Housekeeper Executive
Resume:
Ravindra Pahuruthota
Polhena Road,
Yakkala.
Sri Lanka.
Dear Sir / Madam,
For The Post of Housekeeping Assistant
I am interested in Housekeeping Assistant position. I am currently employed as an Executive Housekeeper at Royal Palms Beach Hotel, Waskaduwa in Kaluthara Sri Lanka. I have extensive experience in hospitality field.
In response to your search for a Housekeeping Assistant position, I believe my experience in Hospitality field, and my knowledge which I have gain from Sri Lanka Institute of Tourism & Hotel Management will qualify me for consideration.
To further acquaint you with the specifics of my background I am enclosing my resume. I hope you will consider me for this position. I am looking forward to meet with you and discuss my qualifications in more details.
I have completed the IELTS exam and got 6 overall band score (Listening -5.5, Reading – 5, Writing – 6, Speaking – 6.5). In addition, completed WES evaluation, UK police clearance, Sri Lanka police clearance.
Thank You,
Ravindra
Yours Sincerely,
Ravindra Pahuruthota
(Signature)
Ravindra Pahuruthota
PROFESSIONAL EDUCATION
Successfully completed Five years Management Diploma in Hotel and Catering Operations with specialization in Accommodation Operations with 2nd Class Lower Division at the Sri Lanka Institute of Tourism and Hotel Management offering the following subjects.
Accommodation Operations
Housekeeping Theory
Principals of Management
Sales & Marketing
Tourism
English Language
Law & Legislation
Environmental Studies
Finance Management
Interior Design
Maintenance
ACADEMIC QUALIFICATIONS
G.C.E. (Ordinary Level): Year 1995
Index Number : 51006120
Subject
Grade
Science, Agriculture, Buddhism, Social Studies
Credit Pass
English, Sinhala, History
Credit Pass
Mathematics
Simple Pass
Sat for the G.C.E. (Advanced Level) Examination in 1998 under index No: 6209955 from Science subjects. (Chemistry / Zoology / Biology)
PERSONAL DETAILS
Full Name : RavindraPahuruthota
Address : 66/1/A, Polhena Road, Yakkala, Sri Lanka.
Date of Birth : 14 April 1979
Age : 43 Years
Sex : Male
Nationality : Sri Lankan
Passport No : N3465228
Civil Status : Married
School Attendant : Bandaranayake College – Gampaha, Sri Lanka.
Contact No : +94-713****** / +94-076*******
E-mail : ***************@*****.***
EXPERIENCE
Executive Housekeeper - Royal Palms Beach Hotel
Waskaduwa, Kalutara, Sri Lanka.
(Since April 2022)
Full time – More than 50 hours per week.
Key Deliverables:
• Perform the duties as a Head of Department of the Housekeeping department
• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare Annual Housekeeping Budget.
• Managing in-house laundry
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
• Pay attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Attending and resolving guest complaints.
• Organize on-the job training and evaluate its effectiveness.
• Recommend recruitment of new personnel.
• Daily briefing of Supervisors/ Executives.
• Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.
• Managing a team of housekeeping employees through motivation, coaching and developing
• Complete performance reviews and appraisals in time and to the required standards to ensure developments plans are in placed,
• Ensure required rating are obtained on all audits on environmental, Health & safety management system by practicing ISO 14001, 18001, 22000
• Monitor processes and procedures and ensure these enable the delivery of results.
• Frequently share with the team how they are performing regarding customer, process, people and financial targets.
Assistant Housekeeper - Royal Palms Beach Hotel
Waskaduwa, Kalutara, Sri Lanka.
(Since 2015 to 2022 March)
Full time – More than 50 hours per week.
Key Deliverables:
• Ensure and maintain cleanliness, service and product quality standards of guest rooms / Public areas as per the set standards.
• Communicate goals and objectives with regards to Housekeeping with the team.
• Delegates responsibility develops and empowers team members.
• My team – 06 Floor supervisors, 20 room attendants, 10 – Public area attendants,
3 linen room attendants, 02- Laundry Supervisor,12- Laundry attendants)
• Every day updating my Head of the Department (Executive Housekeeper) regarding housekeeping operation then and there.
