Fawaz Abuean

Contact: +971-*********

Email: adtlt8@r.postjobfree.com

Address: Abu Dhabi, UAE

Date of Birth: 1st June 1977 Marital Status: Married, Nationality: Syrian Driving License: Dubai, UAE.

S E NI OR H O TE L R E CE P TI O NI S T P R OF I L E

Personal Summary

A courteous, polite and well-spoken hotel receptionist who is highly efficient and has excellent organizational

skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest

standards of hospitality and service to guests. Helpful and approachable but also commercially minded and

having the ability to promote hotel facilities and maximize sales opportunities at all times.

A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable

solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will

be able to continue to increase my work experience & develop my abilities.

Core Competence

• Reception supervisor • Reservation & booking

• Accounting system • Customer service

Work Experience

Claridge Hotel. Dubai, UAE Designation: Receptionist 2005

Mayfair Hotel Dubai, UAE Designation: Receptionist shift leader 2006 to 2007

Mayfair Hotel Dubai, UAE Designation: Cashier & staff supervisor 2008 to 2011

Bubbles Trading Company Beirut, Lebanon Designation: General Accountant using

Omega Accounting Software. 2012 to 2015

I was responsible for daily data entry, journals, invoices and payments.

Q Hotel Beirut, Lebanon Designation: Reception staff supervisor 2016 to 2019

Key Responsibilities

• Welcoming guests to the hotel in a polite, friendly and helpful manner.

• Dealing with late arrivals and assisting with early check-outs.

• Check out departing guests using the hotel’s accounting system.

• Taking payments from guests in the form of cash or credit cards.

• Answering telephone inquiries promptly & professionally & transferring calls on.

• Being a point of contact for guests should they have any queries.

• Arranging for brief tours of the hotels rooms and facilities.

• Operating switchboard and directing calls appropriately.

• Dealing with and resolving customer complaints.

• Checking function sheets.

• Managing group bookings for conferencing, the restaurant and accommodation.

• Keeping up to date on all hotel products, services, pricing & promotional offers.

• Completing the night auditing procedures with accuracy and attention to detail.

• Maximize sales revenues through up selling and marketing programs.

• Provide information and literature about the hotel in person and via telephone.

• Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end

of my shift.

Education

o Diploma in Electrical Engineering from Damascus University in 2001.

Computer Skills

o Microsoft Office (Word, Excel, Access & Power Point).

o Internet and emails

Languages

o English (Very good in speaking & writing)

o Arabic (Native language).

Best regards

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