Customer Service Data Entry

Amanda Ritchie

***** ** *** *** *******, NC *****

252-***-**** ************@*****.***

QUALIFICATIONS

• 5 years of Insurance support experience

• 14 years of experience in Customer Service, Sales, Cash Handling and Operations

• 10 years of accounting experience

PROFESSIONAL EXPERIENCE

Wells Fargo Auto - Wells Fargo Auto Associate Loan Servicing Representative June 2017 – September 2022

• Take inbound calls from 3rd parties regarding total loss accidents for our account holders

• Review total loss documents from insurance carriers and provide a letter of guarantee

• Partner with neighboring departments to help out where needed.

• Review and help update policies and procedures as needed

• Responsible for making sure letters were error free to help prevent risk to the company.

• Help train and develop new team members

Greenleaf Nursery Co - Accounting Assistant March 2017 – June 2017

• Processed payroll for all employees.

• In charge of processing and balancing invoices, and purchase orders.

• Other Data entry tasks as needed

Adecco Staffing - Collections Specialist for Reginal Acceptance August 2016 – January

• Provide customers solutions to their delinquency using negotiating skills per company Policy & Procedure while maintaining a high level of customer service.

• Works independently and efficiently to complete daily queue of outbound and inbound calls to customers Alorica - Customer Service Representative December 2014 – July 2016

• Provided account holders with excellent customer service and help answer any questions they have.

• Help resolve and escalate unresolved issues.

Hospira - Production Operator December 2012 – January 2013

• Maintained proper inventory levels.

• Worked on production line exceeding goals set by supervisor Sheetz - Sales Associate July-2010 – July 2012 and July 2021- Present

• Provided excellent customer service.

• Prevented waste by rotating stock when stocking shelves ensuring fresh product available to the customer

• Cash Handling and register operations

Hux Express Company – Accounting Manager January 2010 – June 2017

• Balanced books

• Processed invoices, payroll and budget.

Picture Me Portrait Center – Customer Service Manager March 2009 – September 2010

• Kept store staffed based on the needs of the business.

• Provided excellent customer service

• Ensured building was in 100% operating condition

• Kept showroom floor, offices and back room clean and organized

• Maintained and reported accurate financial information on a daily basis

• Hire, Train and Develop employees

Skills

Customer service, Data entry, Cash register operations, cash handling, Payroll, call answering and routing. Education

College – Edgecombe Community College

High School – Nash Community College High School

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