Customer Service Agent

Estefhani Martinez

****A Fir Street Fort Dix New Jersey

Cell: 702-***-**** Email: ********@*****.***

Bilingual: Yes (English/Spanish)

OBJECTIVE

Aid in the company’s success, provide effective communication, use critical listening skills, and support to subordinates, peers, and seniors. Additionally, use the critical thinking problem solving process and experienced skills to come up with effective solutions. WORK EXPERIENCE

Community Associate (2021-2022)

We Work Corp

Seattle WA, 98101

Hourly

Supervisor: Bryna (Direct Supervisor) /925-***-****/Contact: Yes Community Associate at We Work Corp located on Minor Ave. Performed customer service duties, such as becoming an Amazon liaison, meeting, and greeting patrons. Possess basic computer skills, undergo verbal, visual, and hands-on training. Consisted of building stewardship, building operations, and creating partnerships with domestic and forgien vendors. Requiring long period hours of computer work, planning (including budgeting), coordinating, networking, and constantly upkeeping knowledge on products. Constantly restocking, and maintaining a workstation with proper and up to date information. Other job responsibilities include: Ringing up purchases; Providing feedback; Answering questions about services; Accommodating spaces for vendors; Keeping consistent communication with vendors. Front Office Host (2019-2021)

Thompson Seattle

Seattle, WA, 98101

Hourly

Supervisor: Steven (Director) /206-***-****/Contact: Yes Front Office Host at Thompson Seattle located on Stewart Street. Responsible for the guest registration process and communication of hotel services and promotions. Job duties include and provide customer service, create and plan reservations for local dining areas, conduct tours for event venues, and other customer service. Operate cash registers, credit card machines and online credit card authorization forms. Field customer complaints, and answer questions. Often restock and reprogram key cards. Maintain good customer relations and speedy delivery of all ordered items as well as complete assigned tasks from management every day. Guest Service Agent (2018-2019)

Hilton Grand Vacations

Las Vegas, NV 89109

Hourly

Supervisor: Carlos (Supervisor) /702-***-****/Contact: Yes Guest Service Agent at Hilton Grand Vacations located on Karen Ave. This position requires a lot of attention to detail, knowledge on products, ability to work with computer systems and heavy lifting. Attention to detail is critical in this job position, labeling is and sorting is important to ensure proper shipment to product destinations. Operating labeling and computer systems are part of everyday tasks, so good knowledge on systems is key to troubleshooting when needed. Lifting over 25lbs periodically through the work day. Customer Service Associate (2017-2018)

Big 5 Sporting Goods

Las Vegas, Nv 89128

Hourly

Supervisor: Samuel (Supervisor)/702-***-****

Customer Service Associate at Big 5 Sporting Goods located on Lake Mead. Responsibilities include, opening and closing the store, labeling specific inventory types, money handling, putting deliveries away in the appropriate areas, answering customer inquiries from telephone calls, setting promotional signage, and other duties as assigned. Typical work environment includes standing up all day and at multiple times throughout the day lifting 30lbs. EDUCATION

Mohave High School

Bullhead City, AZ, USA

Degree: High School Diploma

COMPUTER SKILLS

Windows and Apple Operating Systems, Sales Force, HotSOS, Saflok, Learning Management System (LMS), Monday (Work Schedules/Flow) Microsoft Office, (Word, Excel, PowerPoint, Outlook, and Access).

PROFESSIONAL REFERENCES

Ashley Abrahamson Issac Martinez Niki Combs

Hotel Manager Small Group Leader (Instructor) Rowhouse Coach Thompson Hotel Seattle Washington NCO Academy JB MDL New Jersey Rowhouse SLU Seattle Washington 231-***-**** 702-***-**** 412-***-****

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