team player self motivated quick learner customer service Data entry

Eva Marie Ann Dunap

Waterloo, IA *****

**************@*****.***

+1-319-***-****

Work Experience

Counselor data analyst

North Iowa Juv Detention Center - Waterloo, IA

January 1998 to December 2012

I am currently disabled and starting to volunteer for habitat for Humanity. I worked for the detention center for 13 years. I counseled and did quarterly reports and data entry,daily logs, intakes. Also provided security and behavior management. This was a locked facility. I also worked three years Human services with CHINA kids at Quakerdale Group Home. Did staffing reports and daily log entrys along with counseling and providing structure and behavior management. Most recently I volunteered for Habitat for Humanity doing surveys and data entry. I am a team player and quick to learn. I am good with numbers and I am a self motivator. I also work well with others and have a high regard for customer satisfaction is most important. I was also a banquet server at Holiday Inn and Was involved in helping to set up. I have very good people skills.

Resident Counselor

Quakerdale Group Home - Waterloo, IA

January 1995 to July 1998

Did intakes on new children and Provided structure for eight Juveniles in a cottage and behavior management also counseling. Did daily logs and had periodic staffing. Took them to appointments and taught them social skills. These were children in need of assistance. Education

12th grade in Accounting, Bookkeeping, English

East High School - Waterloo, IA

April 1973 to January 1976

12th grade in Accounting, Booking, English, Data Entry East High School - Waterloo, IA

Skills

• Communication skills

• Analytics

• Customer service

• Requirements Gathering

• Leadership

• Hotel experience

• Behavior Management

• Windows

• Data Analysis

• Hospitality

• Banquet Experience

• Customer service

Certifications and Licenses

Medication Management Cert.

Mandt training

Additional Information

I was a volunteer for the big brother big sister program for about a year until they ran out of funds and closed down. I enjoyed this very much as I am a child's advocate.

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