• Complete performance reviews and appraisals in time and to the required standards to ensure developments plans are in placed,
• Analyses guest feedback and implements system to take appropriate corrective action and proactively address the guest issues, making sure problems are not repeated.
• Managing of the Housekeeping Budget and monitor financial performance in Housekeeping department. Eg: Room supplies cost, cleaning amenities cost, chemical cost, laundry cost etc.
• Managing of the staff Rosters in effective and efficient manner.
• Ensure that rooms deep cleaning and preventive maintenance happening as per the schedules.
• Coordinate with the pest control service and do the treatment on time.
• Identify the Training needs of the housekeeping staff and conduct as per the schedules.
• Ensure required rating are obtained on all audits on environmental, Health & safety management system by practicing ISO 14001, 18001, 22000
• Monitor processes and procedures and ensure these enable the delivery of results.
• Frequently share with the team how they are performing regarding customer, process, people and financial targets.
Housekeeping Executive - Club Hotel Dolphin
Kammala South, Waikkal, Sri Lanka.
(August 2012 to September 2015 )
Full time – More than 50 hours per week.
Key Deliverables:
• Perform the duties as an Assistant Head of Department.
• Ensure and maintain cleanliness, service and product quality standards of guest rooms / Public areas as per the set standards.
• Communicate goals and objectives with regards to Housekeeping with the team.
• Delegates responsibility, develops and empowers team members.
• My team –(04 Floor supervisors, 33 room attendants, 12 – Public area attendants, 3 -linen room attendants )
• Every day updating my Head of the Department (Executive Housekeeper) regarding housekeeping operation then and there.
• Complete performance reviews and appraisals in time and to the required standards to ensure developments plans are in placed,
• Analyses guest feedback and implements system to take appropriate corrective action and proactively address the guest issues, making sure problems are not repeated.
• Managing of the Housekeeping Budget and monitor financial performance in Housekeeping department. Eg: Room supplies cost, cleaning amenities cost, chemical cost, laundry cost etc.
• Managing of the staff Rosters in effective and efficient manner.
• Ensure that rooms deep cleaning and preventive maintenance happening as per the schedules.
• Coordinate with the pest control service and do the treatment on time.
• Identify the Training needs of the housekeeping staff and conduct as per the schedules.
• Monitor processes and procedures and ensure these enable the delivery of results.
• Frequently share with the team how they are performing regarding customer, process, people and financial targets.
Production Operative - Kettleby Foods
Samworth Brothers Limited,
Leicestershire, England
(March 2012 to May 2012)
Full time – More than 45 hours per week
Production Operative - Kettleby Foods
Employed By Gourmet Personnel Ltd,
Leicester, England.
(September 2011 to March 2012)
Full time – More than 45 hours per week
Housekeeping Supervisor / Trainer - Marriott Hotel
Regents Park, London.
Employed by Neway International Recruitment
(June 2011 to August 2011)
Full time – More than 45 hours per week.
Key Deliverables:
• Secure keys and work sheets for assigned floor / floors, on reporting to duty
• Proceed to assigned floors and check all ready rooms to make sure they are up to standard for check-ins. Any discrepancies to be noted and notified to the Housekeeper.
• Report all checkouts and other information such as “early make-ups” and rooms to room attendants.
• Check floor service areas & equipment to make sure they are in proper condition.
• To ensure a smooth Housekeeping Operation with the highest Standards of service towards Guests.
• To check all VIP and spot check daily Rooms, Corridors and Service Areas and report any irregularities to the Housekeeper.
• To coordinate the release of clean Rooms for sale, Guest requests, Complaints, Maintenance requests, departure rooms
• To identify problem Areas as identified by Guest feedback and take corrective measures.
• Inspect linen and store rooms in assigned floors for cleanliness and adequate supplies. Be sure linen rooms are secure and locked when not in use.
• Report persist complaints or remarks by employee about working conditions or any other matters to the Executive Housekeeper.
Housekeeping Executive - Paradise Beach hotel
No: 289, Lewis Place, Negombo.
