in the team's environment and progress toward them.

Supported Product Owner ensuring the product backlog is properly refined - prioritizing to maximize value and using creative techniques for elaborating user stories to be ready for the upcoming 1-2 sprints.

Assist team with making appropriate commitments through story selection, task definition.

Ensured team understands the need for clear and concise Product Backlog items and achieves this through techniques such as user story slicing and acceptance criteria.

Enforced the values and principles of Agile by focusing on continuous learning and feedback loops.

Project/Manager Scrum Master, Tec Mahindra, Texas Aug. 2019 – Feb. 2021

Created and followed project timelines, create process updates, recommend tools or resources, and inspire new process/tools adoption through good communication, training, and follow-ups.

Helped team pro-actively identify impediments and recommends solutions to remove impediments

Ensured resource availability and allocation. Establish and maintain relationships with third parties/vendors

Worked with team to ensure RAID Log was current and relayed any challenges or risk to the PMO

Helped protect the development team from external requests during the Sprint work.

Developed and follow agile project management plan (Agile Ceremonies)

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Worked with product owners to prioritize, validate User Stories, and identify channels for improvement.

Monitored the project progress and radiated the information to stakeholders. Identified and mitigated team risks, impediments, blockers, and issues.

Participated in scrum of scrum meetings to identify dependencies and impediments that could slow progress.

Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.

Assess and mitigate risk while working in a fast-paced environment. Create long and short-term project plans that articulate project milestones

Strong formal meeting facilitation skills including meetings that support the Agile meeting cadence

Ability to balance workload between scrum master and project management responsibilities

IT Project Coordinator/Scrum Master, Hilltop Holdings (RH), Texas Aug. 2017 – Jul. 2019

Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning

Participated in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes

Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines

Used software product such as MS Project and SharePoint to manage the various day-to-day task throughout a project’s life cycle.

Used MS Project to create, plan, organize, and manage project throughout life cycle of project.

Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance

Excellent team player and team builder with strong interpersonal skills

Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task

Strong knowledge of agile practices (Lean, Scrum, Kanban, SAFe, etc.)

Ability to work in a virtual environment as a member of cross-functional, agile team environment using tools such as Slack, Mural, Zoom, and Confluence

Coached team on how to write user stories/prioritize backlog

Project Coordinator/Scrum Master, ETP (Beacon Hill), Texas Mar. 2015 – Aug. 2017

Responsible for documentation preparation (using MS Word and MS PowerPoint) and review.

Met monthly with stakeholders to deliver project status updates and to report on new and existing production issues.

Responsible for project reporting (project status report, project plan, and risk, issues log, lessons learned, etc.)

Responsible for effective project change management ensure appropriate test plans are developed and executed requirements gathering, analyzing, and prioritizing.

Facilitating and managing continuous communication to appropriate internal groups, as well as external including customers, vendors, and contractors to keep them informed of project updates and status.

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations

Used MS Project to create, plan, organize, and manage project throughout life cycle of project.

Used software product such as MS Project and SharePoint to manage the various day-to-day task throughout a project’s life cycle.

Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Project Coordinator, McKesson Texas Mar. 2010 – Feb. 2015

Worked closely with project manager planning and preparing documents.

Prepared financial and progress reports and communicate information about these to relevant staff.

Communicated requirements to relevant departments and employees to keep progress on track.

Created monthly progress reports and communicated results to appropriate staff.

Used software product such as MS Project and SharePoint to manage the various day-to-day task throughout a project’s life cycle.

Established operational objectives and work plans and delegated assignments to subordinate managers.

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.

Coordinating all training events and creating all training material by analyzing best practices across the industry using all media outlets (i.e., videos, printed materials, web-based curriculum, etc.)

Performed Meeting Management. Prepare meeting agendas and meeting minutes, distribute meeting documentation, and maintain and monitor action item listings as necessary. Facilitate and lead meetings and steering committee meetings by being well-prepared and adhering to topics

Education and Training

Bachelor of General Studies

Computer Science & Business Administration and Management,,, Texas Woman’s University,, Denton, TX May 2020

Additional Information

INOFRMATION SYSTEMS AUDIT AND CONTROL ASSOCIATION (ISACA)

PROJECT MANAGEMENT TRAINING, 2022

PMI Dallas, TX Chapter

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