Representative Call Service
Resume:
FENNY. C. ATIENO
II Email: ***********@*****.***
Phone: +254*********
Summary
A highly motivated, competent, confident individual with exceptional people skills. A great communicator with good planning and organization skills. A quick learner and great creative and critical thinker with problem solving skills.
With expertise delivering support services and resolving customer complaints. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions to increase profitability and drive business results. Skills
● Excellent communication skills(verbal and written).
● Time management.
● Collaboration.
● Critical and creative thinker.
● Team player.
● Quick learning and application skills.
● Positive attitude.
● Organization skills and ability to multitask.
● Problem solving.
● Proactive.
● Technical support/ tech - savvy.
● Flexibility and adaptability.
Experience
Volunteer - Intern February 2020 - January 2021
STARKEY HEARING TECHNOLOGIES
I was responsible for the utmost Customer Care of our patients before and after the hearing assessment and follow up of the services offered.
I assisted in offering first class service to our patients during missions in any workstation I had been assigned to. Duties:
● First point of contact during registration of patients.
● Taking down of patient information during registration.
● Ushering and directing of the patients from one station to the next.
● Assisting in the Hearing Assessment Clinic station through giving information and elaborating of the steps of assessment to be done to the patients.
● Answering queries from the patients.
● Filling gaps from any station when overwhelmed with patients and ensuring customer satisfaction. Logistics Manager
PICKNDROP EXPERIENCE February 2019 - October 2019
I was responsible for overseeing storage, inventory control, material handling, customer service, transportation and planning workers.
Duties:
● Oversee the movement, distribution and storage of merchandise.
● Control the flow of incoming materials and outgoing finished products to ensure customers receive merchandise on time.
● Oversee storage, inventory control, material handling, customer service, transportation and planning workers.
● Train and evaluate employees.
● Prepare worker schedules and ensure warehousing and distribution workers follow safety rules.
● Prepare reports for upper management; negotiate supplier costs, and work to improve the efficiency of the company’s supply chain.
● Prepare invoices for the orders and evaluate budgets and expenditures.
● Plan and monitor inbound and outgoing deliveries.
● Respond to any issues or complaints.
Personal Assistant January 2018- April 2018.
Assistant To Joy Nyabuto - Student Recruitment Associate, East Africa Region - (Remote)
African Leadership University
Duties:
● Acting as first point of contact, dealing with correspondence and phone calls.
● Managing diaries, organising meetings and appointments.
● Organising ALU information sessions and meetings.
● Reminding the manager of important meetings, tasks and deadlines.
● Typing, compiling and preparing reports, presentations and correspondence.
● Collecting and filing expenses.
● Assist in recruiting students for the Mauritius and Rwanda Campuses.
● Assist in creating awareness of the ALU brand and products to the East Africa market.
● Miscellaneous tasks to support the manager, which vary according to the manager’s remit. Lead Skills Trainer For The Generation Program February 2017 - December 2017 CENTUM LEARNING
I was responsible for marketing the program to the community area where based, mobilising the youth for the program and training them for 5 weeks, per cohort.
Duties:
● Calling and Mobilising the youth for the program.
● Preparing material for training.
● Researching new techniques for possible inclusion into existing training process.
● Training the participants.
● Assessing the participant’s progress every week.
● Mentoring the participants.
● Counselling the participants.
● Following up on their progress before, during and after the end of the training program.
Customer Service Representative July 2015 – October 2015 MULTI-CHOICE UGANDA
I was responsible for communicating and retaining customers, passing information and driving sales of Multi-Choice products.
Duties;
● Calling customers who have not been subscribing in a long time and informing them of the new products and offers available
● Calling customers and ensuring they re-subscribe.
● Retaining customers.
● Customer care and after sales services.
Educational and Professional Background
Google Data Analytics Specialization Certificate, Currently Coursera (Online)
Leadership Certificate and Diploma 2016
Word Of Faith Bible Institute, Nairobi- Kenya
IATA Travel And Tourism, Foundation and Consultancy Levels 2012-2013 East Africa School of Aviation, Nairobi- Kenya
A1 & 2 German Level 2010-2011
Goethe Institut Nairobi
A-LEVELS 2008-2009
O- LEVELS 2004-2007
REFERENCE:
Sharon Sekano Rebecca Kibet
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