Customer Service Team Member
Resume:
Diane Hadley
*****.******@***.***
Summary
Thirty-three-year career within American Airlines. Hardworking, goal oriented and an initiative-taking professional looking to elevate my experience while assisting others along the way. A strong communicator with all levels of the operation/management. Enthusiastic, committed, well organized, dependable, honest, and positive.
Strengths
Exceptional listening, as well as verbal and written communication skills
Ability to prioritize, pay attention to details, and strong decision making
Works well under pressure in a fast-paced environment
American Airlines Employment History
Tariff Team Member
January 2022 – Present
Calculating and storing fares for new air travel itineraries
Storing price quote reissues to help facilitate ticketing of AAdvantage awards
Answering questions by interpreting and explaining fare rules
Sales Team Member
July 2021 – January 2022
Responsible for Domestic and International reservations
Active listening, sales techniques, customer service, policy/procedures, and quality assurance
Business Analyst
August 2018 – July 2020
Plan/monitor system applications and proactively address any hold issues
Facilitate meetings with IT groups including agenda and follow up items
Improved processes while working with business units helping to bridge the gap and improve efficiency
United Parcel Service (remained on AA payroll)
July 2020 – January 2022
Sort and group packages according to the intended destination
Load packages into various trailers for out of state delivery
Skills
Microsoft Office, Sabre, Decs, Workbrain, IW, Siebel applications, AACoRN, QikRes, Compass, NICE, Business Extra, Inbound/Outbound IVR (Interactive Voice Response)
References
****.*******@**.***
Customer Care Manager Reservations Care
******.*******@**.***
Sr. Engineer IT Quality Assurance
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