Housekeeper

Natalee F. Cottle

**** ****** **, *****, ** *****

385-***-**** ********.******@*****.***

PROFILE:

Highly organized and dedicated administrator who consistently strives for excellence in all tasks performed. Strong attention to detail and excellent communication and interpersonal skills with a proven ability to identify, analyze, and solve problems while building customer relations. Consistently recognized for exceeding executive & customer expectations and keeping a professional and positive attitude. Determined, persistent, and self motivated. I may not know all the answers but I know how to find them.

PROFESSIONAL EXPERIENCE:

April 2018 - Present

Drywall Finisher

●Able to apply mud on 1st and 2nd coats with a high degree of quality.

●Flexibility and willingness to perform other duties in addition to tape and texture.

●Works well with others as a team and able to take direction to accomplish goals.

●Highly productive & motivated with a sense of urgency to meet a demanding work schedule.

●Punctual with good attendance.

Handi Ma’am June 2018 - Nov 2020 Owner/Operator

●Establish and maintain clean & comfortable home environments by performing cleaning duties including, but not limited to, vacuuming, dusting, cleaning windows & sanitising bathrooms and kitchens.

●Report any damage, maintenance problems, safety issues, and potential hazards to property management or home owner, ensuring all safety procedures are followed and properly documented.

●Manage client & employee cleaning supplies & replenish as required.

●Analyze & inspect every room individually to ensure efficient cleanliness standards are met as required.

●Answer calls & properly respond to & schedule all client requests & inquiries in a timely manner while providing optimal customer service.

●Prioritize daily tasks & keep detailed time logs of all accomplishments in order to provide each client with a checklist of all tasks successfully completed.

●Maintain high productivity in a fast paced environment with multi-tasking & good organizational skills.

●Organize & restock cleaning supply cart at the end of each day to ensure the highest quality of cleanliness & efficiency are provided to each and every client.

●Maintain a positive “can do” attitude to instill confidence in capabilities & strive for 100% customer satisfaction in all services provided.

ConRock Recycling Nov 2018 - May 2019

Secretary/ Administrative Assistant

●Greet customers & open new material & service tickets.

●Accurately track incoming & outgoing loads for all customers throughout the day.

●Answer phone calls and redirect them when necessary.

●Complete weekly invoicing using Quickbooks Pro.

●Prepare and disseminate correspondence, memos and forms.

●Maintain high productivity in a fast paced environment with multi-tasking & good organizational skills.

●Build customer relations by maintaining integrity and professionalism.

●Exercise excellent written and verbal communication skills.

●Check frequently the levels of office supplies and place appropriate orders.

●Support and facilitate the completion of regular reports.

●Punctual with good attendance.

The Home Depot June 2015 - April 2018

Resolutions Expeditor

●Consistently recognized for going above and beyond to gain customer satisfaction.

●Provide exceptional customer service to ensure good customer relations and return business.

●Resolves post order issues effectively and in a timely manner.

●Maintained above goal stats with a 92% NPS and 95% schedule adherence.

●Consistently proven to handle escalated calls in a professional manner.

●Maintain excellent relationships with vendors, transportation, and carriers to resolve customer issues.

●Assist all lines of business with troubleshooting order issues to provide excellent customer service.

●Exceptional time management abilities with proven success by maintaining a 95% schedule adherence.

EDUCATION:

Fremont High School Diploma

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