Customer Service Sales Manager

Ibrahim Farouk Mady

Al-Medina Al-Monawara – Sultan Street

Mobile: 054*******

Email: **************@*****.***

Objective

Seeking a managerial position in a reputable organization, which enables me to enhance and develop my knowledge and gives me the opportunity to utilize my 24 years of FMCG experience and add value to the organization.

Education

September 1987: Ain Shams University, Faculty of Commerce. Cairo - Egypt

Bachelor of Commerce (Accounting Department).

January 2018: MBA Egyptian Cultural

Center

- Organizational Behavioral.

- Advanced Management & Leadership.

- International Business.

- Project Management.

- Strategic Management.

- Human Resources.

- Modern Economic.

- Business Finance.

- Marketing Management.

Work Experience

2018 – 2020: Tatweer for Non – Food. Al-Medina Al-Munawara-Saudi Arabia - Sales &Marketing Manager (FMCG):

Achieving 192% sales growth VS 18/17 year .

2012-2017: Abu Dawood Company. Al-Medina Al-Munawara-Saudi Arabia - Unit Sales Manager:

• Responsible for managing the Retail sale and Whole sales in food products department

(Food Products (Kinder – Ferrero Rocher – Nutella).

• Achieving 357 % for the area target in 2012 (14/50 MSU).

• Maintain the sales and contracts with all customers by working hand by hand with section sales managers to understand the customer needs to achieve the best results.

• Contribute to the development of team work by following the work and development plans.

• Building a team work environment in each of my teams by encouraging and motivating them to get the best results.

• Presence in the market in a daily basis (up to 70 % of the time) to follow up all the activities and to implement our priorities.

• Meet the unit team on monthly basis to analyze the work and make a plan for developing our results. 1999-2012 Abudawood Company. Al-Medina Al-Monawara-Saudi Arabia - Sales Supervisor for Modern Trade and Whole Sale:

• Responsible in managing all the MT and WS in Al-Medina, Yanbu, Tabuk and KA account in Jeddah

(Panda Team).

• Achieved 38 % increase in the sales targets in

my period.

• Coverage of all retail and whole sale customers in Al-Medina to provide all the company products along with pricing and promotions.

• Helping the customers in distributing the products by advertising in the weekly leaflet and making in store promotion.

• Make monthly business review with the customers to highlight the strong and development points on the sales curve and provide them with the necessary advice and actions they need to follow in order to gain the best income.

Jan. 1994 – 1998: Abo Dawood Company. Al-Medina Al-Monawara-Saudi Arabia - Sales Representative:

• Responsible for covering 120 grocery in Al-Medina Area and applying sales fundamentals for all customers.

• Covering one to two times visit to every customer to cover his needs from the products (WOB).

• Distributing all the company products for all the customers to cover 100 % from their needs.

• Maintain the shelf share for the product in the category and put the POSM to introduce the product to the consumers.

• Applying FIFO principle to all the products on the shelf.

• Maintain the pricing for all products to be competitive in comparison with comparators.

• Providing floor display for big customers in my area, which was helping me to increase the off take of the products.

• Achieving increase in the sales up to 166 % in comparison with the previous year; all this by applying sales fundamentals.

Skills

Computer skills:

• MS office (word –excel –outlook –power point)

• Internet Explorer.

• Google Drive and Docs.

• SAP System.

• MS XP, Vista & Win7.

Linguistic Skills:

• Arabic: Native Speaker.

• Good command of both written and spoken English. Personal skills:

• Able to work in team.

• Leadership professionalism.

• SAP End user & consultant.

• Developing plans and priorities.

• Outstanding thinking and the ability to solve problems.

• Able to work under pressure.

• Able to deal with hard situations.

• Excellent communication skills.

• Able to deal with customers with patience.

• Able to learn and teach.

• Reliable, Motivating & Ambitious.

• Expert in Customer Service.

Courses and Certificates:

• Sales college number 1.

• Sales college number 2.

• Planning and setting priorities course.

• Time Management course.

• Train the trainer and Training in work place course.

• Customer Service Satisfaction course.

• Nominated 9 times over 12 for Star of the stars in Saudi Arabia for achieving the best results in sales as I achieved over 166 % (coverage – distributing and visibility) .

• Nominated to Procter and Gamble Club in Saudi Arabia.

• Got Sheikh Ismael Ali AbuDawood Award twice.

• Got a lot of Certificates from Procter and Gamble for my ideas which helped in work success (Monthly reports with results and analysis- Creative Ideas and Reports for compotators activities). Interests:

Reading, traveling, and playing and watching football and Tennis. Personal Information

Nationality: Egyptian

Marital Status: Married

Iqama: transferrable

References

Available upon request.

Contact this candidate