Customer Service Scheduling Specialist
Resume:
Brandon Middlebrook
**** *** **** #***, ****** Creek, CA 94597
************@*****.***
Personable, outgoing, and hardworking leader with years of successful management and security experience, dedicated to providing the highest level of security and customer service. Professional Experience
Nak for Plumbing 2021- Present
Plumbing Technician
• Residential service and repair Plumbing work.
• Repair and install water, gas, sewer lines and all plumbing fixtures.
• Perform drain cleaning, and troubleshooting drain system.
• Troubleshoot, repair and install water heaters, shower valves, faucets and toilets
G4S Secure Solutions 2019 – 2021
District Manager 2020 - Present
• Primary client liaison for multiple G4S customers in the region
• Managing more than 10,000 hours per week of manned security service delivery
• Responsible for a portfolio of clients that includes global and national accounts, regional clients, and local customers.
• Manage direct reports; multiple Account Managers, Project Managers, and Site Supervisors.
• Responsible for the financial success and growth of portfolio, as well as the continued delivery of exceptional service.
SAN FRANCISCO SITE SUPERVISOR 2020 – 2021
• Provide client liaison services; responsible for coordinating all security matters with property management, employees, vendors, and contractors
• Complete staffing, training, and payroll for security team
• Conduct routine audits of all buildings and educate staff on safety protocols and requirements
• Facilitate weekly security meetings with clients to discuss special projects, security
needs, and site P&L
SCHEDULING SPECIALIST 2019 – 2020
• Managed and coordinated the schedules for a team of 115 Flex and Multiple Site Officers across Northern and Central California
• Provided staffing for short term and long term specials ranging between 1500-7000 HPW of coverage
• Entered weekly payroll, provided disciplinary action as needed and coordinated with District Managers, Account Managers and various Clients to ensure site coverage was fulfilled
• Helped to build the Northern California Scheduling Team and trained new Schedulers
• Coordinated with Recruiting to ensure additional staffing needs were met Allied Universal 2018 – 2019
OPERATIONS MANAGER
• Managed the daily operations for 51 worksites and oversaw a book of business of over 5,000 HPW
• Oversaw staff schedules, managed payroll, training and compliance for each site
• Conducted and composed QBR’s for various client sites
• Partnered with the Branch Manager on P&L audits and reviews
• Oversaw and trained the Field Supervisor Team, conducted annual employee reviews, and trained new Operations Managers
• Cultivated positive client and employee relations and provided a high level of overall customer service
• Partnered with Recruiting to ensure staffing needs were met to include assisting with hiring events
Securitas 2017 – 2018
SECURITY SCHEDULER
• Managed a combined total of 6,000 HPW in the East Bay and San Francisco
• Established and maintained schedules for all sites and security officers
• Successfully reduced and kept the overtime unbilled percentage under 1%
• Ensured staffing needs were met for call-offs, short and long term specials
• Responded to client requests and always ensured all business needs were handled with the highest level of customer service
• Assisted Recruiting by conducting interviews for various different positions
• Recognized as the top performing Scheduler for the Oakland branch Target 2016 – 2017
ASSET PROTECTION MANAGER
• Maintained a safe and secure environment for Target customer and employees by managing the in-house security team
• Successfully reduced shortage that occurred from operational errors and loss from internal and external theft
• Conducted interviews, managed employee payroll, disciplinary action, employee reviews and performance plans
• Enforced meal and rest policies by ensuring that all employees took their respective breaks in accordance with company policy and California Labor Law Education
DYERSBURG HIGH SCHOOL
Dyersburg, Tennessee
High School Diploma with Honors
Additional Skills
• Well-versed in badging with multiple software systems
• Experienced with many scheduling programs
• Knowledgeable in the training and coaching of developing employees
• Proficient in handling budgets and special projects
• High quality customer service skills
• Google Suite
• Client and new business transitions
• Non Billed Overtime Management
• Annual wage increase negotiations
Contact this candidate