Customer Service Representative

ANDREA D. PESENTI

***** ****** ***** *****, ****** Ca 95602

● Cell:415-***-**** ● Email: **********@*****.***

** ***** ** ********** ************** Management

Excellent Management Team Builder, Leader and Mentor

Results proven for a developed successful product distribution network tailored to the unique obstacles we

face on the north coast, with consistent records of exceeding Teamwork, Quality and Productivity Goals.

Strong knowledge when dealing with the intricacies and regulations of perishable product production.

AREAS OF EXPERTISE

● Perishable Product Production ● Manpower Planning ● Productivity Improvement

● Workplace Safety ● Rate Negotiations ● Staff Training

● Management Development ● Profit Driven ● Organizational Leadership

● Innovative and Visionary ● Workforce Development ● Fleet Organization

● Certified DOT/BIT ● Knowledge Agricultural

Compliance

● Analytical planning

● Strong Interpersonal Skills ● Inventory Management ● Politically Savvy

PROFESSIONAL EXPERIENCE

2020- current Holiday Market Deli Jason general manger

working in deli making sanwhiches, salads, and customers service

2017-cuurent AP Freight Forwarder, self empoyled

set up international containers shipping into the US, Canada and Hawaii. Responisble for shipping routes, rates

and complete packets of paperwork from invoices, bills of ladding custom clearence paperk, and final delivery to

consignees. Worked with buyers, sellers, other freight and truck companies.

2016-2019 Stouffer Trucking, Smith River, CA Manager: James Stouffer

Office Manager and Transportation Consultant: Duties: Hiring and training truck drivers and office staff, setting up

logbooks and routes, managing drug testing and state regulatory/licensing

requirements, purchasing equipment, compliance management, performance evaluations, customer service manager

2016-2019 Acosta Retail Merchandising Manager (Part-time) Humboldt County, CA - Manager: Ernie West

Merchandising Manager: Duties: Account/Customer Service/Quality Assurance Manager for the entire Humboldt

County Region.

The Sun Valley Group Inc.

9/2000-2/2016 Billing, Fleet and Transportation Manager

The Sun Valley group is the largest grower and shipper of cut flowers in the United States, producing over 150

million stems on an annual basis. The company maintained an average employee base of approximately 600 team members

with that number climbing in excess of 1000 in Peak holiday periods. My role with the company served primary functions and

was a management position, reporting directly to a senior director of logistics.

During my time as Transportation manager my duties were widespread divided across multiple departments as well as

divisions with my primary areas of responsibility, the first area of responsibility I developed and implemented the logistics

solutions that met production demands while exceeding quality, cost and customer satisfaction. This included the import of raw

materials, management of in-transit inventory and product delivery. Duties included the continual analysis of shipping routes in

the implementation of proactive solutions that increased Revenue per stem, improved quality and reduced cost.

Advanced to Transportation Lead

This is where I started to develop trucking routes, establish rates and tracking of shipments as well as implementing a freight

payables system to monitor freight invoices.

● Researched New shipping lanes for new and Existing business; Obtained rates from outside companies;

worked with sales representatives to cover costs by including appropriate shipping rates in customer pricing.

● Researched custom requirements for within the US as well as International shipping.

● Responded to After Hours and emergency shipping needs and difficulties, finding creative solutions to route

product.

● Researched credits providing backup to confirm lack of receipt and determine if cost should be borne by

supplier or transportation company.

● Streamlined invoicing process, creating time for the department to take on additional responsibilities.

Customer Service Representative

I right away moved into Customer Service where I was able to work more with our customer base resolving complaints via

phone, email, mail, or sales representative. Help out customers and sales reps with service problems, such as outages, wrong

codes, incorrect selling price and / or Carrier codes for transport.

Receptionist

I was responsible for answering phones, greeting visitors and referring inquiries, file accounts payables, complete daily bank

deposits, and manually added up team members time-cards weekly and made daily bank deposits for the company.

04/2000 - 8/2000 Humboldt Medical Eye Associates

Ophthalmology Surgery Assistant

I set the pace of the daily routine as I performed Preliminary eye testing which consisted of Glaucoma testing, pupil checks,

reading patients present prescriptions if applicable, then completed patient charting for forwarding patients to doctor.

● History Taking in Ophthalmology

● Accurate Visual Acuity

● Ancillary Testing including Pupillary Function, Confrontational Visual Fields and Motility Testing

● Refraction Readings

● Responsible for keeping surgery room inventoried

● Set room and Doctor’s surgery table for Surgeries

● Responsible for have instruments sterilized, drop off and pick up

06/1988 - 1996 Humboldt Bay Pasta Company

Laborer & Company owner

Lead Chef for production of fresh hand-cut pasta noodles being either linguine fettuccine and angel hair noodles. Set up the system

and maintained accounts payable and receivable. I was the face of the company as I also was the sales rep and monitored production

to meet on time delivery schedules. Company Inventory Controller where I ordered and maintained the company's inventory.

Handled delivery schedules for inbound and outbound shipments

1987 - 2/1993 Humboldt Radiology Medical Group

Front office receptionist

Answered phones scheduled appointments via patience and or doctors offices, accepted payments from patients and issued

receipts.

X-Ray Darkroom Technician

Developed X-ray films 4 Doctors,

Made copies of x-rays for patients and other institutions

Responsible for deliveries to doctors offices and hospitals with patients charts in x-rays

Accounts Receivable/ Delinquent Account Specialist.(for HUM RAD & St. Joe's hos.)

Note: Back then HUM RAD owned by 4 doc, private practice & we handled billing for their services at hospital also

Initiate private pay collections after insurance cancellation, denial or other issues.

Process and follow up on pay or denials, Consulting with the patient and or insurance companies as needed.Handled appeal cases

with attorneys

.Education

June 1987 Eureka Senior High School, Eureka, CA

June 1989 Collage of the Redwoods, Eureka,CA

Awarded Team member of the period for creative ways to save money in Transportation as well as decrease use of

tractor - trailer traffic on the highways by -15 % Nominated by Owner

Lane Devries…

Certificated in:

● Logistic and Distribution Management

● Pre-D.O.T. Compliance

● Pre-B.I.T. Inspection

● HazMat

● Company Designated Drug/Alcohol Representative for Employee Suspicion

Obtained and Maintained

● Hours of Service

● Driver Qualifications

● Vehicle Inspection and Maintenance logs

● Safety Training

● Accident Investigations

By: Wes Curtis

Course’s

● Professional Collection Training - Advanced Educational Technologies

● FDCPA Certification - Daniel Fallen

● C.P.R. Certificative - St. Joseph Hospital

● Basic Supervision - Rockhurst University

● Certified Delinquent Accounts -State Of California

● California Cut Flower Commission (C.C.F.C). Transportation Committee. Main emphasis was to identify

and implement, on behalf of commission members, transportation cost savings and efficiency

improvements without compromising product quality and customer satisfaction.

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