( August 2010 to February 2011 )
Full time – More than 50 hours per week.
Key Deliverables:
• Perform the duties as a Head of Department of the Housekeeping department
• Ensure and maintain cleanliness, service and product quality standards of guest rooms / Public areas as per the set standards.
• Ensure and maintain cleanliness, service and product quality standards of guest rooms / Public areas as per the set standards.
• Communicate goals and objectives with regards to Housekeeping with the team.
• Delegates responsibility, develops and empowers team members.
• My team –(02 Floor supervisors, 12 room attendants, 5 – Public area attendants, 2 -linen room attendants )
• Complete performance reviews and appraisals in time and to the required standards to ensure developments plans are in placed,
• Analyses guest feedback and implements system to take appropriate corrective action and proactively address the guest issues, making sure problems are not repeated.
• Managing of the Housekeeping Budget and monitor financial performance in Housekeeping department. Eg: Room supplies cost, cleaning amenities cost, chemical cost, laundry cost etc.
• Managing of the staff Rosters in effective and efficient manner.
• Ensure that rooms deep cleaning and preventive maintenance happening as per the schedules.
• Coordinate with the pest control service and do the treatment on time.
• Identify the Training needs of the housekeeping staff and conduct as per the schedules.
• Monitor processes and procedures and ensure these enable the delivery of results.
• Frequently share with the team how they are performing regarding customer, process, people and financial targets.
Housekeeping Floor Supervisor - Park Rotana
(Pre - Opening Team)
Park Rotana & Park Arjaan Abu Dhabi
(October 2009 to January 2010)
Full time – More than 45 hours per week.
Assistant Housekeeper - Ranweli Holiday Village
Waikkal, Negambo
(May 2008 to November 2009)
Full time – More than 50 hours per week.
Key Deliverables:
• Perform the duties as a Head of Department of the Housekeeping department
• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare Annual Housekeeping Budget.
• Managing in-house laundry
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
• Pay attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Attending and resolving guest complaints.
• Organize on-the job training and evaluate its effectiveness.
• Recommend recruitment of new personnel.
• Daily briefing of Supervisors/ Executives.
• Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.
• Managing a team of housekeeping employees through motivation, coaching and developing
• Complete performance reviews and appraisals in time and to the required standards to ensure developments plans are in placed,
• Frequently share with the team how they are performing regarding customer, process, people and financial targets.
• Monitor processes and procedures and ensure these enable the delivery of results.
Internship
Room Boy - December 2000 to June 2001 (6 Months) - Taj Airport Garden
(180 hours per month)
Room Boy - December 2001 to January 2003 (14 Months) - The Tamarind Tree
(180 hours per month)
Receptionist - May 2004 to January 2005 (9 Months) - The Tamarind Tree
(180 hours per month)
Cook - August 2005 to January 2006 (6 Months) - Sirimedura Hotel
(180 hours per month)
Waiter - July 2006 to November 2006 (5 Months) - Taj Exotica
INTERNATIONAL PARTICIPATION
Attended to an awareness program of Upper Limb Disorders & Identification and Prevention- UK
Attended to an awareness program of Back Injury Prevention and Lifting and Handling Techniques-UK
Attended to a COSHH & chemical awareness training course- UK
Attended to a HABC level 2 award in food & safety for manufacturing-UK
Attended a workshop for back injury prevention & lifting & handling techniques,upper limb disorders & identification & prevention-UK
SRI LANKA PARTICIPATION
Elementary Fire Fighting Program -Kandy Sri Lanka
Completed a Three Months Quality Control for Beginner’s course at the Clothing Industry Training Institute in Sri Lanka.
Participated for Office 2013 work shop conducted by HEMAS manufacturing (Pvt) Ltd in Dankotuwa.
Completed a three days Fist Aid Training Program at Club Hotel Dolphin.
Attended to a training workshop on Disability Inclusion for Leisure Industry Executives.
Completed one day Elementary First Aid training Programs on 2017 / 2018 / 2019.
Participated for the workshop on “Sell to Win” Positive Attitude, Customer Care & Selling Skill Development held at Royal Palms Beach Hotel.
Contact this candidate